350 First - Doubletree Hilton

350 First - Doubletree Hilton reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. K

   Kevin

   Des Moines3 reviews

   5.0

   Dined on May 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very friendly people and great food. Beautiful views.
   

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2. M

   Michelle

   Chicago1 review

   3.0

   Dined on May 11, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   I was looking forward to the Mother’s Day brunch with my mom, husband and friends. I was slightly disappointed. They offered “Momosas” for the moms that attended. We received 2 for our table of 5 and then they said they needed to get more champagne. I asked for the remaining mimosas so we could toast another 4 times. They had only been open an hour, so they should have had ample champagne available. The food was in a conference room down the hall. Inconvenient and far for my elderly mother. The food was ok. The fruit was gone, several dishes were cold and the distance to go back for hot food was difficult. They offered massages but they were in the very back and hard to see and near the food, making it awkward. They had chairs to put your head in but we had hair and make up completed for brunch. I understood they were going to be hand massages. Overall it was not as nice as expected for nearly $300.
   

   350 First - Doubletree HiltonResponded on May 12, 2025

   Good Afternoon Michelle, We have shared this feedback with our leadership and culinary team and will use to impact our future offerings. We sincerely apologize for this experience and will be working with our teams to train to ensure that these challenges do not occur in the future.
   

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3. S

   Steve

   Indiana5 reviews

   3.0

   Dined on May 2, 2025

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 4

   Service was very slow. Food was okay but a little high priced for what it is.
   

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4. M

   Matt

   Chicago1 review

   1.0

   Dined on April 11, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Had a 530 reservation and ordered from the express menu did not get food until 640. We were there to see a show that started at 7. My wife and I had visited previously had a great experience. We were disappointed with this visit.
   

   350 First - Doubletree HiltonResponded on April 14, 2025

   Hello Matt, we sincerely apologize for the experience you had with us. Due to a technical issue, we were not able to meet your expectations. We have followed up with our team to see what happened to ensure it will not occur again. Our leadership team will be reaching out to you as well.
   

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5. R

   Rachel

   Chicago4 reviews

   5.0

   Dined on April 6, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great restaurant! Excellent food, live music was lovely.
   

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6. A

   Alice

   Denver / Colorado6 reviews

   5.0

   Dined on March 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Based on some reviews concerning long wait times, we were a bit worried about getting to our event on time after dinner. We sat down at 5:30 and we’re done and paid by 6:30. The restaurant was about 80% occupied when we got there. 100% occupied when we left. Food was excellent (cedar plank salmon and Cajun pasta), service was top notch. We will be back for sure!
   

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7. A

   April

   Des Moines1 review

   5.0

   Dined on March 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   The food was excellent. Our only complaint about the service was our dirty plates were never removed from the table.
   

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8. B

   Brian

   Des Moines1 review

   1.0

   Dined on March 22, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Made a 645 reservation for two with a special note that we needed to be done by 7:45 for an 8 o’clock show. Arrived early and got seated early. So far, so good. Our server, Patrick came and took drinks and appetizer order. He returned TWICE to ask what our drink orders were again. After 25 minutes, at roughly 7 o’clock, I found Patrick at the bar and was finally able to get our drinks, one of which was incorrect. Sat at the table until 720 with no appetizers or salads. At 7:20, after sitting for nearly an hour, I told Patrick I wanted to cancel the food order and just pay for the drinks and leave because we had to go. We sat another five minutes waiting for the check. I finally walked up to the bar again and found Patrick and asked to pay for my drinks, so we could leave. After standing another 2 to 3 minutes, waiting for him to present me a check, I asked to speak to the manager. I told him we were leaving and canceling our food order because we’ve been there now an hour and had never been served. To his credit, the manager didn’t charge me for the drinks. Restaurant was about 75% full. View was nice, but the service was terrible. Honestly can’t comment on the food because we never did get served and one of the two drinks ordered was incorrect. Very disappointing. I wish I could give negative stars.
   

   350 First - Doubletree HiltonResponded on March 26, 2025

   We sincerely apologize for the service level received on the arena performance night. We have shared this feedback with the leadership team to help re-evaluate service and prevent this from happening again.
   

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9. J

   Jonathan

   Toronto / Ontario1 review

   3.0

   Dined on March 9, 2025

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 4

   The service was very slow. Two of us ordered steaks and they were overcooked and dry. The salmon and cod were good. It took an hour and a half to get our food with 5 people. There were fruit flies all around our food and it is early March. The value was definitely not worth the price.
   

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10. J

    Julia

    Des Moines3 reviews

    5.0

    Dined on February 18, 2025

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    Very good restaurant for a night out in downtown. Excellent blood orange mule. Will be back soon
    

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