360 Steakhouse - Harrah's Council Bluffs

Review summary

1. V

   Vladimir

   Omaha

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   The experience and view was amazing the food quite not so much for it being at $70 steak it was not cooked correctly our medium rare was rare and the service was as not good.
   

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2. L

   Lisa

   Omaha

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great Valentine’s dinner. The ambience was perfect for a romantic date and the food was delicious. Our server was so friendly and we left feeling very happy with our decision to choose 360 Steakhouse.
   

   360 Steakhouse - Harrah's Council BluffsResponded 1 day ago

   Hello Lisa, We're thrilled to hear that you had a great Valentine's dinner at 360 Steakhouse! It's wonderful to know that you enjoyed the ambiance and found our food to be delicious. We're also glad to hear that Amini made your experience memorable. We strive to provide our guests with the best possible experience and your kind words are a testament to our efforts. We look forward to welcoming you back for more romantic dates in the future!
   

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3. R

   Rich

   Omaha

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and service. Would highly recommend
   

   360 Steakhouse - Harrah's Council BluffsResponded 1 day ago

   Hello Rich, Thank you for your glowing review! We're thrilled to hear that you enjoyed our food and service. Your high recommendation means a lot to us. We look forward to serving you again soon at 360 Steakhouse!
   

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4. B

   Beth

   VIP

   Omaha

   8 reviews

   5.0

   8 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   360 is one of my favorite restaurants. I had the half pound lobster tail and hubby had blackened shrimp and filet. He ordered medium rare but steak was more on the medium to well done side but tender and tasty. Server Laura was fun and attentive. All in all great experience and perfect atmosphere for Valentine dinner.
   

   360 Steakhouse - Harrah's Council BluffsResponded 1 day ago

   Hi Beth, Thank you so much for your kind words and the 5-star review! We're thrilled to hear that you and your husband had a wonderful Valentine's dinner with us at 360! We're glad you enjoyed the lobster tail and blackened shrimp and it's great to know that Laura met your expectations. We strive to provide a perfect atmosphere for special occasions like yours, and it's heartening to hear we succeeded. We look forward to welcoming you back for more memorable experiences!
   

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5. A

   Anthony

   Omaha

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very nice experience with great ambiance and delicious food. We never did receive the bottle of wine I ordered with the Valentine experience, but I didn't want to ruin the evening by making an issue of it. Could have brought it up during service, but my wife and I were having such a good evening that it never seemed like the right time. Hats off to 360 either way for such a wonderful evening.
   

   360 Steakhouse - Harrah's Council BluffsResponded 1 day ago

   Hey Anthony, We're thrilled to hear that you and your wife had a wonderful experience at 360 Steakhouse! It's great to know that you enjoyed our ambiance, food, and service. We apologize for the oversight with the Valentine's package and we appreciate your understanding! We look forward to welcoming you back soon!
   

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6. A

   Aaron

   Omaha

   1 review

   1.0

   1 review

   Dined on February 8, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We had a reservation set. We were seated at our table. We sat there for 9 mins before anyone said anything to us. Then we were told our server would be right with us. We then sat there for another 25 mins, during that other tables were being sat and being helped. Still no one came and greeted us or anything. We sat for another 4 mins while they were bringing food to a table and was sent back. We got up and left. Went to Jacks at horse shoe and had a WAY better experience. Will never be back to 360.
   

   360 Steakhouse - Harrah's Council BluffsResponded 1 day ago

   Thanks for visiting us, Aaron. We're sorry to hear about your recent experience at 360 Steakhouse. It's clear that we fell short in providing the prompt and courteous service we strive for. We take your feedback seriously and will use it to improve our service. We hope you'll consider giving us another chance to make it right.
   

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7. b

   bob

   VIP

   Omaha

   14 reviews

   5.0

   14 reviews

   Dined on February 7, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had great food with great service from Kristina.
   

   360 Steakhouse - Harrah's Council BluffsResponded 1 day ago

   Thanks for the review, Bob! We're so thrilled to hear that you enjoyed your meal and the service from Kristina! It's always a pleasure to know that our efforts to provide great food and service are appreciated. We look forward to seeing you again soon.
   

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8. G

   Glenn

   Omaha

   1 review

   3.0

   1 review

   Dined on January 30, 2025

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   Great service, ambience, mixed drinks & views of the cities. I would order the iceburg salad again & again. Also ordered the hash browns & bone-in ribeye w/o enhancements.. Both, after taking a couple of bites, had a weird & unpalatable taste. Didn't mention to wait staff. Took both back in doggy containers, then threw away. Later, a friend mentioned the possible use of truffle oil by kitchen.
   

   360 Steakhouse - Harrah's Council BluffsResponded 1 day ago

   Thanks for the feedback, Glenn! We're thrilled to hear that you enjoyed our service, ambiance, and mixed drinks at 360 Steakhouse. We're sorry to hear about your experience with the bone-in ribeye, we take all feedback seriously and will review our cooking techniques. We hope to see you again soon!
   

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9. J

   Jude

   Omaha

   5 reviews

   5.0

   5 reviews

   Dined on January 30, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Megan and Sam took great care of us. The food was wonderful!
   

   360 Steakhouse - Harrah's Council BluffsResponded on February 2, 2025

   Thanks for visiting us, Jude! We're thrilled to hear that you had a wonderful experience at 360 Steakhouse. It's fantastic to know that Megan and Sam made your visit enjoyable and that you enjoyed our food. We strive to provide excellent service and it's always rewarding to hear when we've succeeded. We look forward to serving you again soon!
   

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10. A

    Anthony

    Omaha

    1 review

    1.0

    1 review

    Dined on January 30, 2025

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 5

    They ruin my wife bday ,took 1hour and 45 min to bring food out ,waiter she was old didnt know the menu and was rude to us to wait for water her other table was important ... it was her bday i failed her because of this place .
    

    360 Steakhouse - Harrah's Council BluffsResponded on February 2, 2025

    Hello Anthony, We're truly sorry to hear about your disappointing experience on your wife's birthday at 360 Steakhouse. It's important to us that every guest feels valued and well taken care of, and it's clear we fell short in your case. We apologize for the long wait and the inconvenience caused by the lack of knowledge about the menu. We're also sorry to hear about the behavior of your waiter. We will take your feedback seriously and work on improving our service. We hope you'll give us another chance to make it up to you.
    

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