Atlantic's Edge

Review summary

1. M

   Maria

   Charlotte

   15 reviews

   2.0

   15 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   Service was horrible. Should have known it wasn’t going to be a great start when hostess couldn’t even figure out which table to seat us. We got our waters upon seating and then that was about it. 2 different staff member came by to ask if we’ve been waited on and said they would find someone to come see us. Waited an entire TWENTY-FIVE minutes until a server FINALLY came to take our drink order. We would’ve walked out had we not been guests of the resort. We thought the food would make up with the lack of service but that too fell short. All around poor experience. Highly disappointed ….
   

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2. W

   Warren

   Fort Lauderdale

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The view was spectacular, and service was impeccable
   

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3. K

   Kathy

   VIP

   New York City

   128 reviews

   4.0

   128 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Beautiful setting right on the water. Our server was very friendly and attentive. Nice drink selection. Our chicken Cesar salads were good. Prices are a bit high but it’s an upscale hotel so it’s to be expected.
   

   Atlantic's EdgeResponded 4 days ago

   Dear Kathy, Thank you, for taking the time to leave us a four-star review. We’re glad to know that you had a positive experience with us. Your feedback is valuable, and we’re always striving to improve. If there’s anything specific you think we could do better, please feel free to share. We look forward to welcoming you back. Mariana Carrillo Food and Beverage Manager
   

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4. H

   Hilda

   VIP

   Atlanta Metro

   16 reviews

   2.0

   16 reviews

   Dined on December 7, 2024

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 5

   Food was very lack luster… everything just needed “something” to make it good.. very disappointing
   

   Atlantic's EdgeResponded on December 8, 2024

   Dear Hilda, Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. Please feel free to contact us directly so we can discuss your experience further. Thank you again for your feedback and for choosing Atlantic Edge. Best regards, Mariana Food and Beverage Manager
   

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5. V

   Valentina

   New York City

   1 review

   3.0

   1 review

   Dined on December 3, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   Very nice location by the beach but food and service don’t match with “premier”restaurant classification.
   

   Atlantic's EdgeResponded on December 3, 2024

   Dear Valentina, Thank you for taking the time to share your experience with us at The Atlantic Edge. We appreciate your feedback, and we are happy to hear that you enjoyed your visit. Again, thank you very much for your time, and we are looking forward to welcoming you again soon. Sunny Regards, Mariana Carrillo Food and Beverage Manager
   

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6. M

   Marie

   VIP

   Orlando

   33 reviews

   5.0

   33 reviews

   Dined on December 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It’s expensive, everything in the keys is, but omg the snapper was so so good! My husbands filet was “dry and chewy” according to him.
   

   Atlantic's EdgeResponded on December 2, 2024

   Dear Marie, Thank you, for taking the time to leave us a five-star rating! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future! Sincerely, Mariana Carrillo Food and Beverage Manager
   

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7. V

   Vilma

   VIP

   Austin

   15 reviews

   3.0

   15 reviews

   Dined on November 27, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 5

   Beautiful setting and the wait staff tries very hard to please. The kitchen struggles to get orders right and more than once, sent out the wrong dishes. We were a party of 8 and shockingly all had to eat at different times as some entrees came out early, one was wrong and one never came out. The food once served was good. Bar was also challenged. My old fashioned was all cherry syrup - restaurant recovered and brought me a new one. You’ll love sitting by the ocean. It’s beautiful.
   

   Atlantic's EdgeResponded on November 29, 2024

   Dear Vilma, Valued Guest Thank you for taking the time to share your experience with us at The Atlantic Edge. We appreciate your feedback, and we are happy to hear that you enjoyed your visit. Again, thank you very much for your time, and we are looking forward to welcoming you again soon. Sunny Regards, Mariana Carrillo Food and Beverage Manager
   

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8. M

   Monica

   Tampa

   11 reviews

   3.0

   11 reviews

   Dined on November 26, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   The location and ambiance are wonderful. The service was painfully slow. We went long periods without fresh drinks and waited very long for food. One of our main entrees was forgotten and we waited almost an hour before it was brought out undercooked, some sides were forgotten and also took about 45 minutes to come out. Fish portions were TINY.
   

   Atlantic's EdgeResponded on November 29, 2024

   Dear Monica, Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. Please feel free to contact us directly so we can discuss your experience further. Thank you again for your feedback and for choosing Atlantic Edge. Best regards, Mariana Food and Beverage Manager
   

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9. J

   Julie

   VIP

   Greensboro

   1 review

   1.0

   1 review

   Dined on November 25, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   We brought our catch to cook. They didn’t give us our best fish. Waited over an hour to be seated. Clearly understaffed. Waitress did the best she could.
   

   Atlantic's EdgeResponded on November 29, 2024

   Dear Julie, Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. Please feel free to contact us directly so we can discuss your experience further. Thank you again for your feedback and for choosing Atlantic Edge. Best regards, Mariana Food and Beverage Manager
   

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10. J

    Jessica

    Washington DC

    37 reviews

    1.0

    37 reviews

    Dined on November 23, 2024

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 3

    Service was terrible. Manager had fans at full speed and said couldn’t be turned off and it was freezing outside. Food took forever to come out and then came and my fish and potatoes were cold. Never came to check if we wanted more beverages just very disappointing. Never been like that before and this was my 15th time dining here
    

    Atlantic's EdgeResponded on November 24, 2024

    Dear Jessica, Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. Please feel free to contact us directly so we can discuss your experience further. Thank you again for your feedback and for choosing Atlantic Edge. Best regards, Mariana Food and Beverage Manager
    

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