Atlas

Review summary

1. I

   Ian

   Dallas

   15 reviews

   2.0

   15 reviews

   Dined today

   1. Overall 2
   2. Food 4
   3. Service 4
   4. Ambience 2

   We love this restaurant. However, on this occasion our entire experience was ruined by a rowdy group of people who sat at the bar vaping clouds of smoke that smelled so bad it took away from the taste of the food and wine pairing. This crowd also took ornaments off of the Christmas tree and began walking around placing them on other guests who they didn’t know. It was very clear that the management knew who these people were because they were shaking hands and hugging them. It was also evident that they were friends of the staff when I requested that a manager please ask them to stop vaping and instead of confronting the people making a scene, I was informed that they “would have to see it for themselves before intervening” when even the bartender and servers witnessed this. Then they told us that we would have to move if we weren’t happy with the situation. We were offered a minor gesture of apology when even after the fact we ended up paying a substantial amount of money for an evening ruined by friends of the management. This is a Michelin star restaurant that takes reservations for a full dining experience in the bar area and the price is the same as the main dining room. If the service is going to be diminished by a sports bar environment at the bar, they should at least adjust the pricing accordingly. I hate to say this but, I don’t know that we will plan a return anytime soon. We felt unwelcome and disappointed by not only the actions of rude guests, but by the response from management who prioritized their friends drinking miller light at the bar over the rest of the guests enjoying what is supposed to be a dining experience of wine pairings and tasting menu. We were not the only ones who had a problem, other staff and guests were disappointed as well by the actions and response. I hope this is an opportunity for the management to reflect on what could be done better to maintain the standards of a fine dining Michelin rated restaurant like Atlas.
   

   Is this helpful?

   Report
2. N

   Natalia

   VIP

   Atlanta Metro

   26 reviews

   5.0

   26 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The best service in Atlanta. The best food and atmosphere! The best restaurant!
   

   Is this helpful?

   Report
3. S

   Sal

   VIP

   San Francisco

   31 reviews

   4.0

   31 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Atlas has excellent service and overproduced cuisine but the beautiful surroundings and atmosphere made for a very pleasant evening. The service team is the reason to go. Our waiter Anthony was brilliant and both sommelier's were accommodating educational and a delight to deal with. The evening ended with a lovely Rhum Baba perfectly presented. Our only complaint was the completely overwhelmed food that featured an overdressed Wagyu tartare with no beef flavor, only texture, Oyster's flooded with a overly sweet mignonette and Caviar Bellinis made of Buckwheat which did not taste very good and had questionable texture. We did enjoy the "pillows" pasta dish. We will try the tasting menu next to see if it delivers a better culinary experience. In short, great staff, ok food.
   

   Is this helpful?

   Report
4. B

   Brent

   VIP

   Atlanta Metro

   5 reviews

   3.0

   5 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   We were not told that there was an option to get the ala carte menu in the main dining room. A server at the end told us that. We ordered the wagyu supplement with our server but it was completely ignored and not served. As they were starting dessert, we reminded them. The server came back and apologized and admitted it was their fault. Additionally, we had a $500 credit that was called in to be applied to our bill as a gift. We got the bill and it was not applied. We pointed that out to the server and he immediately knew that there was a credit on our reservation but for some reason a Michelin star restaurant did not have the process in place to have that completely and Seamlessly transition to our bill. It made us wonder if it was intentional. At the end of the day our bill was over $1350 and it was not worth it. 
   

   Is this helpful?

   Report
5. S

   Sean

   Orlando

   3 reviews

   4.0

   3 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   It was good experience. Food and service were wonderful, with exception of entree were delivered way too late. We didn’t understand the choice of music as Heavy Metal should not be what we were listening to while having this experience and we were told by our server that it was chefs play list and 50% of people don’t like it. It wasn’t even back ground music and it in your face. Well we were in that 50% not like category. It is really not about the chef , it is about the guest.
   

   Is this helpful?

   Report
6. J

   Jessica

   VIP

   Atlanta Metro

   71 reviews

   3.0

   71 reviews

   Dined on December 14, 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 1

   I'm not sure where to start with this review. The good news is this was a co-birthday dinner with a dear friend and our party of 4 made the best of it because we had each other's company. I have had the privilege of dining at many Michelin stars. This experience did not deserve one. 1) No coat check. So I had to share my chair with my full length coat at a purported fine dining restaurant. 2) I made the reservation on Nov 28 for dinner on December 14. We were seated in the bar. We inquired about being moved to the dining room but were told we could not be accommodated. We asked if we could have done something different when booking the reservation to indicate we wanted to be seated in the dining room for the chef's tasting experience. We were told the dining room is first come, first served and we should have known we booked a busy Saturday night. Well then you should indicate in the reservation system that we would be seated in the bar for a greater than $2.5k dinner experience. 3) The sommeliers were a bright spot in the experience, especially the one whose name I cannot recall who recently worked at Miller Union. 4) The food was well done, however was not what I would call an exceptional culinary experience. It was beautifully presented, but some of the flavors fell flat. The highlights were the venison course and wagyu supplement. 5) The service was adequate. Not as polished or as well timed as I've experienced at other Michelin restaurants. If you are looking for a real Michelin experience in Atlanta, please go to Lazy Betty. Or maybe try this place on a non Saturday and ensure you are seated in the proper dining room.
   

   1 person found this helpful

   Report
7. J

   JOHN

   Atlanta Metro

   14 reviews

   4.0

   14 reviews

   Dined on December 14, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   Checked in at 4:55 for a 5 pm tasting menu , early dinner so we could make the symphony at 8 and was asked to have a seat at the bar. At 5:20 I went back to the hostess and asked how much longer and they acted like I had not checked in. Food was very rushed and service was not coordinated at all, servers trying to place food while sommelier was explaining the wine presented, interrupting him on 4 separate occasions. Maxwell, the sommelier is outstanding, knew his wine selections very well and was very informative. I would not have enjoyed it as much had it not been for him. $1500 dinner for 2 and don’t think the value is there. For reference, we usually make a point of trying various Michelin star restaurants when traveling and this did not compare. Maybe it was a bad night.
   

   1 person found this helpful

   Report
8. M

   Marcela

   VIP

   Western NC

   14 reviews

   5.0

   14 reviews

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful experience with friends and good food and the best wine.
   

   Is this helpful?

   Report
9. J

   Josh

   Atlanta Metro

   1 review

   5.0

   1 review

   Dined on December 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and service were outstanding. A member of our party has Celiac’s Disease and the staff at Atlas made sure to provide gluten free recommendations for each course. They also brought out some of the best tasting gluten free bread we’ve ever had and separate butter to help avoid cross contamination! Each dish was expertly plated and tasted heavenly.
   

   AtlasResponded on December 13, 2024

   Thanks for the review, Josh! We're delighted that you enjoyed your visit to Atlas. Your kind words about our food and service truly made our day. We are also pleased to hear that our team was able to offer suitable recommendations for your party. We take dietary restrictions very seriously and are pleased that we were able to accommodate and provide a memorable dining experience. Thank you again, and we look forward to welcoming you back soon! Best, The Management Team
   

   Is this helpful?

   Report
10. A

    Allen

    Atlanta Metro

    1 review

    5.0

    1 review

    Dined on December 5, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Atlanta’s most consistent fine dining experience. Presentation delights the senses.
    

    AtlasResponded on December 13, 2024

    Hey Allen, Thank you for taking the time to leave us such a fantastic review. We're thrilled to hear that you enjoyed your dining experience at Atlas and found our service, presentation, and value to be consistent. We strive to provide a memorable experience for all our guests and it's wonderful to know we're achieving that. We look forward to welcoming you back soon! Best, The Management Team
    

    Is this helpful?

    Report