Atwood

Review summary

1. S

   Sal

   VIP

   Chicago

   12 reviews

   3.0

   12 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   Solid experience. Good, not great. Very friendly staff who tried to please just fell a little short. Sat 10 minutes before we spoke to a server with only 2 other tables sat in the dining room. Ordered the soup as a starter. Sent it back as it arrived luke warm - hot on the second try. Chicken Milanese and Brownie Dessert were both delicious. Server offered hot water for my tea but then forgot to bring it until asked. Would give them another try. Yummy food, lovely room, server was for sure trying, very convenient location for the theater.
   

   AtwoodResponded today

   Sal, Thank you for leaving us such an honest review. We strive every day to make sure that we are improving, we will take your review and share it with our team. We like to use these reviews as training opportunities. We will continue to strive for providing the best experience possible for our guests. We hope to see you again soon!
   

   Is this helpful?

2. J

   John

   Chicago

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The staff is outstanding! Welcoming, gracious, kind and very much concerned with their clientele’s comfort. Possibly the best across-the-board customer service profile it has ever been my pleasure to experience! Well done, Atwood!
   

   AtwoodResponded today

   John, we so graciously appreciate the shout out. We strive hard to improve our aspects of service every day. We are so glad that came across on your visit. We do hope to see you again soon!
   

   Is this helpful?

3. K

   Kevin

   Chicago

   2 reviews

   3.0

   2 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   Not a very extensive menu. Food is average. Price is average
   

   AtwoodResponded today

   Thank you for taking the time to leave us a review. We wanted to let you know that we are working hard on a new spring menu. We hope you join us again then to give us another shot!
   

   Is this helpful?

4. E

   Elizabeth Jean

   VIP

   Chicago

   13 reviews

   5.0

   13 reviews

   Dined on January 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Perfect spot for our pre show dinner! Great food, drinks, service, and atmosphere.
   

   • 
   • 

   Is this helpful?

5. J

   Jim

   Chicago

   28 reviews

   5.0

   28 reviews

   Dined on January 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Perfect spot for a nice drink and a good bite before the theater.
   

   AtwoodResponded on January 10, 2025

   Jim, We are so glad you enjoyed. We do hope to see you again soon.
   

   Is this helpful?

6. J

   Jasen

   VIP

   Chicago

   1 review

   3.0

   1 review

   Dined on January 8, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   Cool environment Service was fine Food was not memorable at all.
   

   AtwoodResponded on January 9, 2025

   Thank you for the review. We appreciate anyone who takes the time to give us feedback. We do hope to see you again soon.
   

   Is this helpful?

7. T

   Travis

   Chicago

   38 reviews

   2.0

   38 reviews

   Dined on January 5, 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   The food was ok, but the service was slow and indifferent.
   

   AtwoodResponded on January 6, 2025

   We appreciate you taking the time to leave us a review. We apologize if there was any lag in your service. We are sharing your review with our FOH team so we can use it as a tool to improve. We do hope to have you again soon so we can show you how Atwood can really shine.
   

   Is this helpful?

8. A

   Amanda

   Columbus

   1 review

   5.0

   1 review

   Dined on December 31, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Stayed at the hotel. Great quality restaurant right here. Got reservations to be safe: definitely make ressies if you can.
   

   AtwoodResponded on January 4, 2025

   Amanda, we are so glad that we could be a part of your hotel experience! Smart move making the reservation! Especially during the holidays. We hope to see you again next time you are in Chicago.
   

   Is this helpful?

9. D

   Delia

   Chicago

   1 review

   1.0

   1 review

   Dined on December 24, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We used to dine at the Atwood years ago and decided to come back. We requested a window seat with our reservation, but were not offered one when we arrived. We didn't realize they serve bar food now. Our waitress was rude, my water had no ice, the menus were old, torn and dirty. My husband ordered cranberry juice... again no ice! We decided to leave and no one cared. Lost our business for good.
   

   AtwoodResponded on December 24, 2024

   Delia, We are sorry that we did not meet expectation when you joined us for dinner. Atwood has gone through many changes over the years especially after the pandemic. We always strive to accommodate in every way that we can however we can never guarantee a specific table in the restaurant. We would also like to apologize for the lack of ice in your drinks. We understand that this set the tone for the night and hope to make it up to you in the future.
   

   Is this helpful?

10. S

    Sherri

    Detroit

    2 reviews

    3.0

    2 reviews

    Dined on December 23, 2024

    1. Overall 3
    2. Food 3
    3. Service 1
    4. Ambience 5

    Super slow service, no bartender. Took 20 mins at the table to even get a water. I really wanted to walk out but we stayed. Gotta do better. I wouldn’t recommend.
    

    AtwoodResponded on January 4, 2025

    Sherri, Thank you for taking the time to leave us a review. We are sorry for the pace of your service when you came to dine with us. We have shared your review with our entire team and are working on ways to do better. We do hope to see you again so that we can show you how we improved.
    

    Is this helpful?