Atwood

Review summary

1. CS

   CarolineS

   Chicago

   7 reviews

   vip
   2.0

   7 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   Not the same quality and elegance as it used to have years ago. Disappointed.
   

   AtwoodResponded today

   Caroline, We apologize that we are not the Atwood that you were expecting from years past. We have made some changes from years past after the pandemic and are striving to make sure we are still provide the same quality and service that any guest would expect when joining us. We have shared your review with the whole team and are using it as a learning tool so that we can make sure to provide quality food and service to all of our guests. We do hope to see you again in the future so that we can show you the old Atwood spirit is still here.
   

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2. P

   PJ

   Chicago

   17 reviews

   vip
   4.0

   17 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Food was tasty and presently well. Service was slow and server needed to be asked more than once for standard items such as tableware and cream for coffee
   

   AtwoodResponded today

   Thank you for taking the time to leave us a review. We have shared your review with out Front of House Team and will be using it to further improve. We do hope to see you again in the future so we can show you how we have accomplished that.
   

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3. K

   Kathy

   Chicago

   2 reviews

   vip
   2.0

   2 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Arrived at 5:00 to a very empty restaurant. Told the waitress we had tickets to a show and needed to be out by 6:30. Did the prix-fix theater menu so they had our entire order up front. They brought out 3 starters and then 5 minutes later the 4th person's starter. The same thing happened with dinner. Dinner plates were on the table ready to be cleared for 30 mins. Then at 6:25 when we were just about to ask for our apple crisps to go, they brought them out cold. Restaurant was still empty, so don't know why the service was so bad.
   

   AtwoodResponded 4 days ago

   Kathy, Thank you for leaving us a review. We take all of our reviews seriously and use them as a way to learn and improve moving forward. We are sorry that you were not happy with your service during your last visit. We completely understand your time constraints and assure you they are our top priority. We have taken the time to share your review with our staff so that we can discuss what changes we should make so that our guests do not have this experience in the future. Please rest assured that we will continue to address this throughout the busy holiday season. We do hope to see you again in the future so we can show you how we improved. Please feel free to reach out directly so that we may buy you your first round to make it right.
   

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4. J

   John

   Chicago

   11 reviews

   vip
   3.0

   11 reviews

   Dined on November 17, 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   the fries were good, but the rest of the food was ok. Feel we overpaid for the quality received.
   

   AtwoodResponded 7 days ago

   Thank you for taking the time to leave us a review. We are sorry that you did not enjoy your time with us and hope to have you back in the future to show you how we have improved.
   

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5. J

   Joseph

   Chicago

   20 reviews

   vip
   5.0

   20 reviews

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The chicken Marsala was very good. My colleague had the Atwood burger; also nicely prepared.
   

   AtwoodResponded 7 days ago

   We are so glad you enjoyed and can not wait to have you back in the future!
   

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6. K

   Karin

   Chicago

   22 reviews

   vip
   5.0

   22 reviews

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were very happy with our delicious lunch. Conversation friendly and nice waitstaff
   

   AtwoodResponded 7 days ago

   We are so glad that you enjoyed your lunch. Try us again for dinner.
   

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7. G

   Gerald

   San Diego

   2 reviews

   5.0

   2 reviews

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious pre-theater selections and reasonably priced. The butternut soup was delightful
   

   AtwoodResponded on November 13, 2024

   We are so glad that you enjoyed the soup. We hope to see you again soon!
   

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8. A

   Anthony

   Chicago

   35 reviews

   vip
   5.0

   35 reviews

   Dined on November 4, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is an elegant old style art deco place. Very quiet, great for a business meeting. The menu is mot extensive but the food is very good.
   

   AtwoodResponded on November 5, 2024

   We are so glad we could provide you with both excellent food and service! We hope to see you again soon!
   

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9. R

   Ross

   Chicago

   21 reviews

   4.0

   21 reviews

   Dined on October 29, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   We loved the location and had been here years ago when the menu was more expansive. That being said, everything we ordered from their truncated gastropub type menu was really tasty. The server was very attentive and pleasant to start but as the restaurant filled she was unable to keep up, as she had too many tables in my opinion. The cocktail list looked great overall and the Tardy to the Party was delicious and refreshing. Overall a tasty and reasonable stop for casual food and cocktails before a show.
   

   AtwoodResponded on November 5, 2024

   We are so glad you enjoyed and hope to see you again soon!
   

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10. K

    Kim

    Columbus

    11 reviews

    5.0

    11 reviews

    Dined on October 27, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    A simple order of grilled cheese and fries turned out to be a gourmet treat! Simply the best ever! Great service and fantastic meal!
    

    AtwoodResponded on October 29, 2024

    We are so glad you enjoyed your drilled cheese and that we could provide you with great service. Please come join us again soon!
    

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