Benihana - Alpharetta, GA

Benihana - Alpharetta, GA reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. D

   Daniel

   Atlanta1 review

   5.0

   Dined on May 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our server and Chef were amazing. The food was great and we loved every minute of the show. The only down side was when we arrived the hostages were a bit rude told us that we would have to wait 30 past our reservation time to be seated and did explain why it would take so long. Then after all that we were seated at our reservation time and made to feel as we cut in line. It was very strange. But once we seated the rest of the evening was lovely.
   

   Benihana - Alpharetta, GAResponded on May 13, 2025

   Thanks for the feedback, Daniel! We're thrilled to hear that you had an amazing experience at Benihana - Alpharetta, GA. We're glad you enjoyed the food and our show. We apologize for the initial misunderstanding about your seating time and the hostages. We'll certainly address this to prevent such incidents in the future. Your kind words mean a lot to us and we look forward to serving you again. Best regards, Benihana - Alpharetta, GA Management Team
   

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2. J

   Jennifer VIP

   Las Vegas7 reviews

   1.0

   Dined on May 11, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Had an appointment for Mother’s Day and after we sat we were told there will be long wait wait of atleast an hour before food would come out. Left immediately because with a young child who can wait that long.
   

   Benihana - Alpharetta, GAResponded on May 13, 2025

   Hello Jennifer, We are truly sorry to hear about your recent experience at Benihana - Alpharetta, GA. We understand how important family time is and we regret that your Mother's Day experience was not up to par. We understand that waiting can be frustrating and we apologize for the delay. We appreciate your patience and understanding during this challenging time. We hope you will give us another chance to make your Mother's Day memorable. Best Regards, The Management Team
   

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3. S

   Shawana VIP

   Atlanta12 reviews

   1.0

   Dined on May 11, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We ordered at 5pm we didn't get our food until 633pm and when it came it was cold. We didn't sit at the hibachi table we sat in the table area.. it was the worse Mother's day ever. Shout out to Zack he's the real mvp!
   

   Benihana - Alpharetta, GAResponded on May 13, 2025

   Thanks for visiting us, Shawana. We're truly sorry to hear about your experience at Benihana - Alpharetta, GA. It's clear that we fell short in delivering the quality of food and service that we pride ourselves on. We understand that waiting this long for your food is unacceptable, and we sincerely apologize for that. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to provide the experience you and your family deserve. Best regards, Benihana - Alpharetta, GA Management Team
   

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4. B

   Binta

   Houston1 review

   1.0

   Dined on May 4, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Our chef simply ruined the entire experience. He was cold and his foods was too salty
   

   Benihana - Alpharetta, GAResponded on May 4, 2025

   Hey Binta, We're really sorry to hear about your experience at Benihana - Alpharetta, GA. It's disappointing to know that your meal didn't meet your expectations, especially since we strive to provide our guests with delicious food and excellent service. We take your feedback about the chef's behavior very seriously and we're looking into this matter to ensure it doesn't happen again. We hope you'll give us another chance to provide you with a better dining experience. Sincerely, The Management Team.
   

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5. M

   MacKenzie

   Indiana3 reviews

   2.0

   Dined on May 3, 2025

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 3

   Went to celebrate our 6 year olds birthday tonight … all she wanted was to see the “cooking show” and have their birthday song with instruments sang for her and a candle. While we made a reservation saying it was her birthday, I told the hostess it was her birthday and she even noted that it showed it on the reservation and the cook also asked and we told him… while everyone (multiple people) got the birthday song sung for them… my daughter did not. Instead she asked why was everyone else getting their birthday celebrated and not hers… asked why they didn’t like her.. asked why they didn’t think her birthday was special .. and asked why they would be mean to her on her birthday. It was a horrible night to say the least. Who breaks a 6 year olds heart on their birthday… after 3 reminders. We will never be going back.
   

   Benihana - Alpharetta, GAResponded on May 4, 2025

   Thanks for visiting us, MacKenzie. We're truly sorry to hear about your experience, especially on such a special occasion as your daughter's birthday. We understand how disappointing it must have been for you and your family. We always strive to make every guest feel special and we regret that we fell short this time. We appreciate your feedback and will definitely take it into consideration to improve our service. We hope you will reconsider and give us another chance to make your daughter's birthday celebration memorable. Best regards, Benihana - Alpharetta, GA Management Team
   

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6. L

   Laura

   Atlanta11 reviews

   4.0

   Dined on April 30, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   We had a great meal and time at Benihanas tonight. Jasmine our server was on top of everything. Our chef gave us a show. There was great music playing which I don’t remember having before. I enjoyed it. All in all a good time!
   

   Benihana - Alpharetta, GAResponded on May 2, 2025

   Hi Laura, Thank you so much for your kind words and for giving us a perfect rating! We're thrilled to hear that you had a great time at Benihana - Alpharetta, GA and that you enjoyed our show and the music. We're also glad to know that our service made a positive impact on your experience. We strive to provide our guests with memorable experiences and your feedback tells us we're on the right track. We look forward to serving you again soon! Best wishes, The Management Team
   

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7. L

   Leigh VIP

   Atlanta19 reviews

   5.0

   Dined on April 29, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Had a long hiatus from Benihana but recently returned and it was a great experience! Chef Chris made our night. So much so that we returned last night and requested his table. He really seems to Love his job and his customers. Food was great. Highly recommend going but make sure to ask for Chris.
   

   Benihana - Alpharetta, GAResponded on May 1, 2025

   Thanks for the feedback, Leigh! We're thrilled to hear that your recent experience at Benihana - Alpharetta, GA, was a great one. It's wonderful to know that our chef's efforts made your night special. We're glad you enjoyed our food and the service. Your recommendation means a lot to us. We look forward to your next visit! Best, The Management Team
   

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8. B

   Brande

   Atlanta1 review

   5.0

   Dined on April 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Me and my party we had a wonderful time. It was on 28 April at 7 o’clock. We had an amazing time, especially with our chef Mr. Ash. He was funny and very fun to be around. I loved every minute.
   

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   Benihana - Alpharetta, GAResponded on April 30, 2025

   Thanks for the review, Brande! We're thrilled to hear that you and your party had a wonderful time at Benihana - Alpharetta, GA. It's great to know that our team made your experience enjoyable and that our chef added to the positive vibe. We always strive to create a memorable dining experience for our guests. We look forward to welcoming you back for another fun-filled time soon!
   

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9. C

   Chuck VIP

   Atlanta91 reviews

   4.0

   Dined on April 26, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   We always enjoy the meal and Benihana experience. Shared our communal table with a lovely family from Ball Ground.
   

   Benihana - Alpharetta, GAResponded on April 28, 2025

   Thanks for visiting us, Chuck! We're thrilled to hear that you always enjoy your Benihana experience at Benihana - Alpharetta, GA. It's great to know that our communal table has become a favorite among you and your family. We appreciate your feedback on the value and we're always working to ensure our guests feel their experience is worth every penny. Looking forward to serving you again soon. Best, The Management Team
   

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10. T

    Taylor

    Atlanta1 review

    5.0

    Dined on April 20, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    It was awesome, it had a great ambiance and amazing food!
    

    Benihana - Alpharetta, GAResponded on April 22, 2025

    Thanks for the review, Taylor! We're thrilled to hear that you enjoyed your experience at Benihana - Alpharetta, GA. It's wonderful to know that our ambiance and food met your expectations. Your kind words are greatly appreciated and serve as encouragement to our team. We look forward to serving you again soon!
    

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