Benihana - Alpharetta, GA

Review summary

1. J

   Jordan

   Atlanta Metro

   5 reviews

   1.0

   5 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 4
   3. Service 3
   4. Ambience 1

   We made a reservation for 8 PM for three people, when we arrived at the restaurant they told us that it would be a 30 minute wait, but there was no one else waiting. We asked them why it would be an additional 30 minutes when our reservation is for 8 o’clock and they stated that a reservation just gives you priority over a walk-in not that you would sit down to a table . If that is the case that needs to be stated somewhere when booking or at the restaurant. Once we got to our table, it was another 30 minutes for a server another 20 for drinks. There was no salad, the waitress had to go back to the back and make salads. However, when the chef came to make the food, the food was excellent, shout out to chef Ash And waitress D. 
   

   Benihana - Alpharetta, GAResponded today

   Thanks for the feedback, Jordan. We're glad to hear you enjoyed the food at Benihana - Alpharetta. However, we apologize for the long wait times and any confusion regarding reservations and walk-in customers. We're sorry for any confusion and we'll work on ensuring this doesn't happen in the future. Your satisfaction is our top priority and we're glad you enjoyed the chef and service. We hope to serve you again soon!
   

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2. L

   Laura

   Atlanta Metro

   10 reviews

   5.0

   10 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good time at Benihana Alpharetta! My husband and I went to Benihana for his birthday. We had excellent service with Mike and a great show with Joshua. They were both engaging, the food was great and we enjoyed ourselves.
   

   Benihana - Alpharetta, GAResponded 3 days ago

   Hello Laura, Thank you for choosing to celebrate your husband's birthday at Benihana - Alpharetta! We're thrilled to hear that you and your husband had a wonderful time and enjoyed our service and food. We always aim to provide excellent service and delicious meals, and it's heartening to hear that we hit the mark for you. We hope to have the pleasure of serving you again soon! Best, The Management Team
   

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3. K

   Kenneth

   Atlanta Metro

   5 reviews

   5.0

   5 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What a turnaround. We have been going to Benihana for over 15 years, and my last visit reminded me of why we love it. The chef, Chris, was excellent and brought back memories of how the food used to taste. He could tell we were vets, so he introduced a few new tricks, and the food was cooked to the finest!!! Service was outstanding as well. Our server was ahead of the game on everything. We never had to wait or ask for anything. We also got to speak to the new GM, Frank, to thank him for the amazing experience. You can tell there has been a change in the energy and attitude of the staff. We definitely will be coming back.
   

   Benihana - Alpharetta, GAResponded 3 days ago

   Thanks for the review, Kenneth! We're thrilled to hear that your recent visit to Benihana - Alpharetta reminded you of the wonderful experiences you've had with us in the past. It's wonderful to know that our chef, Chris, and service met your expectations. We're also glad that you had the opportunity to speak with our new GM, Frank, and appreciate your kind words. We look forward to welcoming you back for another fantastic dining experience soon!
   

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4. M

   Michelle

   New York City

   4 reviews

   5.0

   4 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our chef Jason was amazing. Best cook I’ve had here and the new management is much better!
   

   Benihana - Alpharetta, GAResponded 5 days ago

   Thanks for visiting us, Michelle! We're thrilled to hear that you had an exceptional experience with our chef at Benihana - Alpharetta. It's always a pleasure to know that our efforts to improve are appreciated. We strive to provide the best for our guests, and your kind words are a testament to that. We look forward to serving you again soon!
   

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5. J

   Joseph

   VIP

   Atlanta Metro

   6 reviews

   5.0

   6 reviews

   Dined on December 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Chris was our Chef and he was truly the Best Ever! His food was cooked a perfection. He was entertaining and engaging. It was one of the best nights I’ve had all year!
   

   Benihana - Alpharetta, GAResponded 3 days ago

   Thanks for the review, Joey! We're thrilled to hear that you had a great experience at Benihana - Alpharetta. It's wonderful to know that our team's efforts to provide the best cuisine and service made your night truly memorable. We strive to provide the best in food and service, and we're glad to hear we hit the mark for you. We look forward to serving you again soon!
   

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6. J

   Juan

   West Palm Beach

   14 reviews

   5.0

   14 reviews

   Dined on December 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The server and chef did an excellent job, both were very helpful and amazing with their service
   

   Benihana - Alpharetta, GAResponded 7 days ago

   Hey Juan! Thanks for visiting us at Benihana - Alpharetta! We're thrilled to hear that you enjoyed your experience with us. Your kind words about our service and food truly made our day! We strive to provide the best for our guests and your feedback is a testament to our efforts. We look forward to serving you again soon.
   

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7. L

   Lacey

   VIP

   Atlanta Metro

   1 review

   2.0

   1 review

   Dined on December 8, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

   The host was very slow and unprofessional. She seemed to be “out of it”. No manners what so ever. The waitress was great. Professional and very hands on. The chef was horrible! He was sweating so much. Every time I asked him for something specific he would have a rude comment. He definitely did not want to be there. The place was a mess! Table beside and behind us was dirty the entire time being there. Food was soaked in soy sauce and salt.
   

   Benihana - Alpharetta, GAResponded on December 12, 2024

   Dear Lacey! Thanks for the feedback. We're sorry to hear about your experience at Benihana - Alpharetta. It's disheartening to know that we didn't meet your expectations, especially with regards to our service and the cleanliness of our restaurant. We take your comments seriously and will use them to improve our service. We hope you'll give us another chance to make it right. Best, The Management Team
   

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8. D

   David

   Atlanta Metro

   1 review

   5.0

   1 review

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Devonta was very professional and family friendly.
   

   Benihana - Alpharetta, GAResponded on November 30, 2024

   Hello, David! We are thrilled to hear that you had a positive experience at Benihana - Alpharetta. We aim to make every visit to our restaurant a family-friendly one. It's great to know that Devonta was able to accommodate your needs. We are grateful for your high ratings and your kind words. We look forward to serving you again soon! Best regards, The Management Team
   

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9. S

   Shawn

   Atlanta Metro

   1 review

   5.0

   1 review

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The atmosphere was so pleasant &the cook ash wad great for my family had different requests &he fulfilled them with the pleasant attitude &our server was magnificent with the refills on our drinks
   

   Benihana - Alpharetta, GAResponded on November 30, 2024

   Dear Shawn! Thanks for visiting us at Benihana - Alpharetta! We're thrilled to hear that you and your family had a pleasant experience with us. It's great to know that our team was able to accommodate your requests and provide you with a memorable dining experience. We're also glad to hear that our server was able to provide you with the refills on your drinks. We strive to create memorable experiences for our guests and your kind words are a testament to our efforts. We look forward to serving you again soon! Best, The Management Team
   

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10. C

    Ciel

    Atlanta Metro

    1 review

    4.0

    1 review

    Dined on November 28, 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    We had a great time. The chef was wonderful. Would recommend.
    

    Benihana - Alpharetta, GAResponded on November 30, 2024

    Dear Ciel! Thanks for the review! We're thrilled to hear that you had a great time at Benihana - Alpharetta. We're glad our chef made a positive impression on you. Your recommendation means a lot to us. We hope to see you again soon!
    

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