Benihana - Alpharetta, GA

Review summary

1. C

   Claudette

   Atlanta27 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server and cook were phenomenal!! In addition the manager came by and introduced himself. This is a new!!! Last few experiences a year ago were not good. I am glad I celebrated my birthday here this year!!
   

   Benihana - Alpharetta, GAResponded today

   Hello Claudette, Thank you so much for your wonderful review! We're thrilled to hear that you had a fantastic experience at Benihana - Alpharetta, GA. It's great to know that our team's efforts to improve and enhance our service made your visit memorable. We always strive to make our guests feel special, and it's heartening to hear that we succeeded. Your feedback is truly appreciated and we look forward to welcoming you back for more celebrations. Best wishes, The Management Team
   

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2. Z

   Zack

   Atlanta1 review

   1.0

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Terrible experience at Benihana. Service was painfully slow—we waited a long time to order and even longer for drinks, with multiple requests needed for refills. Orders were placed incorrectly, the wrong food was brought out, and even the bill had mistakes. Despite having a reservation, we didn’t get to eat our dinner until 90 minutes after we arrived. The hibachi was extremely basic—just chicken, rice, onion, and cucumber. Everything was overcooked and nowhere near worth $50. To top it off, we never received the green tea or the final course of our meal. The manager did offer a discount after we complained, but it didn’t make up for the overall disappointment. Definitely won’t be back.
   

   Benihana - Alpharetta, GAResponded 3 days ago

   Dear Zack, We're truly sorry to hear about your frustrating experience at Benihana. Waiting 90 minutes to eat, slow service, incorrect orders, and overcooked food are unacceptable, and we deeply regret that your dining experience did not meet your expectations. It's especially disappointing that your special evening was affected despite having a reservation. We appreciate you sharing your feedback, and we’ll address these issues with our team to ensure they are corrected. Thank you for giving us a chance, and we apologize for letting you down.
   

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3. OT

   OpenTable Diner

   Atlanta1 review

   3.0

   Dined on March 9, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Had a reservation. Sat at the table at 7! However didn’t get my drink until hour later after being seated. Food was subpar. Not happy with this visit
   

   Benihana - Alpharetta, GAResponded on March 11, 2025

   Dear Guest! Thanks for the feedback. We're sorry to hear about your recent experience at Benihana - Alpharetta, GA. It's disappointing to know that you had a long wait for your drink and that the food didn't meet your expectations. We strive to provide excellent service and food, and it's clear we fell short during your visit. We appreciate your patience and understanding, and we hope you'll give us another chance to impress you in the future.
   

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4. L

   Lametria

   Chicago3 reviews

   5.0

   Dined on March 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Jason is THE BEST!!! Seasoning is perfect and super personable!
   

   Benihana - Alpharetta, GAResponded on March 11, 2025

   Thanks for the feedback, Lametria! We're thrilled to hear that you had such a wonderful experience at Benihana - Alpharetta, GA. We take pride in our seasoning and it's great to know that you found him to be personable and excellent. Your kind words truly mean a lot to us. We look forward to serving you again soon!
   

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5. OT

   OpenTable Diner VIP

   Atlanta1 review

   1.0

   Dined on March 9, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   We are frequent customers of Benihana in Alpharetta, but today was probably one of the worst days ever. Our reservation was at 1:30 PM, but we didn’t get seated until just a little after 2:00 PM. The server was super slow even after we sat down. We didn’t literally start eating until 30 minutes later . You are becoming unreasonable for two people… our total was $130 .  My son-in-law Benihana , but I can’t keep coming here dealing with the prices and slow service. We need to hire some more people.
   

   Benihana - Alpharetta, GAResponded on March 10, 2025

   Dear Guest! We're truly sorry to hear about your recent experience at Benihana - Alpharetta, GA. It's disappointing to know that we didn't meet your expectations, especially as you're a frequent customer. We understand your concerns about service speed and pricing. We always strive to provide efficient service and fair pricing, and we're sorry we fell short this time. We appreciate your feedback and will use it to improve our service. We hope you'll consider giving us another chance to provide the excellent dining experience you've come to expect from us. Best regards, The Management Team
   

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6. D

   Dawn

   Atlanta3 reviews

   4.0

   Dined on March 8, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great server and chef! The server had several tables and did a good job checking on our table. The chef Jason was excellent! Great food and a good sense of humor!
   

   Benihana - Alpharetta, GAResponded on March 10, 2025

   Hi Dawn, Thank you for your wonderful review. We're thrilled to hear that you enjoyed your experience at Benihana - Alpharetta, GA. It's always a pleasure to know that our team has provided you with excellent service and delicious food. We strive to make our guests' experiences memorable and we're glad we could do that for you. We appreciate your feedback and look forward to serving you again soon! Best wishes, The Management Team
   

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7. D

   David

   Atlanta1 review

   1.0

   Dined on March 8, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Muy mal el servicio y precios muy costosos para la cantidad de comida y la calidad
   

   Benihana - Alpharetta, GAResponded on March 10, 2025

   Estimado David, Lamentamos que su experiencia no haya estado a la altura de sus expectativas. Nos tomamos muy en serio sus comentarios sobre el servicio, los precios y la calidad de los platillos. Siempre buscamos ofrecer una experiencia que justifique el valor de cada visita. Agradecemos su opinión y la compartiremos con nuestro equipo para mejorar. Nos encantaría tener la oportunidad de brindarle una mejor experiencia en el futuro. Atentamente, La Gerencia
   

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8. M

   Mark VIP

   Atlanta33 reviews

   5.0

   Dined on March 7, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Ricardo is fabulous and always takes good care of its. He's like family to us, and he's the main reason we continue to come back. Overall, just a great guy!
   

   Benihana - Alpharetta, GAResponded on March 8, 2025

   Hello Mark, We're absolutely thrilled to hear that you had such a great experience at Benihana - Alpharetta, GA! It's wonderful to know that our team made your visit special and that you felt well taken care of. We always strive to make our guests feel like family and it's heartwarming to hear when we've succeeded. Thank you for your kind words and for choosing to dine with us again. We look forward to serving you again soon! Best regards, The Management Team
   

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9. YT

   YummyTummy

   Atlanta15 reviews

   5.0

   Dined on March 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 4

   There is still a shortage of hands everywhere. We appreciate those that show up.
   

   Benihana - Alpharetta, GAResponded 4 days ago

   Dear Guest, Thank you for recognizing the hard work of our team! We truly appreciate your understanding and support, especially during times when staffing is a challenge. Our staff works tirelessly to provide the best experience possible, and your kind words mean a lot to them. We’re grateful for guests like you who acknowledge their efforts. We look forward to serving you again and will continue striving to deliver great food and service. Thank you again for your support! 😊🔥🍣
   

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10. H

    Harrison

    Atlanta6 reviews

    4.0

    Dined on March 1, 2025

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 5

    Front hostess crew needs some direction on being more hospital. Would it be too much to ask for just a tad bit of niceness? That’s all.
    

    Benihana - Alpharetta, GAResponded on March 3, 2025

    Thanks for the review, Harrison! We're glad to hear that you enjoyed our food and service at Benihana - Alpharetta, GA. We truly appreciate your feedback regarding our hostess crew. We're always looking to improve and your suggestion about being a bit more friendly is certainly noted. We hope to see you again soon and promise a better experience next time.
    

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