Benihana - Alpharetta, GA

Review summary

1. L

   Laurie

   VIP

   Atlanta Metro

   3 reviews

   1.0

   3 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 4
   3. Service 3
   4. Ambience 3

   We booked a table Christmas night. Waiting 1.5 hours past our reservation to be seated. Then waited over an hour at the table for a chef. Staff was pleasant and clearly trying. But waiting over 2 hours for food was ridiculous. And they didn’t comp anything after all that. Not sure what it is like on a regular night. But I wouldn’t go there again on a holiday. Staff told us they double booked all the reservations.
   

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2. F

   Frank

   VIP

   Houston

   24 reviews

   1.0

   24 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Christmas evening…overcrowded and understaffed. Waited90 minutes for our food to arrive after order was taken. When it finally arrived, it was cold. Probably just sat in the kitchen waiting for someone to take it to the table.
   

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3. M

   Meru

   Dallas

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful experience . I wish the chef wore gloves though
   

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4. K

   Kevin

   VIP

   Atlanta Metro

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 4

   Another great meal! Food was awesome. Chris is the best Benihana Chef there is.
   

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5. J

   Jonathan

   VIP

   Atlanta Metro

   5 reviews

   2.0

   5 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 5
   3. Service 5
   4. Ambience 5

   Christmas Eve dinner Reservation for 6:30pm and didn’t get seated until 7:45pm. This is not a hard problem to solve for knowing this is going to happen on Christmas Eve…. There were 50+ people waiting to be seated all with Reservations. Once seated it was all good but I will have to game the system if I come again because of the ability to “take” the reservation but the inability to “hold” the reservation.
   

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6. M

   Megan

   Atlanta Metro

   11 reviews

   4.0

   11 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   We went for Christmas Eve and overall had a very good time. We had a reservation for 6:30, arrived at 6:05 and were told the wait was an hour. We waited a bit and then opted to grab a regular table vs the hibachi seating. The server was very good, she apologized several times for the delays for drinks and food because they were so busy and was very friendly. The food was good, we were all pleased with our meal choices.
   

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7. D

   Daniel

   Greater Boston

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It is a wonderful way to bring the family together and celebrate Christmas Eve 2024!
   

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8. OT

   OpenTable Diner

   Detroit

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 3

   It was very disappointing to be seated 1 hour after our scheduled reservation!
   

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9. Q

   Quantavius

   Atlanta Metro

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our Chef Sam was the best! We had a great time & are looking forward to our next dining experience at Benihana!!
   

   Benihana - Alpharetta, GAResponded 1 day ago

   Hello Quantavius, We're thrilled to hear that you had a wonderful experience at Benihana - Alpharetta, GA! It's wonderful to know that our Chef Sam made your visit memorable. Your kind words are greatly appreciated and it's customers like you that make our job wonderful. We look forward to serving you again soon. See you at the next dining experience! Best, The Management Team
   

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10. H

    Hyong

    Atlanta Metro

    1 review

    3.0

    1 review

    Dined 4 days ago

    1. Overall 3
    2. Food 4
    3. Service 5
    4. Ambience 3

    2:15 reservation, chef did not come to our table until 3:08. No explanation before or after. Chef was good, waitress was great. Food was good.
    

    Benihana - Alpharetta, GAResponded 2 days ago

    Hey Hyong, Thank you for taking the time to share your experience at Benihana - Alpharetta. We're glad to hear that you enjoyed our food, but we're sorry to hear about the delay in service you experienced. We understand how frustrating that can be and we're truly sorry for any inconvenience it may have caused. We're glad to hear that our service team was able to make up for it with their excellent service. We hope to have the opportunity to serve you again and provide you with a better dining experience. Best regards, Benihana - Alpharetta Management Team
    

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