Benihana - Atlanta - Buckhead, GA

Benihana - Atlanta - Buckhead, GA reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. D

   Denika

   Atlanta2 reviews

   3.0

   Dined today

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 5

   Go on a weekday, you may have a better experience. Walkins were seated before reservations.
   

   Is this helpful?

2. S

   Sheree

   Atlanta1 review

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful 1st time experience… Chef Jordan was amazing
   

   Is this helpful?

3. E

   Elias

   Atlanta6 reviews

   4.0

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 4

   Chef Carlos's food was exceptional, but the waitress felt inexperienced. There was no follow-up, and the salad arrived just as Carlos finished cooking the entrées. Thanks to Carlos's cooking, the overall experience and food were good.
   

   Is this helpful?

4. OT

   OpenTable Diner

   Atlanta1 review

   2.0

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 5
   4. Ambience 1

   There’s nothing fine about this dining. It’s like the Chucky Cheese of hibachi. Malachi was the saving grace for an otherwise underwhelming experience. I have no desire to eat here again. It’s a great place for a teenage date.
   

   Is this helpful?

5. OT

   OpenTable Diner VIP

   Atlanta3 reviews

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 2

   Reservation was 7:30pm on Fri night, but wasn't seated until 8:10. (I had a similar experience when I visited 2 yrs ago where reservations aren't seated in a timely manner). The table was given it's apps, but the chef did not arrive to cook the main courses until 10:40. 15min prior, 3 women from 3 different parties at the table went to the manager to complain about how long it was taking to be served. It was likely best that 3 women went to complain because as soon as they went to management, the armed security (can't say if they were APD or not) became very interested. If it had been 3 men, that "interest" could have escalated. The meal finished at 11:15. Unfortunately I believe the issues I experienced have inadvertently helped create an environment where 2 armed security are needed at this restaurant. The food and chef were great, but the reservation wait, and the lack of proactive communication about why it was taking so long did not create an experience worth returning to in the future.
   

   Is this helpful?

6. D

   D

   Atlanta1 review

   2.0

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   Reservation was for 8. Didn’t get seated until 9:20. Still didn’t get a chef until 9:45ish. Drinks were good. Food was good but was definitely rushed. S/o to Friday for doing what he could to accommodate us and get us fed.
   

   • 

   Benihana - Atlanta - Buckhead, GAResponded 4 days ago

   Hi D, we're sorry to hear about your experience at Benihana - Atlanta - Buckhead, GA. We understand that waiting can be frustrating and we apologize for the delay in seating you and the rushed feeling of your meal. It's great to hear that you enjoyed the drinks and found our service satisfactory. We appreciate your patience and understanding in this situation. We'll take your feedback into account to improve our service moving forward. We hope to serve you again and provide a better experience. - The Management Team
   

   Is this helpful?

7. T

   Tiffany VIP

   Atlanta12 reviews

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   The wait time for food is very bad. Our total party bill almost 700.00 and to wait almost 2 hours to eat is horrible.
   

   Benihana - Atlanta - Buckhead, GAResponded 5 days ago

   Thanks for the review, Tiffany. We're sorry to hear about your wait time experience at Benihana - Atlanta - Buckhead, GA. We understand how frustrating it can be to wait for your meal, especially when you're expecting to enjoy a fun dining experience. We're taking your feedback seriously and will discuss it with our team to see how we can improve our service. We hope you'll give us another chance to provide you with a better dining experience. Thank you for your feedback.
   

   Is this helpful?

8. OT

   OpenTable Diner

   Alabama3 reviews

   1.0

   Dined 7 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Terrible experience. Despite a reservation it took us very long to be seated. We did not receive a drink until 75 minutes after our original reservation and did not receive our food until 2:30 hours after our reservation!!!! We spoke to the manager and they didn’t seem to care. What is awful is that I read similar reviews after my visit. This means the restaurant knows about the problems and doesn’t try to fix the core problems. Do not visit this restaurant unless you have 3 hours to spare.
   

   Benihana - Atlanta - Buckhead, GAResponded 5 days ago

   Dear Guest! We're really sorry to hear about your recent experience at Benihana - Atlanta - Buckhead, GA. It's clear that we fell short on meeting your expectations, especially with the long wait and the delay in serving your food. We also apologize for any inconvenience caused by the miscommunication with our management. We take all feedback seriously and will use your comments to improve our service. We hope you'll give us another chance to show you the high standard of service we strive to provide. Best, The Management Team
   

   Is this helpful?

9. R

   Rechelle

   Denver2 reviews

   2.0

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   Could have been way better. Took forever for our food to be cooked, service was slow and the food was just okay. May give another try but not rushing to go back
   

   Is this helpful?

10. S

    Suerethia

    Pittsburgh5 reviews

    5.0

    Dined 7 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    I loved the experience and would definitely go back!
    

    Benihana - Atlanta - Buckhead, GAResponded 5 days ago

    Hi Suerethia, We're thrilled to hear that you enjoyed your experience at Benihana - Atlanta - Buckhead, GA! It's wonderful to know that our food and service lived up to your expectations. Your kind words mean a lot to us and we can't wait to welcome you back soon. Best Regards, The Management Team
    

    Is this helpful?