Benihana - Atlanta - Buckhead, GA

Review summary

1. E

   Ernestine

   Atlanta Metro

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Service was very poor, 1 server for several tables. He did his best. We waiting 30 minutes before a server showed up.
   

   Benihana - Atlanta - Buckhead, GAResponded today

   Hi Ernestine, We're really sorry to hear about your experience at Benihana Atlanta - Buckhead. It's disappointing to know that you felt our service did not meet your expectations. We strive to provide excellent service to all of our guests, and it's clear we missed the mark during your visit. We appreciate your feedback and will use it to make improvements. We hope you'll give us another chance to serve you better in the future. Best, The Management Team
   

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2. R

   Rhasaan

   Atlanta Metro

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I really enjoyed myself at this establishment. I came for my birthday celebration and the waitress, chef and over all customer service was amazing! I would recommend to my friends and family.
   

   Benihana - Atlanta - Buckhead, GAResponded 4 days ago

   Hey Rhasaan! Thanks for the feedback! We're thrilled to hear that you had an amazing birthday celebration at Benihana - Atlanta - Buckhead. It's great to know that our team's efforts to provide amazing customer service made your experience memorable. We appreciate your recommendation and look forward to serving you and your family again soon!
   

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3. E

   Elizabeth

   Atlanta Metro

   23 reviews

   vip
   1.0

   23 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   This place is low rent. Waited two hours to be sat despite the open table app stating that we were “dining now” when we still waiting~ this was with an 8:30 reservation. The clientele was seedy, low quality and dressed for the club. Heard several crew members drop the f-bomb. Watched a server dip a glass directly into the ice at the bar. Should have known this place was trash when they had an armed security guard at the front door. I expected a shooting or fight to break out at any minute. Our server bribed our table with free apps or sushi rolls to leave a 5 star review. Definitely better places to get hibachi in Atlanta. Skip this place for sure.
   

   Benihana - Atlanta - Buckhead, GAResponded 5 days ago

   Hello Elizabeth! We're truly sorry to hear about your less than satisfactory experience at Benihana - Atlanta - Buckhead. We strive to provide a welcoming atmosphere and top-notch service to all our guests, and we apologize if we fell short during your visit. We also acknowledge your feedback regarding our clientele and the service provided. We assure you that we take all feedback seriously and will address these issues. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you will give us another chance to provide you with the experience you deserve. Best regards, The Management Team
   

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4. C

   Chasityr

   Atlanta Metro

   6 reviews

   vip
   5.0

   6 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Or server . Not sure of her name. She wears white clear glasses. Hair was in a bun. She was wonderful ❤️ Our chef Malichi was superb. Wow!!! Food has never tasted this good. Great new managers as well. Very attention to detail. The manger with the beard got this restaurant back on track again.
   

   Benihana - Atlanta - Buckhead, GAResponded 4 days ago

   Thanks for the feedback, Chasity! We're thrilled to hear that you enjoyed your experience at Benihana - Atlanta - Buckhead. It's wonderful to know that our chef, Malichi, and our new management team impressed you with their attention to detail. We strive to provide the best food and service to our customers, and it's always rewarding to hear when we've succeeded. We look forward to welcoming you back soon!
   

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5. T

   Travis

   Atlanta Metro

   1 review

   1.0

   1 review

   Dined on November 20, 2024

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 1

   Me & my wife’s first time going to this restaurant. The food was excellent, our waitress Bri was great & our chef Sabi was even better. However management was terrible. We were under the impression that we could use a birthday coupon for my wife’s birthday today. I drove a hour away, before I called I called TWICE. The young lady who answered the phone expressed that YES we could use a birthday coupon for $30 off for my wife’s birthday. In all that wasn’t the case. So because I asked management what could be accommodated because the money wasn’t an issue. It was the principal, the young lady who answered the phone delivered the wrong information. Our meal was well over a $100 & management only gave $10 off. I tipped our chef & waitress because they had nothing to do with it. However I’m in management & if our word is our word we have to follow by it. This lady made a mistake, mistakes happen but I expect management to follow up by this young lady mistake by telling us we could use the $30 off coupon today. Also management said it could be use 2 days later & our waitress said it couldn’t be used until next year, so I didn’t know who to believe. In all wonderful service by Bri & Chef Sabi but this will be our first & last time going because as a MANAGER myself I believe in being integral even if it causes to take accountability for our staff mistakes.
   

   Benihana - Atlanta - Buckhead, GAResponded on November 22, 2024

   Dear Travis! Thanks for visiting us. We're glad to hear that you and your wife enjoyed your first visit to Benihana - Atlanta - Buckhead. We're thrilled you appreciated the food and found our staff to be wonderful. We sincerely apologize for the misunderstanding regarding the birthday coupon. We understand that this could have been managed better. We appreciate your patience and understanding. We hope to serve you again soon.
   

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6. T

   Tori

   Atlanta Metro

   16 reviews

   5.0

   16 reviews

   Dined on November 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our group of 12 had a great experience with great food today.
   

   Benihana - Atlanta - Buckhead, GAResponded on November 21, 2024

   Hello Tori! Thank you for choosing to dine with us at Benihana - Atlanta - Buckhead and for taking the time to leave us such a wonderful review. We're thrilled to hear that your group had a great experience and enjoyed the food. Your kind words truly mean a lot to us. We look forward to welcoming you back soon for another great dining experience. Best regards, The Management Team
   

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7. A

   ASHLEY

   Orlando

   2 reviews

   3.0

   2 reviews

   Dined on November 18, 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   I don't know what was going on that night, but everything was horrible. Of course I had a reservation for 8pm. They rescheduled my reservation for 845pm. Ok fine. Once we got seated it was 900pm. They close at 1000pm on Sunday. That was the night we went. We didn't get our drinks until 915pm. Ok once again fine. I gave grace bc I'm a manager at a restaurant and I have understanding. So finally in between time the waitress is getting our orders, went to the kitchen to put the order in by this time it's 926 the chef finally comes to the table and is unprepared. Oops not to forget we waited on him bc he was running late. So now he is unprepared and didn't have everyone's food so he ran back to the kitchen twice bc we had no sauce bowls and he didn't have the shrimp that we and the other guest ordered. So now it's 930ish and of course everything was fast sloppy he was dropping sauce bottles and he even dropped the oil can on the flat top 🔥. So like I said everything was fast when we got our food my salmon was raw inside. Which he just took back and cooked it but the disgust was setting in. When I got my shrimp it tasted spoiled. I am truly outdone about the food here and service tonight. We eat here a lot and I can definitely say that my money was thrown in the trash. We still tipped and were out of there at 10pm. So I would give them a 3 star for the food
   

   Benihana - Atlanta - Buckhead, GAResponded on November 21, 2024

   Thanks for visiting us, Ashley! We sincerely apologize for the issues you experienced during your visit to Benihana - Atlanta - Buckhead. We understand your frustration and we're truly sorry for the inconvenience caused. It's not the standard we aim for and we're sorry for any misunderstanding about the reservation and timing. We're disappointed to hear about your experience with the food and the shrimp preparation. We always strive for a great dining experience and it's clear we fell short this time. We appreciate your understanding and your kind words about our service, but we hope you'll give us another chance to make it right. Best, Benihana - Atlanta - Buckhead Management Team
   

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8. N

   Nakita

   Washington DC

   1 review

   5.0

   1 review

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The chef (Friday) was so spectacular. Loved his energy. Our entire table of 8 (2families of 4) totally enjoyed his performance and the food was delicious. Would definitely always go to have him as our chef.
   

   Benihana - Atlanta - Buckhead, GAResponded on November 20, 2024

   Hello, Nakita! Thank you so much for your wonderful review! We're thrilled to hear that you and your family had a fantastic time at Benihana - Atlanta - Buckhead. It's fantastic to know that you all enjoyed the chef's performance and found the food to be delicious. We strive to provide our guests with memorable dining experiences and your kind words are a testament to our efforts. We look forward to welcoming you back soon. Best regards, The Management Team
   

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9. L

   LiWanda

   Atlanta Metro

   1 review

   1.0

   1 review

   Dined on November 16, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Wash your hands, use the restroom and eat before going there… the restrooms are HORRIBLE, the wait times for seating and chef is EXHAUSTING and the food is DISGUSTING
   

   Benihana - Atlanta - Buckhead, GAResponded on November 19, 2024

   Hey, we're really sorry to hear about your recent experience at Benihana - Atlanta - Buckhead. We understand that our restrooms and service did not meet your expectations, and we apologize for that. We also regret to hear about your experience with the food. We take cleanliness and food quality very seriously, and we'll certainly look into this. We appreciate your feedback as it helps us improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to provide a better dining experience in the future. - The Management Team
   

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10. OT

    OpenTable Diner

    Atlanta Metro

    1 review

    1.0

    1 review

    Dined on November 15, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Terrible never visited her the manger d was very rude and disrespectful snatched my food out my hand and then being to want to fight me because my food was cooked poorly
    

    Benihana - Atlanta - Buckhead, GAResponded on November 17, 2024

    Dear Guest! Thanks for visiting us. We're truly sorry to hear about your recent experience at Benihana - Atlanta - Buckhead. It's deeply concerning to hear that you were not treated with the respect and professionalism we strive to provide. We take these matters seriously and will address this with our team to ensure it doesn't happen again. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to provide you with the dining experience you deserve.
    

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