Benihana - Beaverton, OR

Review summary

1. S

   Stephanie

   VIP

   San Francisco

   7 reviews

   2.0

   7 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

    we had a very disappointing experience at Benihana due to poor service. We had a reservation for 7 PM, we were not seated till well after 8 o’clock. We were a party of two that evening, we had a reservation in advance, furthermore, the restaurant called to confirm at the day of.  Having a reservation at this restaurant really appeared to hold no value.  In addition to this poor service, they offered no compensation, such as cocktails or appetizers while we waited. I haven’t been to this restaurant in years, we chose to attend at the wish of my daughter that night- I was overall very disappointed. (For the record, chef Joseph was lovely!)
   

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2. A

   Amy

   Portland

   11 reviews

   1.0

   11 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Our reservations were for 6:30–we were NOT seated until 8. They were over booked and insanely busy. The “show” for the cooking at the table was awful and we felt like the entire evening was a waste. No flair for the cooking and not an ounce of organization from the restaurant. I understand this is a busy time of year, but don’t accept reservations if you can’t uphold them. The 6:00 seatings got seated at 7:30!! The 6:30 at 8. I doubt the restaurant even cares that this happens and I feel sorry for the hostesses just trying to manage hungry/crabby people.
   

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3. L

   Laura

   Portland

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 4

   Food and experience with Alex, our chef, were excellent however we were not seated until 6:30 even though our reservation was at 5:30. When we arrived they said we would be seated within 15 minutes. We have kids and with minimal seating in the waiting area and no options for appetizers the wait was pretty awful. Many other parties with young kids were waiting for a long time too, so the overall vibe was tense. It would have been nice if they had called to say they were running so far behind or just not overbook so much!
   

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4. S

   Susan

   Portland

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Awesome! We liked the food. A bit pricey but you leave with leftovers. Our chef was great!
   

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5. T

   Tony

   Portland

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 4

   The food and ambience were amazing as always. The chef did a great job entertaining us and even catered his jokes to the audience. The one down side was the wait. When I make a reservation I expect to be sorted close to that time. Ten to fifteen minutes is still ok but we were seated about an hour later than our reservation. With my family in town from the East Coast is what tough for them to enjoy their meal. Yes 1 hour does make a difference.
   

   Benihana - Beaverton, ORResponded 1 day ago

   Thanks for visiting us, Tony! We're thrilled to hear that you enjoyed the food and ambiance at Benihana - Beaverton. It's always our goal to make our guests' experiences memorable. We apologize for the longer wait time you experienced. We understand how this can affect the whole family in town and we'll certainly take your feedback into account. We appreciate your patience and hope that you'll give us another chance to serve you better in the future.
   

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6. M

   Miriam

   Portland

   5 reviews

   4.0

   5 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   Chef was great! Our waiter while nice he totally missed checking in with our table for drinks. I ended up drinking someone else’s water when I wanted to order a drink.
   

   Benihana - Beaverton, ORResponded 1 day ago

   Hi Miriam, we're glad to hear that you enjoyed the chef at Benihana - Beaverton. However, we're sorry to hear about your experience with our waiter. We understand how important it is to have timely and attentive service, and we apologize for any lapse in our service. We appreciate your feedback and will ensure that this is addressed. We hope to have the opportunity to serve you again and provide a better experience. Thank you for your review. Best, The Management Team
   

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7. M

   Michele

   Portland

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Andy our cook was AMAZING! Food was excellent. Service was on top of it.
   

   Benihana - Beaverton, ORResponded 4 days ago

   Hello Michele, Thank you for your wonderful review! We're thrilled to hear that you enjoyed your experience at Benihana - Beaverton. It's great to know that our food and service met your expectations. We strive to provide our guests with an exceptional dining experience, and your kind words are a testament to our efforts. We look forward to welcoming you back soon! Best regards, The Management Team
   

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8. C

   Curtisa

   Portland

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was great and Shane was great and entertaining. His services was amazing
   

   Benihana - Beaverton, ORResponded 4 days ago

   Hello Curtisa, Thank you for your wonderful review! We're thrilled to hear that you enjoyed our food and found our services entertaining. We always aim to provide an amazing dining experience for our guests. Your kind words mean a lot to us. We look forward to welcoming you back to Benihana - Beaverton soon. Best, The Management Team
   

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9. K

   Kim

   Las Vegas

   6 reviews

   5.0

   6 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went here for my granddaughter’s 11th birthday. There were eight of us and Nick was amazing and fun and made my granddaughter laugh. Nick is the best. And our waitress I don’t remember her name, but she was really attentive and quick to refill drinks. Ask for Nick to be your chef!⭐️⭐️⭐️⭐️⭐️
   

   Benihana - Beaverton, ORResponded 5 days ago

   Hello Kim! We're over the moon to hear that you had such a wonderful time celebrating your granddaughter's 11th birthday with us at Benihana - Beaverton! It's fantastic to know that our Nick made your visit fun and memorable. We're also glad to hear that our staff was attentive and quick to refill your drinks. Your kind words are greatly appreciated and we can't wait to welcome you back for another memorable experience. Warm regards, The Management Team
   

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10. J

    Judith

    Portland

    10 reviews

    5.0

    10 reviews

    Dined 6 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Benihana was a great choice for a birthday dinner. I had a coupon, which helped, as can be a bit pricey. Food was great and everyone at our table was fun. All in all, a great experience! will be back!
    

    Benihana - Beaverton, ORResponded 5 days ago

    Hey Judith, we're thrilled to hear that you had a great birthday dinner at Benihana - Beaverton! It's wonderful to know that you enjoyed our food and found your table to be fun and enjoyable. We always strive to provide our guests with a memorable dining experience, and your kind words truly make our efforts worthwhile. We're grateful for your support and look forward to welcoming you back soon. Thanks again!
    

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