Benihana - Bethesda, MD

Review summary

1. OT

   OpenTable Diner

   Washington DC

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   The cook was wonderful. The ladies sitting with us were fun. The server was a little slow, but she did accommodate us. Overall, we enjoyed our meal and visit.
   

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2. T

   Theodore

   Washington DC

   2 reviews

   4.0

   2 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   The food at Benihana is always outstanding, and it's a real treat to watch the team make the food at the tableside grill. This unique dining experience never gets old. The seafood is fresh and the steaks are generously sized, moist and tender. However, last night, when it was 25 degrees outside, the heater in the restaurant was not working. We dined in our winter coats. I raised my concerns about the heater with the staff upon my arrival. My concerned were shrugged off. We were not cheap diners. In my party of five, three of us ordered the filet and shrimp (DELICIOUS!) and all members of our party had three cocktails a piece. The restaurant didn't even comp us a drink to make up for the chilly dining situation. We will be back - but I will make sure the heater is working first:)
   

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3. S

   Susan

   VIP

   Washington DC

   67 reviews

   4.0

   67 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   It’s gotten pretty pricey but still good…they need to update the decor for the prices charged.
   

   Benihana - Bethesda, MDResponded 1 day ago

   Thanks for visiting us, Susan! We appreciate your feedback. We understand your concerns about the decor and pricing. We are always looking for ways to improve our guests' experiences. We hope to welcome you back soon at a better price point. Best, The Management Team at Benihana - Bethesda
   

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4. OT

   OpenTable Diner

   Washington DC

   4 reviews

   2.0

   4 reviews

   Dined on December 15, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

   I love this place, usually. But on this night, it was cold outside. We were seated at a Hibachi table on the side to the right of the entrance that's separated by some decorative panels. The temperature of the dining room in that part of the restaurant was literally ICE cold. Everyone in my party had to wear their outdoor coats throughout our meal. We complained four times and were repeatedly told it would get warmer. One staff member was clumsy enough to ensure that the dining area would warm up once the Hibachi table was turned on. Well, guess what? It didn't get warmer. The manager literally did nothing to make things better. $360 meal. So disappointing. Benihana can do better.
   

   Benihana - Bethesda, MDResponded 7 days ago

   Dear Guest! We're really sorry to hear about your experience. We understand that the temperature in our outdoor dining area was uncomfortable. We also apologize for the inconvenience with your coat. We're taking your feedback seriously and will look into this matter to ensure better comfort for our guests in the future. We hope to have another chance to serve you better. Best, Benihana - Bethesda Management Team
   

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5. N

   Nichole

   VIP

   Baltimore

   30 reviews

   5.0

   30 reviews

   Dined on December 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   I have not been to this new location. I use to go to the location near the metro. The quality and experience has not changed. Great food, service, and experience.
   

   Benihana - Bethesda, MDResponded 7 days ago

   Hi Nichole, Thank you for taking the time to share your experience at Benihana - Bethesda. We're delighted to hear that you've had great food, service, and experience. We're committed to maintaining our quality standards, and we appreciate your feedback. We look forward to welcoming you back soon! Best Regards, The Management Team
   

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6. B

   Brianna

   Orlando

   1 review

   3.0

   1 review

   Dined on December 13, 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 4

   Our waiter was so sweet. The food was subpar, however. I was really disappointed because I only get to have Benihana when I visit from out of town. For the price we paid, I don’t believe it was worth it.
   

   Benihana - Bethesda, MDResponded 1 day ago

   Thanks for the feedback, Brianna! We're glad to hear that our waiter was sweet and that you enjoyed the food. We're sorry to hear that you were disappointed with the quality of our dishes. At Benihana - Bethesda we strive to provide our guests with exceptional service and top-notch food, so it's disappointing to hear that we fell short during your visit. We appreciate your feedback and will certainly use it to improve. We hope you'll give us another chance to impress you with our food in the future.
   

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7. M

   Mrinal

   London

   2 reviews

   3.0

   2 reviews

   Dined on December 8, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   We went there to celebrate my daughter's birthday - mostly for the entertainment that comes with the chef cooking live at your table. What we got was possibly a trainee chef who didn't provide any of the entertainment that we saw going on at other tables, overcooked some foods, served foods in the wrong order and was generally just not comfortable with what they were doing. It was a very expensive meal - would've expected a lot more on offer at that price point.
   

   Benihana - Bethesda, MDResponded on December 9, 2024

   Thanks for the review, Moby! We're sorry to hear that your experience at Benihana - Bethesda didn't meet your expectations. We aim to provide a memorable dining experience and it seems we fell short this time. We appreciate your feedback about the chef's performance and the ordering. We're always looking to improve and your comments will help us do just that. We hope you'll give us another chance to impress you in the future. The Management Team
   

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8. B

   Brian

   Washington DC

   12 reviews

   4.0

   12 reviews

   Dined on December 6, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Fun place for birthday 🎂 🥳. Good staff. Good food.
   

   Benihana - Bethesda, MDResponded on December 9, 2024

   Hello Brian! Thank you for choosing Benihana - Bethesda for your birthday celebration! We're glad to hear that you had a fun time and enjoyed our food. We always strive to provide excellent service and it's great to know that we hit the mark for you. We appreciate your feedback on the value and we'll certainly take it into consideration. We look forward to serving you again soon! Best, The Management Team
   

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9. A

   Aaron

   Milwaukee

   1 review

   5.0

   1 review

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and phenomenal service! It was a bit pricey, but you pay for the show as well as the food.
   

   Benihana - Bethesda, MDResponded on November 30, 2024

   Hello, Aaron! Thank you so much for your wonderful review. We're thrilled to hear that you enjoyed our food and service at Benihana - Bethesda. We understand that our prices might be on the higher side, but we assure you that we're committed to providing the best dining experience possible. We appreciate your feedback and look forward to serving you again soon. Best, The Management Team
   

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10. M

    Marian

    Dallas

    3 reviews

    1.0

    3 reviews

    Dined on November 25, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 2

    Management was very receptive to my concerns. Waitress Nina was extremely rude and condescending. Food preparer was extremely nice. We love to visit this area as adults and with our kids, but I vow to never visit this location ever again. Respectfully
    

    Benihana - Bethesda, MDResponded on November 26, 2024

    Thanks for visiting us, Marian! We're truly sorry to hear about your recent experience at Benihana - Bethesda. We strive to provide excellent service and it seems we fell short during your visit. We appreciate your feedback on our management team and waitstaff, and we assure you that we will take your comments into account as we continuously work to improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you and your family will reconsider visiting us again in the future. Best, The Management Team
    

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