Benihana - Broomfield, CO

Review summary

1. E

   Evelin

   Denver

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 1

   We went for my daughters 7th birthday. When we made reservations I asked for a private room and the person I spoke to said that he could make that happen. Reservations were at 6:15pm they did not sit us until 7:20pm and the only reason they sat us was because I spoke to the manager and told him how frustrating it was to have to wait over an hour when having a reservation. He showed me the table tops on his ipad screen and told us the reason they couldn’t sit us was because we needed two table tops and one of the table tops still had people that had been there over 2 hours. However, this doesn’t explain how we had been waiting over an hour for us to be seated. This is something they need to figure out before making these reservations. Last time we’ll be coming here.
   

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2. S

   Stacy

   VIP

   Denver

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   We had a 6pm reservation for my daughter’s 16th birthday. It was a Sunday evening. The host told us they were a tad behind and it might be up to 30 minutes before we got sat. We did not get sat until 7:11pm and did not get to order until 7:30pm. By the time we got our food and left the restaurant after eating, it was 9pm and over half the restaurant was empty. When waiting the 75 minutes for our reservation, we heard the host tell another group that reservations there are just to hold your spot in line, they really don’t reserve your spot. Management never came around to apologize for the wait and nothing was done in regards to compensation.
   

   Benihana - Broomfield, COResponded 1 day ago

   Hi Stacy, We're truly sorry for the delay during your daughter's 16th birthday. We understand how frustrating that can be and we apologize for the inconvenience. We're glad to hear that you enjoyed the food. We appreciate your feedback and will use it to improve our service. We hope you'll consider dining with us again soon. Best, Benihana - Broomfield, CO Management Team
   

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3. OT

   OpenTable Diner

   Denver

   6 reviews

   5.0

   6 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our Chefs Devion was great!! Are dinner was cooked to perfection!!! Our waiter Donovan had superior customer service! It’s always great to have a great CHEF and a great waiter. It makes your experience happy.
   

   Benihana - Broomfield, COResponded 1 day ago

   Dear Guest! Thanks for the feedback! We're thrilled to hear that you enjoyed your dinner at Benihana - Broomfield, CO. It's wonderful to know that our chefs and service met your expectations. We strive to provide a memorable dining experience for all our guests. We appreciate your kind words and look forward to serving you again soon!
   

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4. L

   Liz

   VIP

   Denver

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wow what a great experience. Our chef Louie is the best chef that has ever cooked for us. The food was on point it was delicious. Our server vanica made sure we always had refills and took great care of us. Thank you again Louie and Vanica I will be asking for this team again. Lopez Family
   

   Benihana - Broomfield, COResponded 2 days ago

   Hello Liz, Wow, what a wonderful review! We're thrilled to hear that you had a great experience at Benihana - Broomfield, CO. It's fantastic to know that our chef, Louie, was able to provide you with the best dining experience possible. We're also glad that our team was able to take care of you and make sure you had a refill. We appreciate your kind words and look forward to serving you and your family again soon. Thank you, The Management Team
   

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5. K

   Karen

   Denver

   2 reviews

   2.0

   2 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 5
   3. Service 4
   4. Ambience 1

   We've been going to Benihanas for decades. The last couple of times have been horrible. They are over booking and wait times for reservations are about a hour wait. The bathrooms are filthy. The food is over priced. We were fortunate that we had a good chef and a good server. I will not be going back. They need to clean up their act.
   

   Benihana - Broomfield, COResponded 2 days ago

   Hi Karen, We're truly sorry to hear about your recent experience at Benihana - Broomfield, CO. We understand how frustrating it can be to wait for a table, and it's certainly not the standard we aim for. We also take pride in our cleanliness, and your feedback about the bathrooms is noted. However, we're glad to hear that you had a good chef and server. We're committed to improving our service, and your feedback helps us do just that. We appreciate your loyalty over the years, and we hope you'll reconsider your decision in the future. Best regards, Benihana - Broomfield, CO Management Team
   

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6. L

   Laura

   Denver

   3 reviews

   2.0

   3 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   One parent and two kids: we waited 2.5 hours for food. They kept forgetting over and over so eventually we just got our food from the kitchen like takeout instead of the hibachi. We were there for my 6 year olds birthday. It was comical — had the whole restaurant trying to just get us rice and we still didn’t get that until we’d been there for two hours. $190 later (yes, really) we will not be coming back. 😅
   

   Benihana - Broomfield, COResponded 4 days ago

   Thanks for visiting us, Laura. We're truly sorry to hear about your recent experience at Benihana - Broomfield, CO. We understand how frustrating it can be to wait for a meal, especially when you're celebrating a special occasion. We apologize for the inconvenience and we're sorry for the confusion about your bill. We're taking your feedback seriously and will use it to improve our service. We hope you'll give us another chance to provide the experience you were expecting. Best, The Management Team
   

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7. Z

   Zach

   Denver

   1 review

   1.0

   1 review

   Dined on January 6, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Waited for 1 hr with reservation. Then got bad service and the food was fine but very expensive.
   

   Benihana - Broomfield, COResponded on January 7, 2025

   Thanks for the review, Zach. We're truly sorry to hear about your experience at Benihana - Broomfield, CO. It's disappointing to know that you had to wait despite your reservation, and that the service did not meet your expectations. We strive to provide excellent service and delicious food, and we apologize that we fell short this time. We appreciate your feedback as it helps us improve. We hope you'll give us another chance to provide a better dining experience for you in the future. The Management Team
   

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8. B

   Braun

   VIP

   Denver

   10 reviews

   1.0

   10 reviews

   Dined on January 6, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Words cannot even begin to describe the absolutely miserable experience our family had at Benihana this evening. This was our first visit and last visit to the Benihana location in Broomfield, Colorado to celebrate a birthday. Despite arriving timely at 5 pm, we were not seated at the table until almost 5:30 pm. Another family with kids was seated at the communal table with us at the same time. They were busy tonight and woefully understaffed. The table directly behind us had arrived after us and was almost done with their dinner by the time our hibachi chef (“Louie”) finally arrived, after we all had waited in relatively good spirits after being seated for 1 hour and 15 minutes (I am not exaggerating). He was not in any way apologetic for the delay, made sure that everyone knew that he was having a bad day, and then did not even introduce himself, welcome guests or confirm the orders, as is usually done in our experience. When we made a comment about our excitement for our international visitor to see the show, Louie made a snarky comment to the effect of “If you want a show you are obviously not hungry” (realize that there were 2 sets of kids at the table who had been waiting patiently and they were VERY hungry). My wife reminded him that she had a food allergy to onions, and he then snidely said that he had never heard of anyone with such an issue (essentially mocking her in front of everyone). The rude comments only got worse from there, and though I have never done so before, I got up and announced that our family would be leaving, which we did. On the way out, I asked to speak with the manager (“Guillermo”), who seems like a very reasonable guy. I explained to him what had happened and he was very empathetic and apologetic. I offered that we would pay for the food we had ordered (but were not staying to eat), but he was insistent that he would not take our money – the damage had already been done and there was really nothing further he could do.
   

   Benihana - Broomfield, COResponded on January 7, 2025

   Dear Braun! We sincerely apologize for your disappointing experience at our Broomfield location. A birthday celebration should be special, and we deeply regret the delays, the hibachi chef’s behavior, and the lack of care during your visit. The chef’s dismissive attitude and remarks, particularly about your wife’s allergy, are unacceptable and do not reflect our values. We are addressing this matter to ensure it doesn’t happen again. Thank you for sharing your feedback—it helps us improve. We hope you’ll give us another chance to provide the experience you deserve. Sincerely,
   

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9. E

   Euphrates

   Denver

   3 reviews

   5.0

   3 reviews

   Dined on January 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service. Our server was attentive, our chef was great.
   

   Benihana - Broomfield, COResponded on January 6, 2025

   Hello Euphrates, thank you for taking the time to leave such a wonderful review. We're thrilled to hear that you enjoyed your experience at Benihana - Broomfield, CO. It's always our goal to provide great service and delicious food, and we're glad to know we hit the mark for you. We appreciate your kind words and look forward to welcoming you back soon. - The Management Team
   

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10. A

    Arthur

    Los Angeles

    108 reviews

    1.0

    108 reviews

    Dined on January 4, 2025

    1. Overall 1
    2. Food 2
    3. Service 3
    4. Ambience 1

    This was a really gross experience. Floors were disgusting, the paint on walls peeling. We sat in the back room that was freezing (they actually brought in a space heater) and the fan didn’t work properly. Chef was fairly unprofessional and just kept dumping butter and oil on the food. We couldn’t leave fast enough
    

    Benihana - Broomfield, COResponded on January 6, 2025

    Hello Arthur, We are truly sorry to hear about your recent experience at Benihana - Broomfield, CO. We strive to provide a comfortable and clean environment for our guests, and it's clear we fell short during your visit. We appreciate your feedback regarding the cleanliness of our restaurant, and we will certainly address this issue with our team. We're also sorry to hear about your experience with our chef. We always aim to deliver top-notch service and food, and we regret that we didn't meet your expectations this time. Your feedback is invaluable to us and we will ensure that it is used to improve our services. We hope you'll give us another chance to serve you better in the future. Best regards, The Management Team
    

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