Benihana - Broomfield, CO

Benihana - Broomfield, CO reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. OT

   OpenTable Diner

   Orlando6 reviews

   2.0

   Dined 5 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   We had a 6:15 reservation. We had a one year old with us. Took us a half an hour to get seated then another hour to finally go find the manager to order. Our food finally was mad and 7:50 and we ate at 8. That’s way too long. The baby wasn’t even able to rate them and we had to rush to eat to get her down. The front seat hostes are always rude. It’s the fourth time we’ve eaten there and they are rude and don’t care. It’s awful. B
   

   Benihana - Broomfield, COResponded 4 days ago

   Dear Guest! We're really sorry to hear about your recent experience at Benihana - Broomfield, CO. We understand how frustrating it can be to wait for your order, especially when you have a young child with you. We apologize for the delay and the behavior of our host. We're always looking for ways to improve and your feedback is invaluable to us. We hope you'll give us another chance to provide a better dining experience. Best, The Management Team
   

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2. S

   Sheena VIP

   Denver3 reviews

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 2

   Please for the love of God clean your bathrooms (and just deep clean the whole restaurant, while you’re at it!) We arrived at opening (like walked in at 11am on the dot) and it was clear the bathrooms had not been cleaned from the day before. For all I know, based on how dirty they were, they may not have been cleaned from the whole week before! The bathrooms were both absolutely disgusting. We waited way too long for everything, our chef was out of it, but the food was good. But the gross bathrooms are enough to make me never want to come back.
   

   Benihana - Broomfield, COResponded 4 days ago

   Thanks for the review, Sheena. We're truly sorry to hear about the state of our bathrooms during your recent visit. Cleanliness is a top priority for us at Benihana - Broomfield, CO and we regret that we fell short. We're glad to hear that you enjoyed the food and we appreciate your patience. Your feedback is crucial for us to improve. We hope to have the opportunity to serve you again and provide a much cleaner experience. Best, The Management Team
   

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3. M

   Marcel

   Denver1 review

   4.0

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   Food was great! The wait for the food was the let down. We didn’t get seated till 20mins after our reservation and then we sat at the table for 50 mins before the chef started to cook. The manager did come to the table and apologize and let us know that they were aware of the delay and they did discount our bill.
   

   Benihana - Broomfield, COResponded 5 days ago

   Thanks for the feedback, Marcel! We're thrilled to hear that you enjoyed the food at Benihana - Broomfield, CO. We apologize for the delay you experienced, especially with the seating and the delay in getting your food. We're aware of the issue and are working on improving our service. Your comments are invaluable and will help us to improve. We hope to serve you better in the future.
   

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4. V

   Virginia

   Denver1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our chef Ben was very entertaining and a great cook! Everything was delicious and our kids had a great first time at a hibachi grill
   

   Benihana - Broomfield, COResponded 5 days ago

   Thanks for the feedback, Virginia! We're thrilled to hear that you and your kids had a great first time at our hibachi grill. It's wonderful to know that you found our food delicious and our chef entertaining. We strive to provide a memorable dining experience for all our guests. We appreciate your feedback and look forward to serving you again soon! Best, Benihana - Broomfield, CO Management Team
   

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5. OT

   OpenTable Diner

   Denver1 review

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our chef was great. Manager made sure we were taken care of.
   

   Benihana - Broomfield, COResponded 5 days ago

   Dear Guest! Thanks for the feedback! We're thrilled to hear that you enjoyed your experience at Benihana - Broomfield, CO. It's wonderful to know that our team was attentive and that you received excellent service. We strive to ensure our guests have a wonderful dining experience and your kind words are a testament to that. We look forward to serving you again soon!
   

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6. d

   dininginvail

   Denver14 reviews

   5.0

   Dined on March 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We all enjoyed our meals, but the seafood Diablo noodles were exceptional.
   

   Benihana - Broomfield, COResponded 5 days ago

   Dear Guest! Thank you so much for your kind words! We're thrilled to hear that you all enjoyed your meals, especially the Seafood Diablo Noodles. It's always a pleasure to serve our valued customers like you. We're glad we could exceed your expectations. We look forward to serving you again soon! Best wishes, The Management Team at Benihana - Broomfield, CO
   

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7. A

   Adam

   Denver2 reviews

   2.0

   Dined on March 19, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Totally disjointed. None of the food came out together, it was a portion at a time. Did not get to eat asa family, but one at a time. Vegetables were one tiny slice of zucchini, a few mushrooms, and a ton of onions…all given separately! If you tried to hold it until you got your next serving to mix them together, it was cold. The chef had very little interaction with the customers no personality. Extremely overpriced from all the food to any of the drinks; outrageously expensive. It was me my wife, my 12-year-old son (for his birthday) and his friend; it cost $230 plus tip! Server seemed nice but was pretty inattentive and not very good at all. I will never go back.
   

   Benihana - Broomfield, COResponded on March 21, 2025

   Hi Adam, We're really sorry to hear about your experience at Benihana - Broomfield, CO. It's clear that we didn't meet your expectations, and for that, we sincerely apologize. We pride ourselves on our food and service, and it's disappointing to hear that we fell short this time. Your feedback regarding the mixing of your food and the pricing of our drinks is noted. We'll definitely take it into account as we continually strive to improve our customer experience. We hope you'll give us another chance to make it right in the future. Best, The Management Team
   

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8. DN

   DNS100209

   St. Louis6 reviews

   2.0

   Dined on March 17, 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   Had a 7:45 reservation. Was sat at 9pm. Sat at the table for another 20+ minutes before we had drinks or service. Food was good. Service was terrible
   

   Benihana - Broomfield, COResponded on March 18, 2025

   Dear Guest, We’re truly sorry for the poor experience you had during your visit. Waiting over an hour past your 7:45 reservation and then experiencing slow service is unacceptable, and we sincerely apologize for the frustration it caused. While we’re glad you enjoyed the food, we deeply regret that the service didn’t meet your expectations. Your feedback is important, and we’ll address these issues with our team to improve. Thank you for sharing your experience, and we hope you’ll consider giving us another chance to make it right.
   

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9. J

   Jami

   Denver4 reviews

   4.0

   Dined on March 17, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   The host was rude and we had 7 pm reservations but didn’t get a chef until 9
   

   Benihana - Broomfield, COResponded on March 18, 2025

   Dear Jami, We’re truly sorry for the rude behavior you experienced and the excessive wait despite having a 7 pm reservation. Waiting two hours for a chef is unacceptable, and we deeply apologize for the frustration and disappointment this caused. Your feedback is extremely important, and we’ll address these issues with our team to ensure this doesn’t happen again. Thank you for bringing this to our attention, and we regret that your experience didn’t reflect the high standards we strive to uphold.
   

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10. A

    Antonio

    Denver1 review

    2.0

    Dined on March 16, 2025

    1. Overall 2
    2. Food 5
    3. Service 2
    4. Ambience 2

    Overall, it took forever for us sit down for our meal. It took almost an hour and 30 minutes I do understand they were behind. It is a great place and we will be back.
    

    Benihana - Broomfield, COResponded on March 17, 2025

    Dear Antonio, Thank you for sharing your experience, and we truly appreciate your loyalty to Benihana. We’re sorry your birthday celebration was impacted by the long wait and poor service. Waiting an hour and a half is frustrating, and the hostess’s attitude toward your wife is unacceptable. While we’re glad the manager addressed the wait time, we regret the customer service fell short. Your feedback is valuable, and we’ll work on improving hospitality and training. Thank you for your understanding, and we look forward to providing a much better experience on your next visit.
    

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