Benihana - Broomfield, CO

Review summary

1. J

   Jamie

   Denver

   1 review

   2.0

   1 review

   Dined today

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 1

   We went to Benihanas for a birthday celebration. Initially they wanted to set us in a far back room that only had two tables in it. It appeared to be an addition. It was very cold and they were heating this area with portable heaters. I requested we be moved to the dining area where there were several open tables, in which they did. The teppanyaki chef was terrible at best. The waitress noticed this and had him switched out for another chef. This chef was better. The steak was not very flavorful, the rice was good and the chicken was good. The ladies bathroom was very dirty and dusty, to the point people were writing things in the dust on the bathroom stalls.. I've dined at Benihanas at Tamarac Square and it was an entirey different experience - a fantastic experience, they even took our photo and put it in the Benihanas paper frame as a momento for us to keep! I'm very disappointed in the experience we had at the Broomfield Benihanas.
   

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2. C

   Chance

   Denver

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our chef, Welton, was great! He was funny and did great work making our food. Highly recommend him. 10 out of 10.
   

   Benihana - Broomfield, COResponded today

   Hello Chance, Thank you for your kind words and high ratings! We're thrilled to hear that you had a great experience with our chef and enjoyed your meal. Your recommendation means a lot to us. We look forward to serving you again soon. Best regards, Benihana - Broomfield, CO Management Team
   

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3. M

   M. Tim

   VIP

   Denver

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 1

   Too many sake-bomb drunks. Must write fifty characters.
   

   Benihana - Broomfield, COResponded today

   Thanks for visiting us, M. Tim. We're sorry to hear that you had a less than stellar experience at our restaurant. It's unfortunate that the excessive drinking led to your less than perfect experience. We always aim to deliver a high standard of service and food, and we regret that we fell short this time. Your feedback is valuable and will be taken into consideration as we strive to improve. We hope to have the opportunity to serve you better in the future.
   

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4. E

   Evelin

   Denver

   2 reviews

   1.0

   2 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 1

   We went for my daughters 7th birthday. When we made reservations I asked for a private room and the person I spoke to said that he could make that happen. Reservations were at 6:15pm they did not sit us until 7:20pm and the only reason they sat us was because I spoke to the manager and told him how frustrating it was to have to wait over an hour when having a reservation. He showed me the table tops on his ipad screen and told us the reason they couldn’t sit us was because we needed two table tops and one of the table tops still had people that had been there over 2 hours. However, this doesn’t explain how we had been waiting over an hour for us to be seated. This is something they need to figure out before making these reservations. Last time we’ll be coming here.
   

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5. S

   Stacy

   VIP

   Denver

   2 reviews

   1.0

   2 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   We had a 6pm reservation for my daughter’s 16th birthday. It was a Sunday evening. The host told us they were a tad behind and it might be up to 30 minutes before we got sat. We did not get sat until 7:11pm and did not get to order until 7:30pm. By the time we got our food and left the restaurant after eating, it was 9pm and over half the restaurant was empty. When waiting the 75 minutes for our reservation, we heard the host tell another group that reservations there are just to hold your spot in line, they really don’t reserve your spot. Management never came around to apologize for the wait and nothing was done in regards to compensation.
   

   Benihana - Broomfield, COResponded 6 days ago

   Hi Stacy, We're truly sorry for the delay during your daughter's 16th birthday. We understand how frustrating that can be and we apologize for the inconvenience. We're glad to hear that you enjoyed the food. We appreciate your feedback and will use it to improve our service. We hope you'll consider dining with us again soon. Best, Benihana - Broomfield, CO Management Team
   

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6. OT

   OpenTable Diner

   Denver

   6 reviews

   5.0

   6 reviews

   Dined on January 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our Chefs Devion was great!! Are dinner was cooked to perfection!!! Our waiter Donovan had superior customer service! It’s always great to have a great CHEF and a great waiter. It makes your experience happy.
   

   Benihana - Broomfield, COResponded 6 days ago

   Dear Guest! Thanks for the feedback! We're thrilled to hear that you enjoyed your dinner at Benihana - Broomfield, CO. It's wonderful to know that our chefs and service met your expectations. We strive to provide a memorable dining experience for all our guests. We appreciate your kind words and look forward to serving you again soon!
   

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7. L

   Liz

   VIP

   Denver

   1 review

   5.0

   1 review

   Dined on January 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wow what a great experience. Our chef Louie is the best chef that has ever cooked for us. The food was on point it was delicious. Our server vanica made sure we always had refills and took great care of us. Thank you again Louie and Vanica I will be asking for this team again. Lopez Family
   

   Benihana - Broomfield, COResponded 7 days ago

   Hello Liz, Wow, what a wonderful review! We're thrilled to hear that you had a great experience at Benihana - Broomfield, CO. It's fantastic to know that our chef, Louie, was able to provide you with the best dining experience possible. We're also glad that our team was able to take care of you and make sure you had a refill. We appreciate your kind words and look forward to serving you and your family again soon. Thank you, The Management Team
   

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8. K

   Karen

   Denver

   2 reviews

   2.0

   2 reviews

   Dined on January 11, 2025

   1. Overall 2
   2. Food 5
   3. Service 4
   4. Ambience 1

   We've been going to Benihanas for decades. The last couple of times have been horrible. They are over booking and wait times for reservations are about a hour wait. The bathrooms are filthy. The food is over priced. We were fortunate that we had a good chef and a good server. I will not be going back. They need to clean up their act.
   

   Benihana - Broomfield, COResponded 7 days ago

   Hi Karen, We're truly sorry to hear about your recent experience at Benihana - Broomfield, CO. We understand how frustrating it can be to wait for a table, and it's certainly not the standard we aim for. We also take pride in our cleanliness, and your feedback about the bathrooms is noted. However, we're glad to hear that you had a good chef and server. We're committed to improving our service, and your feedback helps us do just that. We appreciate your loyalty over the years, and we hope you'll reconsider your decision in the future. Best regards, Benihana - Broomfield, CO Management Team
   

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9. L

   Laura

   Denver

   3 reviews

   2.0

   3 reviews

   Dined on January 11, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   One parent and two kids: we waited 2.5 hours for food. They kept forgetting over and over so eventually we just got our food from the kitchen like takeout instead of the hibachi. We were there for my 6 year olds birthday. It was comical — had the whole restaurant trying to just get us rice and we still didn’t get that until we’d been there for two hours. $190 later (yes, really) we will not be coming back. 😅
   

   Benihana - Broomfield, COResponded on January 11, 2025

   Thanks for visiting us, Laura. We're truly sorry to hear about your recent experience at Benihana - Broomfield, CO. We understand how frustrating it can be to wait for a meal, especially when you're celebrating a special occasion. We apologize for the inconvenience and we're sorry for the confusion about your bill. We're taking your feedback seriously and will use it to improve our service. We hope you'll give us another chance to provide the experience you were expecting. Best, The Management Team
   

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10. Z

    Zach

    Denver

    1 review

    1.0

    1 review

    Dined on January 6, 2025

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 2

    Waited for 1 hr with reservation. Then got bad service and the food was fine but very expensive.
    

    Benihana - Broomfield, COResponded on January 7, 2025

    Thanks for the review, Zach. We're truly sorry to hear about your experience at Benihana - Broomfield, CO. It's disappointing to know that you had to wait despite your reservation, and that the service did not meet your expectations. We strive to provide excellent service and delicious food, and we apologize that we fell short this time. We appreciate your feedback as it helps us improve. We hope you'll give us another chance to provide a better dining experience for you in the future. The Management Team
    

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