Benihana - Carlsbad, CA

Review summary

1. H

   Horacio

   Orange County

   7 reviews

   4.0

   7 reviews

   Dined today

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great experience, good food, amazing service, good value
   

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2. V

   Victor

   San Diego

   2 reviews

   5.0

   2 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service was great, and the food was amazing we enjoyed.
   

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3. R

   Robert

   San Diego

   7 reviews

   5.0

   7 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server, Hostess,waitress,bartender, Carlie was exellent! Hard Worker! Pleasant Personality!
   

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4. E

   Erica

   San Diego

   2 reviews

   4.0

   2 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   We had a great time even though it took almost 2 hours to finally have a chef come to cook for us. They were short staffed and it was very busy.
   

   Benihana - Carlsbad, CAResponded 1 day ago

   Hi Erica, We're truly sorry to hear about your experience with us. We always strive to provide our guests with the best service and it's disappointing to hear that we fell short on this occasion. We understand how important timely service is and we're sorry for the delay you experienced. We're taking your feedback seriously and will work on improving our staffing situation to avoid such instances in the future. Thank you for taking the time to share your feedback. We hope to have the opportunity to serve you again soon. Best, The Management Team
   

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5. D

   Denis

   New York City

   3 reviews

   3.0

   3 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   I was a bit disappointed. They’re obviously under-staffed on chefs. We waited a LONG time after sitting down to have a chef arrive and a table near us sat even longer and they looked really mad. Then we were rushed out with ice cream before we even finished eating the meal. And the birthday experience was less than lackluster. On top of that, the entrees are $50, which I would save for a high-end meal.
   

   Benihana - Carlsbad, CAResponded 1 day ago

   Hey Denis, Thank you for taking the time to share your feedback. We're sorry to hear that your experience at Benihana - Carlsbad, CA didn't meet your expectations. We understand how frustrating it can be to wait, especially when you're looking forward to a good meal. We also regret any misunderstanding about the chef's arrival time. We strive to provide excellent service and it's clear we fell short during your visit. We also understand your concerns about the pricing and value of our entrees. We appreciate your feedback and will certainly take it into account as we continually work to improve our customer experience. We hope you'll give us another chance to provide a better dining experience. Best, The Management Team
   

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6. S

   Shelly

   San Diego

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 5
   3. Service 5
   4. Ambience 5

   Let me start with our chef, he was the best chef I’ve ever had a Benihana , Trevor thank you very much. However, our reservations were at 6:30 and we did not have a chef until 815. We were told that a new corporation owns Benihana and they have set up a reservation system that is unrealistic and the managers on site have no control. We were told that on New Year’s Eve 1100 people showed up for reservations and the people who stuck around had to wait four hours before getting a chef. The new corporation needs to take responsibility for this bad review and fix the reservation system immediately. 
   

   Benihana - Carlsbad, CAResponded 2 days ago

   Thanks for the feedback, Shelly! We're thrilled to hear that you had a fantastic chef experience at Benihana - Carlsbad, CA. However, we're truly sorry for the wait you experienced on New Year's Eve. We understand how frustrating that can be and we apologize for the inconvenience. We're taking steps to ensure this does not happen again. Your feedback is invaluable to us and we'll use it to make necessary improvements. We hope to have the opportunity to serve you again soon. Sincerely, The Management Team
   

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7. K

   Kerry

   San Diego

   4 reviews

   5.0

   4 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a family favorite- Irvin is the best chef! Hint- take a pint if salad dressing home with you.
   

   Benihana - Carlsbad, CAResponded 2 days ago

   Thanks for visiting us, Kerry! We're thrilled to hear that Irvin is your family favorite chef at Benihana - Carlsbad, CA. Your feedback about the salad dressing is noted and we'll ensure that our team takes it into consideration. We always aim to provide excellent service and value, and we're glad to see that reflected in your visit. We look forward to serving you again soon!
   

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8. K

   Kevin

   San Diego

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 4
   3. Service 4
   4. Ambience 2

   We had a 6:30 reservation and got the around 6:15 to check in and didn’t get seated until 7:30 and then didn’t have a chef come to our table until 9pm to finally start cooking food.. It seemed like the whole restaurant was in the same boat as the tables next to us had the same experience. The staff was very friendly and doing the best they could given the situation management put them in. Overall seems like a major management/corporate issue going on at this location.
   

   Benihana - Carlsbad, CAResponded 4 days ago

   Hello Kevin, We're truly sorry to hear about your recent experience at Benihana - Carlsbad, CA. We understand how frustrating it can be to wait for a table and service, especially when you have a reservation. We appreciate your understanding and patience, and we're sorry for the delay and any frustration caused. We're also sorry to hear about the other tables you were seated next to. We're addressing this issue to ensure a better experience for everyone. We hope to have the chance to serve you better in the future. Best, The Management Team
   

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9. P

   Palmira

   VIP

   San Diego

   9 reviews

   2.0

   9 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 5

   We’ve been going to Benihana’s for years however this was the first time that we had to wait for an hour at our table to get food even though we had a reservation. The food as always, was amazing. The chef and waitress were great. The wait time however, was unacceptable, very disappointing.
   

   Benihana - Carlsbad, CAResponded 4 days ago

   Thanks for the feedback, Palmira. We're thrilled to hear that you've been with us for years and that you enjoyed our food and service. We apologize for the long wait you experienced and we're sorry for any inconvenience this caused. We strive to provide our guests with an exceptional dining experience and it seems we fell short during your visit. We appreciate your patience and understanding and we hope this incident will not deter you from visiting us again. Best, Benihana - Carlsbad, CA Management Team
   

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10. M

    Manuel

    VIP

    Central Coast

    57 reviews

    5.0

    57 reviews

    Dined 6 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    It’s was good ever chef is different some better than others. The best shift I have experience was chef Eric and Torrance, California.
    

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