Benihana - Carlsbad, CA

Review summary

1. B

   Bryanna

   San Diego

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 5
   3. Service 4
   4. Ambience 3

   The food and service was good, but we made a reservation at 7:30 only to be told we would have to wait almost 2 hours to be seated. It was around 9 when we got seated then it took another hour and a half to actually start eating. We didn’t leave until 12. With how pricey everything is, we will never be coming here again.
   

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2. OT

   OpenTable Diner

   San Diego

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The wait was too long. 7:30 reservation, seated at 8:45. Was going to leave but GF made me stay. Must be rectified by Benihana
   

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3. P

   Paul

   San Diego

   6 reviews

   1.0

   6 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 5
   3. Service 2
   4. Ambience 2

   We had a 6:15 reservation didn’t get seated till 7pm then the cook didn’t come for what felt like an other hr will not be back to this location we figured we try this location but we are regulars at the Mission Valley location by the time we got home back in National City we had to cancel our other plans Very poor service
   

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4. L

   Lauri

   San Diego

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We made a reservation for a party of 8 at 5:30 for my daughter’s birthday. We arrived at 5:20 to check in. By 6:20 we still hadn’t been seated and we were told there were 3 parties ahead of us. We left to eat at another restaurant. Very poor service!!! Don’t take reservations if you can’t keep them.
   

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5. S

   Sean

   VIP

   San Francisco

   5 reviews

   1.0

   5 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   We had a birthday reservation at 1:30pm for 7 through Open Table at Benihana Carlsbad. We were on time and were not seated for an hour. We ordered the moment a waiter asked us for drinks because we looked at the menu for an hour. The waiter said it would be about 30-45 to have a chef because there were two tables ahead of us. We received water, tea, and soup by 2:45pm. My three sons had a golfing tee time if 3:30pm assuming we’d be finished within two hours. We had to leave frustrated. What’s the point of a reservation system that doesn’t give you a table for an hour.
   

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6. G

   Georgette

   Charleston

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 2

   We had a reservation for 7:30 pm that we scheduled a week in advance. Upon arrival, they were a hour behind reservations and informed us that our wait time would be a hour. We didn’t get a table until approximately 9:50 pm.
   

   Benihana - Carlsbad, CAResponded 1 day ago

   Hi Georgette, We're truly sorry to hear about your experience at Benihana - Carlsbad, CA. We understand how frustrating it can be to wait, especially when you've made a reservation. We apologize for the delay and the inconvenience it caused you. We also acknowledge your feedback about the food and service. We're always looking for ways to improve and your input is invaluable to us. We hope to have the opportunity to serve you better in the future. Best, The Management Team
   

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7. A

   Allison

   San Diego

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 1

   We had to wait 1 1/2 ours for our reservation. It was overcrowded and a completed crap show. What a mess. So disappointed
   

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8. L

   Lauren

   VIP

   San Diego

   3 reviews

   1.0

   3 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   Horrible! Don’t go. Food is overpriced and not great. The management is the worst!!!! Waited over 2 hours for a reservation. Will NEVER go back!
   

   Benihana - Carlsbad, CAResponded 1 day ago

   Thanks for the feedback, Lauren. We're really sorry to hear about your disappointing experience at Benihana - Carlsbad, CA. We pride ourselves on delivering great food and service, and we regret that we missed the mark during your visit. Your comments about the food and waiting times are concerning and not reflective of our usual standards. We assure you that we will take your feedback to heart and strive to improve. We hope you'll give us another chance in the future to show you the quality experience we're known for.
   

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9. D

   Domonique

   San Francisco

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Not well, we had a reservation and had to wait 1 hour with 2 kids 4-6.
   

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10. S

    Scott

    VIP

    San Diego

    16 reviews

    4.0

    16 reviews

    Dined 2 days ago

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 4

    Food was great but wait was too long as we had reservation at 5:30pm and didn’t get sat at a table until 6:15…
    

    Benihana - Carlsbad, CAResponded 1 day ago

    Thanks for the feedback, Scott. We're thrilled to hear that you enjoyed the food at Benihana - Carlsbad, CA. We understand your concern about the wait time and we apologize for any inconvenience caused. We strive to provide the best service to our guests and your feedback helps us improve. We hope to have the opportunity to serve you again and provide a more seamless experience.
    

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