Benihana - Chandler, AZ

Benihana - Chandler, AZ reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. M

   Michelle

   Phoenix8 reviews

   2.0

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 3

   We had a 7:30 reservation. We still hadn't been sat by 7:45 so when we asked they said another 30 minutes. By 8:15 we still had not been sat. We were told that a reservation was really just "getting on the list" and that it was a busy weekend. By 8:30 I asked a manager what the deal was, when I was told that when I checked in I should have been told they were running 30-45 minutes late. We were sat around 8:45 and they did not start cooking until after 9. To wait an hour and a half when you have a reservation is CRAZY. The food was good. Our chef, Diego, was good but not AS fun as other chefs at the tables around us. Otherwise, this was not a good experience and we won't be back.
   

   Is this helpful?

2. C

   Carly

   New York City1 review

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 3

   Got to our reservation on time..but we were told it would be a 40 minute wait despite the reservation. We ended up waiting over an hour. The long wait did not make the experience worth it. Additionally the food was just okay, not great and certainly not worth the wait. We will not be back.
   

   Is this helpful?

3. K

   Kate

   Phoenix1 review

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Didn’t even get into my reservation because they took about an hour post the reservation time. We gave up.
   

   Is this helpful?

4. R

   Robert

   Phoenix10 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a pleasant and fun experience. Sarh was very helpful and the chef entertained the youngsters at out table
   

   Benihana - Chandler, AZResponded 3 days ago

   Thanks for the review, Robert! We're thrilled to hear that you had a pleasant and fun experience at Benihana - Chandler, AZ. It's great to know that our team was able to provide you with excellent service and that our chef was able to engage the youngsters at your table. Your kind words mean a lot to us. We look forward to serving you again soon.
   

   Is this helpful?

5. B

   Brenneva

   Phoenix1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chef Alex was wonderful. The food he prepared was very very good and his humor while cooking was Great Gabby, the Table server did an excellent job taking care of us. I would hope that when I come back that I would again have both Chef Alex & Gabby cooking and serving my table.
   

   Benihana - Chandler, AZResponded 4 days ago

   Thanks for the feedback, Brenneva! We're thrilled to hear that you had a wonderful experience at Benihana - Chandler, AZ. It's great to know that our team's efforts to provide excellent food and service were appreciated. We're glad that you enjoyed the humorous side of our chefs and our service. We look forward to your next visit. Thanks again!
   

   Is this helpful?

6. J

   Julia

   Phoenix1 review

   1.0

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Made a reservation for one week ahead, showed up and they were behind by 1 hour, ended up being almost 1.5 hours until the table was ready (they called us). By then we had found another restaurant and ate there.
   

   Benihana - Chandler, AZResponded 4 days ago

   Hey Julia, We're really sorry to hear about your experience at Benihana - Chandler, AZ. We understand that waiting can be frustrating and we apologize for the inconvenience. It's great to hear that you found another place to enjoy your meal, but we understand that the delay was frustrating. We're always striving to improve our service and your feedback is very important to us. We hope to have the opportunity to serve you again in the future and provide you with the quality experience that we're known for. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. Best, The Management Team
   

   Is this helpful?

7. J

   John

   Chicago2 reviews

   1.0

   Dined 7 days ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   They seated us 90 minutes+ after our reservation time which we then found out was due to them understaffing the chefs. So not only did we have to wait a long time, the meal itself then took forever while we had to wait. If it wasn't for my 7 year olds birthday we would have left long before. Needless to say this is the last time we ever go to any Benihana
   

   Benihana - Chandler, AZResponded 6 days ago

   Thanks for visiting us, John. We're sorry to hear about your experience at Benihana - Chandler, AZ. We understand how frustrating it can be to wait for service and have a meal, especially when you're looking forward to celebrating a special occasion. We apologize for the inconvenience caused and appreciate your patience. We're constantly striving to provide the best experience for our guests and your feedback is valuable to us. We hope you'll reconsider and give us another chance to make it right. Best, The Management Team
   

   Is this helpful?

8. E

   Emily

   Phoenix1 review

   1.0

   Dined on May 11, 2025

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 3

   We had a reservation for 4:45. We were told it was 30-45 mins wait…. Which is ridiculous. But it was 1 hour and 15 mins wait. And they weren’t changing the time they were telling people
   

   Benihana - Chandler, AZResponded 6 days ago

   Hi Emily, We're truly sorry to hear about your experience at Benihana - Chandler, AZ. We understand that waiting can be frustrating and we apologize for the long wait time you experienced despite having a reservation. We strive to provide efficient service and it's clear we fell short during your visit. We appreciate your feedback and will use it to improve our service. Thank you for taking the time to share your experience. We hope you'll give us another chance to serve you better in the future. Best, The Management Team
   

   Is this helpful?

9. J

   Jerry

   Phoenix1 review

   2.0

   Dined on May 11, 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   We went to Benihana’s on Mother’s Day and expected a crowd, but did not expect to wait an hour after our reservation to be seated and then another hour before a chef showed up at our table. The chef was unprepared, didn’t have the food necessary to complete the order, and was very slow in cooking the various items. It was by far the worst dining experience we’ve ever had at this type of restaurant.
   

   Benihana - Chandler, AZResponded 6 days ago

   Hello Jerry, We're truly sorry to hear about your disappointing Mother's Day experience at Benihana - Chandler, AZ. We understand how frustrating it can be to wait, especially when you've made a reservation. We also regret that the food did not meet your expectations. Please know that we take your feedback seriously and will use it to improve our service. We hope you'll give us another chance to make it right. Best, The Management Team
   

   Is this helpful?

10. D

    Daniel

    Phoenix3 reviews

    5.0

    Dined on May 11, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Despite not getting a Teppanyaki table, still had an enjoyable time! Server Ashley was very attentive even with all that was going on. Overall another excellent experience at Benihana!
    

    Benihana - Chandler, AZResponded 6 days ago

    Thanks for the feedback, Daniel! We're thrilled to hear that despite not getting a Teppanyaki table, you still had an enjoyable time at Benihana - Chandler, AZ. It's wonderful to know that our team was attentive and provided excellent service. We're glad you had another excellent experience. We look forward to welcoming you back soon! Best, The Management Team
    

    Is this helpful?