Benihana - Chandler, AZ

Benihana - Chandler, AZ reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. S

   Sydney

   Miami1 review

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Such a great spot for birthdays or any group celebrations or even a date night. We had the best server, Sam, who was super sweet and helpful. We had Izzy as our chef who put on the best show. Had such a great time with the girls. Food, drinks, and vibes were 10000/10! Definitely will come back!
   

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2. T

   Terrance

   Denver4 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a FUN experience! Great for birthday parties of any ages.
   

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3. J

   Joshua VIP

   Phoenix1 review

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Horrible experience all around. Dinner took 3 hours because of lack of staff. Restaurant was dirty and cleanlilness is not a priority anywhere. Service was horrendous probably because they were overwhelmed. Chefs were impersonable, rushed and cut corners. Food quality and portion sizes were a massive disappointment. Not worth the money in any facet. Avoid it and go to your local Asian takeout place for 90% less cost.
   

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4. A

   ALYSSA

   Phoenix28 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We are regulars at this location and come for every birthday, mother’s days, and Father’s Day to celebrate. Our experience last night was one of the best and it’s all thanks to our server and chef last night! Maxine did an amazing job keeping up with our drinks and always coming back to check on us to make sure we were doing okay. Diego was our chef and we was an absolute delight. He made us laugh the entire time, he was so interactive with us and just made our dinner so fun and memorable! Whenever we come back I’ll definitely be asking for both Maxine and Diego again because of the top notch service and the laughs they provided.
   

   Benihana - Chandler, AZResponded 1 day ago

   Thanks for the feedback, Alyssa! We're thrilled to hear that you choose to celebrate your special days with us at Benihana - Chandler, AZ. It's wonderful to know that our team was able to provide the memorable dining experience you've come to expect from us. We're glad you enjoyed the drinks, food, and interaction with our chef. We look forward to making more of your future celebrations memorable. Cheers!
   

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5. J

   Jason

   Unspecified1 review

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 5
   3. Service 5
   4. Ambience 2

   They overbooked and in turn our reservation got pushed back an hour. This also resulted in us being seated in an odd setting where we could not sit with our family. Overall the chef was fantastic and the food was excellent. We were celebrating my wife’s birthday and they did not do anything silly to celebrate it as I had asked in advance either. Overall we will look to do a family bday dinner at another place next time.
   

   Benihana - Chandler, AZResponded 2 days ago

   Thanks for the review, Jason! We're glad to hear that you enjoyed your experience at Benihana - Chandler, AZ. We apologize for the inconvenience caused due to overbooking and the seating arrangement. We always strive to make our guests' celebrations memorable and we're glad we could make your wife's birthday special. We appreciate your feedback and hope to have the chance to serve you and your family next time.
   

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6. R

   Rodney

   Vancouver4 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We went to enjoy Tappenyaki style dinner w our son. We were in town for our sons baseball tournament. We had been to this location a few times before and we will return again.
   

   Benihana - Chandler, AZResponded 2 days ago

   Thanks for the feedback, Rodney! We're thrilled to hear that you and your son enjoyed your Tappenyaki style dinner at Benihana - Chandler, AZ. It's wonderful to know that we're your go-to spot for baseball tournaments and that our food and service met your expectations. We appreciate your support and look forward to welcoming you back soon!
   

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7. S

   Suzan

   Phoenix1 review

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server and chef were excellent and entertaining. The food was delicious and cooked perfectly.
   

   Benihana - Chandler, AZResponded 2 days ago

   Thanks for the review, Suzan! We're thrilled to hear that you had an enjoyable experience at Benihana - Chandler, AZ. It's great to know that our service and food met your expectations. We always strive to provide top-notch experiences, and your feedback is a testament to our efforts. We hope to see you again soon!
   

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8. Z

   Zira VIP

   Phoenix4 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was amazing as always! Great customer service, great food, and simply an incredible experience! Thank you
   

   Benihana - Chandler, AZResponded 3 days ago

   Hey Zira, Wow! We're over the moon to hear such glowing feedback. It's always a pleasure to serve you at Benihana - Chandler, AZ. We're thrilled that you had an amazing experience and that our food lived up to your expectations. Thank you for your kind words and for choosing us again. We can't wait to welcome you back for another incredible experience! Best wishes, The Management Team
   

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9. C

   Christina

   Phoenix1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great time -- Justin was our chef and he was outstanding! He was a chef, magician, comedian, entertainer, skilled with flipping many different things around . . . and in the middle of it all he made sure we got family pictures! Great experience!
   

   Benihana - Chandler, AZResponded 3 days ago

   Thanks for visiting us, Christina! We're thrilled to hear that you had a great time at Benihana - Chandler, AZ. It's wonderful to know that our team was able to provide you with a memorable dining experience, from the chef's skills to the fun and entertaining side of things. We're glad you enjoyed the food and service. We appreciate your kind words and look forward to serving you again soon.
   

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10. D

    Danielle VIP

    Phoenix3 reviews

    2.0

    Dined 5 days ago

    1. Overall 2
    2. Food 1
    3. Service 2
    4. Ambience 2

    We were seated pretty quickly with everyone present at the Teppan table but service was extremely slow & it took a least 30 minutes for the chef to even come over to begin cooking. The food was low quality & pretty tasteless which was very disappointing because the prices are ridiculously high for what you get.
    

    Benihana - Chandler, AZResponded 3 days ago

    Hello Danielle, We're truly sorry to hear about your recent experience at Benihana - Chandler, AZ. We always aim to deliver a great experience, and we regret that we missed the mark this time. Your feedback regarding the speed of service is duly noted and we will ensure it's addressed. We're also sorry to hear that you found our food to be low quality and disappointing. We always strive to provide our guests with quality dishes that meet their expectations. We hope you will give us another chance to turn your experience around. Best Regards, The Management Team
    

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