Benihana - Chandler, AZ

Review summary

1. R

   Rodney

   New York City

   11 reviews

   3.0

   11 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   There was an inordinate wait, both to be seated and once we were seated. There was only one other party at a hibachi table, so we couldn't understand the reason for the wait. Our waiter was back and forward between our table and the other party, so even drinks were delayed. The wait for a cook was even longer. You can do better!
   

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2. d

   davis8952

   Denver

   8 reviews

   2.0

   8 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 3

   large pretty restaurant however way overpriced for low food quality and quantity. Chicken was do dry. Everything was overall too much pepper - hard to eat. Food taste was bland except pepper. No yum yum sauce but instead yellow mustard sauce which wasn't good. overall for the high prices and low food quality amount recast won't be back.
   

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3. S

   Shelbi

   Chicago

   3 reviews

   2.0

   3 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   Our server, Dior, was fantastic! Our hibachi chef was awful. The poor server kept on making excuses as to what was taking him so long (mind you, it was 3:30pm). She even bought us appetizers because of the timing. When he finally came out, he was not friendly. He was very dirty, dirty under his nails, throwing everything on the floor that he did not clean up, gross towel he kept on wiping his knife on, etc…the worst part, there was no show. No fire, no onion train, nothing. For a $54 entree, it should have not been burnt. And extremely over salted. We will not be back.
   

   Benihana - Chandler, AZResponded today

   Hey Shelbi, We're really sorry to hear about your experience at Benihana - Chandler, AZ. It's disappointing to know that the service and food didn't meet your expectations. We take pride in our staff's cleanliness and quality of food, and it sounds like we missed the mark during your visit. We appreciate your feedback and will use it to improve. We hope you'll give us another chance to show you the service and food we're known for. Best, The Management Team
   

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4. A

   Artegennaro

   VIP

   Phoenix

   6 reviews

   2.0

   6 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 5
   4. Ambience 2

   Reservation was at 1:30 we arrived at 1:25 The hostess cero politely, I had to ask her d out my reservation after 20 minutes then another hour wait for our chef to start cooking at our table , they send us the onion soup and the salad but we still waiting 1 hour fro our chef, the waitress and the chef saved the day with great service . But not coming back , it’s just not ok to wait 90 minutes to start .
   

   Benihana - Chandler, AZResponded today

   Hi Artegennaro, We're truly sorry to hear about your recent experience at Benihana - Chandler, AZ. It's clear that we didn't meet your expectations, especially with the wait times and the lack of food service. We always strive to provide our guests with the best service possible, and it's disheartening to hear that we fell short during your visit. We appreciate your patience and understanding, and we're glad to hear that our team was able to make up for it. We hope you'll reconsider and give us another chance to provide you with the dining experience you deserve. Best Regards, The Management Team
   

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5. M

   Madeline

   Phoenix

   3 reviews

   1.0

   3 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   This was by far the worst experience I’ve had dining somewhere in a while. Had a reservation at 8pm and was told during check in they were 30-40 minutes behind. They didn’t bother to call anyone to let them know what to expect? My group was seated at 8:55pm and did not receive drinks until 9:40pm. The chef came out at 10:15pm and chose to cook all steak last making my meal ready at 11:10pm. He did not provide sauces for anyone at the table. My filet mignon was cooked rare but burned on the outside. 0/5 which is disappointing considering this is the location nearest me. No discounts or anything to make up for this terrible experience were offered. Absolutely unacceptable from any restaurant. You can truly get better service at panda express.
   

   Benihana - Chandler, AZResponded 1 day ago

   Thanks for the review, Madeline. We're truly sorry to hear about your recent experience at Benihana - Chandler, AZ. We understand how frustrating it must have been to wait for your table despite your reservation, and the delay in receiving your drinks and the undercooked steak. We also apologize for the inconvenience caused by the chef's cooking style. We strive to provide excellent service and it's clear we fell short during your visit. We appreciate your feedback and will use it to improve our services. We hope you'll give us another chance to make it right in the future.
   

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6. A

   Allyson

   Phoenix

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   This was one of the best Benihana experiences myself and my family have had and that was solely because of the chef! We got chef Alex, or the real shrimp shady, lol! From the moment he got to the table, he was extremely welcoming, really funny, did a lot more throughout the show and did a bunch of his own jokes and tricks outside of the regular ones we’ve normally seen at Benihana. His food was also amazing! All of us at the table had a great time. 
   

   Benihana - Chandler, AZResponded 5 days ago

   Hello Allyson, We're thrilled to hear that you and your family had a great time at Benihana - Chandler, AZ! It's wonderful to know that our chef and the other staff added to your enjoyable experience. We're glad you found our chef welcoming, funny, and did a great job. We're also happy to hear that you enjoyed our food. We appreciate your feedback and will strive to continue providing a top-notch dining experience. We hope to see you and your family again soon! Best, The Management Team
   

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7. K

   Kenda

   Las Vegas

   4 reviews

   1.0

   4 reviews

   Dined on January 6, 2025

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   We went for my daughters 21st birthday - noted so in the reservation- it was mentioned twice more once present and totally dismissed as tables around us had celebrations/ after our over 1 hour sit at a table. Will NOT be doing that again.
   

   Benihana - Chandler, AZResponded 7 days ago

   Thanks for the review, Kenda. We're truly sorry to hear about your experience at Benihana - Chandler, AZ on your daughter's special day. We understand how important time is, especially for such a special occasion, and we regret that we did not meet your expectations. We appreciate your feedback and will certainly use it to improve our service. We hope you'll reconsider and give us another chance to provide a better dining experience. Best regards, The Management Team
   

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8. A

   Ana

   Phoenix

   1 review

   5.0

   1 review

   Dined on January 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food is always delicious it never disappoints.
   

   Benihana - Chandler, AZResponded on January 6, 2025

   Hi Ana, We're thrilled to hear that you enjoyed your dining experience at Benihana - Chandler, AZ! It's wonderful to know that our food consistently meets your expectations. Your kind words mean a lot to us and motivate us to keep delivering great experiences. We look forward to serving you again soon. Best, The Management Team
   

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9. G

   Grace

   Chicago

   2 reviews

   3.0

   2 reviews

   Dined on January 4, 2025

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   Somehow less food than expected, was surprised. Felt understaffed - great staff though!
   

   Benihana - Chandler, AZResponded on January 6, 2025

   Hi Grace, Thank you for taking the time to share your experience at Benihana - Chandler, AZ. We're glad to hear that our staff made a positive impression on you! We're sorry to hear that you found some aspects of your meal to be less than expected. We always aim to provide an exceptional dining experience, and we seem to have missed the mark this time. We appreciate your feedback and will definitely take it into account as we strive to improve our offerings. We hope to see you again soon! Best Regards, The Management Team
   

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10. K

    Kiley

    Orange County

    1 review

    1.0

    1 review

    Dined on January 3, 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Had a reservation at 6:30. When we arrived, they told us that it would be 25 to 30 more minutes as they were running behind. They asked if we wanted to wait in the bar area we got a table in the bar area. No one came over in the one hour that we were sitting there to even take a drink order. After waiting for 30 minutes we checked in in our table still wasn’t ready. We waited for one hour finally got seated when the chef came out. The grill wasn’t even turned on so we had to wait an additional 15 minutes and food wasn’t good. Our chicken was very rubbery and chewy.
    

    Benihana - Chandler, AZResponded 6 days ago

    Kiley, we’re truly sorry to hear about your experience. This isn’t the level of service we strive for, and your feedback will help us improve. We appreciate you taking the time to share, and we hope to provide a better experience in the future. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
    

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