Benihana - Chandler, AZ

Review summary

1. YC

   YolandaC

   Phoenix

   11 reviews

   3.0

   11 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   I tried ordering my food, but the server told me that he didn't see two things that I ordered. He said they were something that got discontinued. However, after I spoke to the manager, he made sure my order was correct.
   

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2. Y

   Yves

   San Francisco

   14 reviews

   vip
   4.0

   14 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Food overall was good, but I would say a bit better quality and not soo much would have been better... First we had to wait and then we were rushed...
   

   Benihana - Chandler, AZResponded 1 day ago

   Thanks for the review, Yves! We're glad to hear that you enjoyed our food at Benihana - Chandler. We apologize for the delay you experienced during your visit. We always strive to provide the best quality food and service, and your feedback helps us improve. We hope to have the opportunity to serve you again soon and provide a more pleasant experience.
   

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3. J

   Jason

   Phoenix

   6 reviews

   vip
   3.0

   6 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Didn’t get seated until 45 minutes after reservation and an hour and 45 minutes after reservations before they started to cook the food.
   

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4. C

   Carolyn

   Phoenix

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Our reservation for two was at 5, we didn’t leave u til after 9pm. We were sat immediately. Our complications were unimaginable, our food was over seasoned and not served as ordered.
   

   Benihana - Chandler, AZResponded 1 day ago

   Hello, Carolyn! We're truly sorry to hear about your recent experience at Benihana - Chandler. It's disappointing to know that we fell short of our service standards, especially given the circumstances. We understand how frustrating it can be to have issues with your reservation, your food, and the overall service. We take all feedback seriously and will use this as an opportunity to improve. We hope to have the opportunity to serve you again in the future and provide a better experience. Best, The Management Team
   

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5. B

   Brent

   Phoenix

   1 review

   5.0

   1 review

   Dined on December 4, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food and service we absolutely loved it!!!
   

   Benihana - Chandler, AZResponded 7 days ago

   Hey Brent! Thanks for visiting us at Benihana - Chandler! We're thrilled to hear that you loved the food and service. It's always our goal to provide an amazing dining experience for our guests. We appreciate your high ratings and look forward to serving you again soon.
   

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6. V

   Vicki

   Phoenix

   6 reviews

   4.0

   6 reviews

   Dined on December 3, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Dominic was a great chef. Very entertaining and the food was prepared very well.
   

   Benihana - Chandler, AZResponded on December 4, 2024

   Dear Vicki, we at Benihana are thrilled you’re happy with our service! We'd love to see you again soon!
   

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7. J

   Juan

   Las Vegas

   1 review

   5.0

   1 review

   Dined on December 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a great service, food was delicious and they were very attentive with us.
   

   Benihana - Chandler, AZResponded on December 4, 2024

   Dear Juan, thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed the excellent food and quick service during your visit. We appreciate your feedback and look forward to welcoming you back soon.
   

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8. OT

   OpenTable Diner

   Phoenix

   1 review

   5.0

   1 review

   Dined on December 2, 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 3

   I loved it Dominik did amazing, and cooked our food great.
   

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   Benihana - Chandler, AZResponded 3 days ago

   Dear Guest! Thanks for visiting us at Benihana - Chandler! We're thrilled to hear that you enjoyed your experience and that our service and food met your expectations. We strive to provide an exceptional dining experience for all our guests and your kind words are a testament to our efforts. We look forward to welcoming you back soon.
   

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9. M

   Michelle

   Phoenix

   15 reviews

   vip
   5.0

   15 reviews

   Dined on December 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious as always! Long was our chef and he did a great job!!
   

   Benihana - Chandler, AZResponded on December 2, 2024

   Dear Michelle, thank you for your feedback and for choosing to dine with us. We're glad to hear you enjoyed your experience. Thank you for taking the time to leave us a review, your opinion is valued greatly and it helps us maintain an excellent standard of service to our guests.
   

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10. D

    Drew

    Detroit

    1 review

    vip
    1.0

    1 review

    Dined on December 1, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Whole thing was a disaster. Seated an hour after our reservation time.
    

    Benihana - Chandler, AZResponded on December 2, 2024

    Dear Drew, We are sorry to hear about your recent experience at our location. It's clear that we fell short in meeting your expectations, and for that, we sincerely apologize. We're always looking for ways to improve our service, and your feedback is invaluable to us. We hope you'll give us another chance to make it right in the future. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
    

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