Benihana - Chandler, AZ

Review summary

1. F

   Faye

   Phoenix

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food! Great service! Perfect place to usher in 2025!
   

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2. E

   Elias

   Los Angeles

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

   We had reservations for 8:45. We Did not get seated until 10:15p. Our chef did not arrive until 11:05pm. Total unacceptable. Not a manager in sight keeping customers patient or updates on delays.
   

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3. B

   Becky

   Phoenix

   6 reviews

   4.0

   6 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   We love going to benihana-but will probably not go again on new years eve. We waited for almost 30min to get seated-even with a reservation. It took way longer than normal to get our food/appetizers & drinks. I understand they had a lot of people there but still. But normally any other time of year we love it!!
   

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4. L

   Lee

   VIP

   Phoenix

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our family comes every year to celebrate New Year's Eve. We had Diego and he was the best teppanyaki chef we have had yet! Most are very good at what they do, but not all have the personality to interact with the table. I appreciate that he took time to conversate with my boys. The preparation of the food was also amazing!
   

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5. A

   ALISON

   Phoenix

   2 reviews

   4.0

   2 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   We love Benihanas. We go to celebrate birthdays. We made a reservation for 7 and when we checked in we were told they were behind 30-45 minutes. Who don’t you have a system to notify customers of this? It was a little irritating to have to wait. The service and fix was fantastic as always
   

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6. M

   Mike

   Palm Springs

   23 reviews

   4.0

   23 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Food has always been great. Had to wait 30 mins past reservation time. Not an inexpensive evening. But good food and good time by all. Never leave there hungry.
   

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7. M

   Marg

   VIP

   Phoenix

   33 reviews

   3.0

   33 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 2

   The restaurant was very dirty! Open bucket with dirty water/rag on a shelf along with sauces and clean dishes. Door falling off hinges on cabinet. The floor was covered with food from prior guests. This was at the beginning of dinner time (5PM). The grill had leftover food/stains from prior guests. The health department should definitely do a full inspection of the Chandler, AZ Benihana asap!
   

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8. N

   Nancy

   Phoenix

   12 reviews

   5.0

   12 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was a great experience and everything went smoothly. The meal was great and so was the chef and server.
   

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9. A

   Andrew

   Phoenix

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our service was great here, both our waiter and our chef were super funny and gave us an amazing experience! The food was super delicious as well!
   

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10. H

    Heather

    Phoenix

    3 reviews

    1.0

    3 reviews

    Dined 4 days ago

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 3

    Review: Avoid This Benihana Location—Terrible Experience I can’t believe I’m writing this, but our experience at this Benihana was beyond disappointing. A big group of family and friends came together, excited for a fun dinner, but it turned into a disaster from start to finish. First off, we had a reservation and still had to wait 30 minutes to be seated—despite calling ahead. My grandpa, who has difficulty standing for long periods, was clearly struggling, but the staff didn’t seem to care or offer any accommodations. When we finally got seated, we waited two hours for someone to start making our food. Yes, two hours. Our server messed up all the orders, completely missed one meal, and we had to wait another 10 minutes just to get that fixed. To make matters worse, the table behind us (who had been there for only 15–20 minutes) was served before us. That was the final straw, and we spoke to the manager. She promised to “take care of us,” but all we got was a measly 20% off the bill—after waiting nearly three hours! Then, the food arrived, and it was awful. The chef skipped the butter, so the rice was dry and flavorless. He didn’t bother with the fun show that Benihana is famous for—no fire, no entertainment, nothing. He just dumped salt onto everything, making it nearly inedible. It was clear the manager had forced him over, and he phoned it in with zero effort. We ended up eating because we were starving after the long wait, but the experience was embarrassing for me, as I had made the reservation. I expected better from Benihana, but this location failed on every level. I wouldn’t recommend this place to anyone—save yourself the time, money, and frustration.
    

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