Benihana - Cherry Hill, NJ

Benihana - Cherry Hill, NJ reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. T

   Tiffany

   Philadelphia County3 reviews

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   It was a birthday celebration and it was ok. I had a large party and was given misinformation, they need to update their staff on policies regarding seating, it seemed dark on the inside and the decor looks like it hasn’t been touch in years!! But chef Dan (I think was his name) was entertaining and cool. It was nice to see other families celebrating events!
   

   Benihana - Cherry Hill, NJResponded 2 days ago

   Hey Tiffany, Thanks for choosing Benihana - Cherry Hill, NJ for your birthday celebration. We're sorry to hear about the confusion regarding seating and ambiance. We always aim to provide a comfortable environment for our guests and your feedback helps us improve. We're glad you enjoyed the chef's entertainment and we hope you had a nice time with your family. We hope to serve you again soon. Best, The Management Team
   

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2. T

   Tom

   Philadelphia County5 reviews

   5.0

   Dined on May 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and service is always great. Just a little pricey.
   

   Benihana - Cherry Hill, NJResponded 2 days ago

   Thanks for the review, Tom! We're thrilled to hear that you enjoyed our food and service at Benihana - Cherry Hill, NJ. We understand your concerns about the pricing. We aim to provide the best quality ingredients and exceptional service, and we believe we do that for our guests. We appreciate your feedback and look forward to serving you again soon.
   

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3. T

   Terrence

   New York City1 review

   1.0

   Dined on May 11, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Waited for an hour and a half to get seated for my 2pm appointments. Never got served and left and went somewhere
   

   Benihana - Cherry Hill, NJResponded on May 14, 2025

   Hey Terrence, we're really sorry to hear about your experience at Benihana - Cherry Hill, NJ. It's clear that we didn't meet your expectations and for that, we sincerely apologize. We understand how frustrating it can be to wait for a while and not get what you've booked, especially when it's a special occasion. We're taking your feedback seriously and we're working on improving our service times to avoid such delays. We hope you'll give us another chance to serve you better in the future. Best regards, The Management Team
   

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4. A

   Ashley

   Philadelphia County1 review

   1.0

   Dined on May 3, 2025

   1. Overall 1
   2. Food 4
   3. Service 4
   4. Ambience 1

   Restaurant was very dirty. The food and service was overall pretty good though. Our chef was great
   

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5. M

   Martin

   New York City4 reviews

   2.0

   Dined on May 3, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   I do not know how this place is still in business. They are drastically understaffed, and the staff they have seem completely miserable to be there. When we could not get an acknowledgment let alone a smile out of the hostess, looked around and saw exactly two Asian employees and the tired old decor we should have walked out. Sadly, it was my mother’s 84th birthday and she doesn’t get around great so we stayed. We were seated a half hour later than our reservation, and then didn’t see a waiter for another half hour. He took so long just taking our orders that I sent my husband to the bar to get us drinks. Our hibachi “chef” is an ex waiter who obviously had no idea what he was doing. Everything was cooked one item at a time. We were all eating onions because they were the only food we had in the first hour and a half of being there. There was no “show” or interactions of any kind. Just stay away!!!!
   

   Benihana - Cherry Hill, NJResponded on May 4, 2025

   Dear Martin Thank you for taking the time to share your experience. We’re sincerely sorry to hear that your visit fell so far below expectations, especially on such a special occasion. Your feedback regarding delays, service quality, and the hibachi experience is deeply concerning and will be addressed with our team immediately. This is not the level of hospitality we aim to provide. We understand your frustration and regret that we disappointed you and your family. If you’re open to it, we’d appreciate the opportunity to speak with you directly and make this right.
   

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6. R

   Ronne

   Philadelphia County3 reviews

   5.0

   Dined on April 30, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very good experience. We enjoyed the an early quiet dinner . Chief Rob was really good. He use to be one of our favorite servers so it was so good seeing him as a cook. He took his time, food was neatly cooked and well seasoned. He hit all the checks as far as the spatula flip, the heart shaped rice, the onion volcano just to name a few. We will definitely be back to request him again.
   

   Benihana - Cherry Hill, NJResponded on May 2, 2025

   Thanks for the feedback, Ronne! We're thrilled to hear that you had a great experience with us at Benihana - Cherry Hill, NJ. It's wonderful to know that our team's efforts to provide well-cooked food, well-hit checks, and attentive service met your expectations. We're delighted that you enjoyed your early dinner with us and that our Chief Rob made your visit memorable. We look forward to welcoming you back for another memorable dining experience.
   

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7. C

   Corinne

   Philadelphia County1 review

   4.0

   Dined on April 24, 2025

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 2

   My reservation was for 7:15pm we weren’t seated until 7:30 then the host said to give out cook 5 min to get his self together it took that man 30 mins to come out. We just sat there patiently waiting. He finically comes out at 8pm. Food was good but having to wait that long was ridiculous. We came out for my son’s 18th Birthday. I could understand if the building was busy but at the time only 3 tables we busy the rest of the building was empty. Even the Chef it was a slow day.
   

   Benihana - Cherry Hill, NJResponded on April 26, 2025

   Thanks for the feedback, Corinne. We're glad to hear that you enjoyed the food at Benihana - Cherry Hill, NJ. However, we're sorry to hear about your wait time and the inconvenience it caused. We understand how frustrating it can be to wait, especially when you have a special occasion like your son's 18th Birthday. We assure you that we're taking your feedback seriously and will work on improving our service. We hope to have the opportunity to serve you again in the future.
   

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8. A

   Alicia

   New York City6 reviews

   3.0

   Dined on April 20, 2025

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   We tried the Easter brunch for the first time and loved the food prepared by Chef Dallas – it was perfectly seasoned and a real standout. We'd happily come back just for her cooking. Unfortunately, other aspects need work. The floor near our table was dirty with leftover food (even large steak pieces!), suggesting a need for better cleaning between seatings. More importantly, the service was extremely slow and poorly paced. After two hours, my husband and I had finished and left, while others at our table were still waiting for their main courses like steak and chicken. This slow delivery really impacted the enjoyment of the meal. Hopefully, the service speed and cleanliness can be improved to match the quality of Chef Dallas's excellent food.
   

   Benihana - Cherry Hill, NJResponded on April 22, 2025

   Hi Alicia, Thank you for your feedback. We're thrilled you enjoyed our Easter brunch and the culinary expertise of our chef. We're sorry for the cleanliness and service issues you encountered. We'll address these with our team to ensure a better dining experience in the future. We hope to welcome you back soon. Best, Benihana - Cherry Hill, NJ Management Team
   

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9. J

   Jabriyah

   Philadelphia County1 review

   1.0

   Dined on April 15, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   the service was horrible…i was there for a hour before the chef came out!!!
   

   Benihana - Cherry Hill, NJResponded on April 16, 2025

   Hey Jabriyah, We're really sorry to hear about your recent experience at Benihana - Cherry Hill, NJ. It's quite disappointing to know that you didn't receive the high-quality service we strive to provide our guests. We strive to ensure that our guests feel attended to and satisfied, and it's clear we missed the mark during your visit. We appreciate you bringing this to our attention and we're taking it very seriously. We hope you'll give us another chance to serve you better in the future. Best Regards, The Management Team
   

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10. J

    Janet

    Philadelphia County4 reviews

    3.0

    Dined on April 14, 2025

    1. Overall 3
    2. Food 5
    3. Service 2
    4. Ambience 3

    Our chef was great, but the waiting times were awful. We were in there for 3 hours! That’s crazy !
    

    Benihana - Cherry Hill, NJResponded on April 16, 2025

    Thanks for the feedback, Janet! We're thrilled to hear that you enjoyed your chef experience at Benihana - Cherry Hill, NJ. However, we're sorry to hear about the waiting times you experienced. We understand how frustrating that can be and we're sorry for any inconvenience caused. We're working on improving our service timings to provide a more seamless dining experience. We appreciate your patience and hope to serve you again soon. Best regards, Benihana - Cherry Hill, NJ Management Team
    

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