Benihana - Cherry Hill, NJ

Review summary

1. T

   Taquira

   Philadelphia1 review

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   My reservation was for 7pm, we didn’t get seated until About 7:25, they didn’t have enough chefs to accommodate all of the tables, so by 8:30 we were still waiting for a chef to come out & began cooking. On top of that, there were 2 tables that sat down before us that still needed to be served, so who knows how long we would’ve actually waited! My toddler became very irritated after waiting over an hour & a half to eat, so we decided to leave. Terrible experience & waste of time.
   

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2. M

   Mary

   Philadelphia10 reviews

   4.0

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Service was a bit slow but our chef was excellent and the food delicious!
   

   Benihana - Cherry Hill, NJResponded today

   Hey Mary, We're thrilled to hear that you enjoyed your experience at Benihana - Cherry Hill, NJ! It's great to know that our chef made a positive impression on you and that you found our food to be delicious. We always aim to provide excellent service and it's great to hear that we hit the mark during your visit. We appreciate your feedback and look forward to serving you again soon. Best regards, The Management Team
   

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3. B

   Brian

   Philadelphia1 review

   2.0

   Dined on March 16, 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   The service was not good. I had a 7:30 reservation the cook didn’t come until 8:45. When he finally came who ever was before him didn’t clean grill so he had to clean grill which cost more time before he could cook. The floor was dirty as well wasn’t cleaned after last use a lot of crumbs on floor. Once cook got going the food was good. Server was good as well.
   

   Benihana - Cherry Hill, NJResponded 5 days ago

   Thanks for the feedback, Brian. We're sorry to hear about your experience with the service at Benihana - Cherry Hill, NJ. It's unfortunate that your visit was not up to our usual standards. We understand how frustrating it can be to wait for service, especially when you have a reservation. We also appreciate your kind words about our food and server. We're always striving to provide a better dining experience for our guests. We hope to have the opportunity to serve you again in the future and provide a better experience.
   

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4. OT

   OpenTable Diner

   Philadelphia4 reviews

   5.0

   Dined on March 16, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   I had a very experience the Chef Kareem was very good and he was a funny guy food was amazing
   

   Benihana - Cherry Hill, NJResponded on March 17, 2025

   Dear Guest, Thank you for sharing your wonderful experience! We’re thrilled to hear that Chef Kareem made your visit special with his great cooking and humor. It’s fantastic that you enjoyed the food—he truly puts his heart into every dish! We’ll be sure to pass along your kind words to him. Your feedback means a lot, and we can’t wait to welcome you back for another amazing meal and good times!
   

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5. OT

   OpenTable Diner

   Philadelphia1 review

   2.0

   Dined on March 8, 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Our waitress was friendly, but did not give us as much information as the waitress at the next table. Our chef, Leo, seemed disinterested and did not put on the type of show you expect at Benihana. Jeff, the chef at the next table, was awesome and included my children when he saw how excited they were. Our green tea was disgusting and had a layer of oil on top.
   

   Benihana - Cherry Hill, NJResponded on March 10, 2025

   Dear Guest! Thank you for sharing your experience at Benihana - Cherry Hill, NJ. We're glad to hear that you enjoyed our chef's service and that your children had a fun time. We apologize for the waitress's service not meeting your expectations. We strive to provide all our guests with the same level of service, and your feedback helps us improve. We're sorry to hear about your experience with our green tea. We always strive to provide the best quality, and your comments will help us to improve. We hope to have the opportunity to serve you again and provide you with a better experience. Best regards, The Management Team
   

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6. OT

   OpenTable Diner

   Philadelphia2 reviews

   5.0

   Dined on March 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had no issues when I went. I sat at the bar area. My food was delicious and the service was amazing as well.
   

   Benihana - Cherry Hill, NJResponded on March 18, 2025

   Dear Guest, We're so glad to hear you had a great experience! The bar area can be a great spot to enjoy a meal with delicious food and excellent service. We appreciate your feedback and hope to see you again soon! 😊🍽️
   

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7. L

   Lisa

   Philadelphia6 reviews

   5.0

   Dined on March 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I can see this location has improved on their quality and the cleanliness of the restaurant. I have been there in the past and the food was mediocre but this experience was the best by far.
   

   Benihana - Cherry Hill, NJResponded on March 6, 2025

   Thanks for the feedback, Lisa! We're thrilled to hear that you enjoyed your experience at Benihana - Cherry Hill, NJ. We take pride in our cleanliness and food quality, and we're glad to hear that we met your expectations on this occasion. We appreciate your high ratings and look forward to serving you again soon. Best regards, The Management Team
   

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8. E

   Emmilya

   Philadelphia12 reviews

   1.0

   Dined on March 2, 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   I tried this location after deciding to never visit Plymouth Meeting again and honestly, the experiences were identical. We had reservations for 7:15 but were not sat at our table until 8PM. Even after being sat, we waited another 15 minutes to be greeted by our server. Once he took our orders, our drinks were brought back in a timely manner but the overall service wasn’t the best. The hibachi cook that prepared our food was very inexperienced and lacked personality. When we chose the teppan communal style seating, it was for the experience and interactions. I could have booked a table in the lounge if I just wanted my food served to me with no personality and interactions. The food was prepared poorly and was very salty. I also do not understand how a children’s meal hibachi steak and chicken is the same exact portion for the adult meals. What is the $20 difference for? A soup or salad?? Overall, I was very upset with this dining and have decided that I would not return to any Benihana locations again.
   

   Benihana - Cherry Hill, NJResponded on March 3, 2025

   Thanks for the review, Emmilya. We're truly sorry to hear about your disappointing experience at our Plymouth Meeting location. We understand your frustration with the wait time and service. We strive to provide excellent service and meals, and it's clear we fell short during your visit. We also acknowledge your feedback about the hibachi cook and the portion sizes. We will take these comments into consideration and work to improve. We hope you'll reconsider and give us another chance to provide you with the dining experience you deserve. Best, Benihana - Cherry Hill, NJ Management Team
   

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9. M

   Mary Anne

   Atlantic City3 reviews

   5.0

   Dined on February 28, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 3

   Chef Malik was excellent and put on a good show. The waitress was very aware and made sure we had what we needed
   

   Benihana - Cherry Hill, NJResponded on March 2, 2025

   Hey Mary Anne, Thanks for taking the time to leave us this valuable feedback. We're thrilled to hear that you enjoyed your experience at Benihana - Cherry Hill, NJ and found our chef's show to be excellent. It's always our goal to provide our guests with a memorable dining experience. We're also glad to know that our staff made sure you were taken care of. We appreciate your feedback on our food and value and we'll certainly take it into consideration as we continually strive to improve. Looking forward to serving you again soon!
   

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10. A

    Allison

    Philadelphia3 reviews

    1.0

    Dined on February 22, 2025

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 1

    We were seated 20 minutes late despite arriving early, hostess was not friendly. Told the server we have a gluten allergy, she didn’t communicate one of the dishes wasn’t GF, instead it just never came. NA drinks took 20 minutes, alcoholic drinks took another 15. Table mates left during first course because the service was so bad. Manager asked if I wanted another lemonade, I said yes, before he brought it, server asked if I wanted on, I told her the manager already asked me. Serve brought the drink, manager brought another, asked why I already had one, then manager scolded us for ordering from someone else and literally threw straws at us on the table and said “hope this is good.” Chef complained the whole time about being understaffed and how “nobody wants to work anymore”. He didn’t do any of the usual “tricks” which is part of the experience and why we chose this location to celebrate a birthday. He showed me sunflower oil and said “is this good enough?” For my gluten allergy. It was uncomfortable. He also made an error in the food which he later graciously corrected, Because server entered order wrong (I saw the ticket). I had to order ice water 3 times to receive it. Then, when the busser was clearing entrees as we were waiting for to go boxes, he took our (full!!) drinks without asking and stacked dirty plates from another guest on the food we were waiting to wrap up. The vibes were incredibly hostile all around, from each staff member. Thankfully our table mates were kind and able to laugh at the terrible experience.
    

    Benihana - Cherry Hill, NJResponded on February 24, 2025

    Thanks for visiting us, Allison. We're truly sorry to hear about your experience at Benihana - Cherry Hill, NJ. It's clear that we didn't meet your expectations, especially with regards to the service and the mix-up with your food order. We understand how this could have affected your special occasion. We sincerely apologize for the inconvenience caused. We're taking your feedback to heart and will address these issues internally to ensure a better experience for our guests in the future. We hope to have the opportunity to serve you again and provide a better experience. Best, Benihana - Cherry Hill, NJ Management Team
    

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