Benihana - Cincinnati, OH

Benihana - Cincinnati, OH reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. S

   Sandy

   Cincinnati3 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service and food were very good. Waitress attentive and chef was a lot of fun. Whole experience was worth the hour drive.
   

   Benihana - Cincinnati, OHResponded 3 days ago

   Thanks for the feedback, Sandy! We're thrilled to hear that you enjoyed your experience at Benihana - Cincinnati, OH. It's wonderful to know that our service and food met your expectations. We're also glad that you found our chef to be a fun and attentive one. We strive to create memorable experiences for our guests, and your feedback lets us know we're on the right track. We appreciate your kind words and look forward to serving you again soon. Best, The Management Team
   

   Is this helpful?

2. B

   Beth

   Unspecified1 review

   3.0

   Dined on April 25, 2025

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 2

   Too loud. It was not enjoyable with family because you couldn't hear each other. We had 10 people squeezed into one side of the table. We had little space and the environment wasn't promoting conversation...too loud
   

   Benihana - Cincinnati, OHResponded 4 days ago

   Thanks for the review, Beth. We're sorry to hear that you found the noise level to be too high during your visit to Benihana - Cincinnati, OH. We understand how important it is to have a comfortable dining environment and we'll certainly take your feedback into account as we continually strive to improve our guests' experiences. We're glad to hear that you enjoyed our food and service. We hope to welcome you and your family back for a more comfortable dining experience.
   

   Is this helpful?

3. S

   Sharon

   Cincinnati11 reviews

   1.0

   Dined on April 13, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   The restaurant feels old & tired. Bathrooms were a mess & service was very slow.
   

   Benihana - Cincinnati, OHResponded on April 25, 2025

   Thanks for the feedback, Sharon. We're sorry to hear that your experience at Benihana - Cincinnati, OH didn't meet your expectations. We take your comments about our facilities seriously and will work on improving them. We're also sorry to hear about the slow service you encountered. We strive to provide our guests with a comfortable and enjoyable dining experience, and we regret that we fell short in your case. We appreciate your honesty and will use your comments to make us better. We hope you'll give us another chance to impress you in the future. Best regards, Benihana - Cincinnati, OH Management Team
   

   Is this helpful?

4. S

   Scott

   Cincinnati14 reviews

   5.0

   Dined on April 13, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I updated my review for this location because it had made a complete turn around from what it was. We walked in and the restaurant looked and smelled clean. Past visits it was not well maintained. Im not sure if they have new management, or whatever the change was it definitely had a positive impact for us. This was the second visit within the past two months of very positive feedback. Service and food were excellent. Also we were in and out much faster which is a plus. All around enjoyed our visit and we will be visiting more often because of the positive changes.
   

   Benihana - Cincinnati, OHResponded on April 14, 2025

   Thanks for the feedback, Scott! We're thrilled to hear that your recent visits to Benihana - Cincinnati, OH have been positively impacted by our efforts to improve. We're glad to hear that our service and food met your expectations and that you were impressed with our faster dining experience. We're committed to maintaining these positive changes and we look forward to welcoming you back for more enjoyable visits in the future!
   

   Is this helpful?

5. R

   Rina

   Alabama1 review

   1.0

   Dined on April 12, 2025

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 1

   Way too much garlic. Incredible amounts. Everything tasted like it. Also way too many onions.
   

   Benihana - Cincinnati, OHResponded on April 14, 2025

   Thanks for the feedback, Rina. We're sorry to hear that our garlic and onions didn't meet your taste expectations. We strive to provide delicious food, and your comments help us improve. We're glad to hear that our service was satisfactory, but we acknowledge that we fell short on this occasion. We appreciate your honest review and hope to serve you better in the future.
   

   Is this helpful?

6. S

   Stan

   New Orleans1 review

   3.0

   Dined on April 11, 2025

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 3

   Worst chef on staff and very slow. Easy to compare while all the other tables are getting service in comparison.
   

   Benihana - Cincinnati, OHResponded on April 20, 2025

   Thanks for the feedback, Stan. We're truly sorry to hear that you had a less than satisfactory experience dining with us at Benihana - Cincinnati, OH. We pride ourselves on the quality of our food and service, and we regret that we didn't meet your expectations on this occasion. We appreciate your honesty and will definitely take your comments into consideration as we continuously strive to improve our guest experience. We hope you'll give us another chance to impress you in the future. Best regards, Benihana - Cincinnati, OH Management Team
   

   Is this helpful?

7. M

   Michael VIP

   Cincinnati6 reviews

   5.0

   Dined on April 6, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our chef, Robert, was awesome!! Been to a lot of Japanese steakhouses in my life and he definitely is one of the best. Worked hard to not only entertain but to make our food taste virtually perfect....... This place has become our go to spot here.
   

   Benihana - Cincinnati, OHResponded on April 8, 2025

   Thanks for the review, Michael! We're thrilled to hear that you had an awesome experience at Benihana - Cincinnati, OH. It's wonderful to know that our chef's efforts to make your food taste virtually perfect made your dining experience memorable. We strive to provide excellent service and it's great to know that we were able to do that for you. We look forward to welcoming you back to our go-to spot.
   

   Is this helpful?

8. T

   Tewana

   Atlanta1 review

   3.0

   Dined on April 6, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   The cook was very rude and didn’t want to cook what the people was asking for at the table. The yum yum sauce was not good at all. It took to long to get seated and for the cook to come to the table, I feel if you have a reservation you shouldn’t have to wait to be seated or to have the cook come to the table.
   

   Benihana - Cincinnati, OHResponded on April 8, 2025

   Hi Tewana, We're truly sorry to hear about your recent experience at Benihana - Cincinnati, OH. We strive to provide excellent service and delicious food to all our guests, and it seems we fell short during your visit. We apologize for the delay in seating and the interaction with our cook. We also regret to hear that you didn't enjoy the yum yum sauce. Your feedback is valuable and we will certainly address these issues with our team. We hope you'll give us another chance to show you the quality dining experience we're known for. Best Regards, The Management Team
   

   Is this helpful?

9. C

   Curtis

   Cincinnati2 reviews

   5.0

   Dined on March 29, 2025

   1. Overall 5
   2. Food 3
   3. Service 1
   4. Ambience 2

   Down a chef who didn’t come to work. Still Reservations
   

   Benihana - Cincinnati, OHResponded on March 31, 2025

   Thanks for the feedback, Curtis. We're sorry to hear about your experience with your reservation. At Benihana - Cincinnati, OH, we strive to provide excellent service to all our guests and it seems we fell short this time. We appreciate your patience and understanding. We're always looking for ways to improve and your feedback is invaluable in that process. We hope to have the opportunity to serve you again in the future. Best regards, The Management Team
   

   Is this helpful?

10. K

    Kurt

    Cincinnati1 review

    2.0

    Dined on March 29, 2025

    1. Overall 2
    2. Food 4
    3. Service 2
    4. Ambience 3

    We were seated an hour after our reservation time. The food was good, but we were served last and waited a long time to get our drink orders. This will be our last visit to this establishment.
    

    Benihana - Cincinnati, OHResponded on March 31, 2025

    Hello Kurt, Thank you for taking the time to share your experience at Benihana - Cincinnati, OH. We're glad to hear that you enjoyed the food, but we're sorry to hear about the delay in service and the seating issue. We strive to provide our guests with a seamless dining experience and we regret that we fell short during your visit. Your feedback is invaluable and will help us improve. We hope you'll reconsider and give us another chance to serve you better in the future. Best regards, The Management Team
    

    Is this helpful?