Benihana - Cleveland, OH

Benihana - Cleveland, OH reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. L

   Linda

   Cleveland4 reviews

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   We enjoyed our Power lunch today specifically because the food was very good. Some background on why I didn’t score it better is because I made a reservation the day before and advised them it was for the new advertise power lunch, which is supposed to be a quick 45 minute in and out process. My reservation was for 1230 and we seated within just a minute or two at a table that already had four people. The server came to take our order and I said I was a Power lunch as was my companion. She looked a little confused and went and got the hostess and told her we were Power Lunch. Apparently she was not aware of that even though I stated that in my reservation. It was at this point that she asked us to get up from the table and go back out into the hostess waiting area. Apparently, because some of the food in a Power lunch comes out from the back kitchen & is not prepared at the grill, we were to be seated at a different table. To make a long story short, we waited for 15 minutes plus in the hostess area. I inquired what the holdup was and was told they only had two chefs who were busy at other grills. After the second time and a 35+ minute wait we were seated at a new table only to have another 10 minute wait. No one else was seated with us and finally a server came out to take our order. I understand that some of our food was being cooked in the back as is normal with soup and salad, but on the Power lunch, they prepare fried rice in the back & bring it to you. When chef was done at our original table where we were seated, she came over to cook our protein & vegetables - by this time the people at our original table were done eating. What I don’t understand is why we had to be removed from that table when they simply could’ve brought us our salad/soup and rice from the back kitchen.Though we were not in a rush I have to say this being described as a Power lunch in 45 minutes or less did not happen for us. It was disappointing to wait 45 minutes to be seated -served.
   

   Benihana - Cleveland, OHResponded 5 days ago

   Thanks for visiting us, Linda. We're glad you enjoyed the food at our Benihana - Cleveland, OH restaurant. We apologize for the confusion and the delays you experienced. We understand how frustrating that can be and we're sorry for any inconvenience. We're continually working on improving our operations and your experience will help us. We appreciate your understanding and patience.
   

   Is this helpful?

2. A

   Angela

   Cleveland1 review

   1.0

   Dined on May 11, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   We were truly disappointed and felt as if our money was very much wasted with our Mother’s day Experience. We arrived and sat at the table and didn’t get addressed by our server, Selema for 10/15 minutes. She then came toke our drink orders, and then came back 10 minutes later with our drinks & to take our order. She toke our orders & we didn’t get realized by our chef for 20/30 minutes. He came and said they forgot to tell him about our table. The portions were HORRIBLE compared to typical Hibachi and compared to the pricing. He was missing things on our order like our noodles and rice and it toke 10/15 minutes for someone from the back to even bring them to make it. Our drinks didn’t get filled to we were done eating after needing water already for a while. She never asked if everything was good etc nor came to check on us. Our meal came with ice cream as well, she never asked us all if we wanted it etc. Overall we will never be returning nor recommending to anyone. Our server herself was not trained well nor cared.
   

   Benihana - Cleveland, OHResponded 6 days ago

   Hello Angela, We're deeply sorry to hear about your disappointing Mother's Day experience at Benihana - Cleveland, OH. It's clear we didn't meet your expectations, and for that, we sincerely apologize. We strive to provide excellent service and delicious meals, and it's clear we fell short during your visit. Your feedback about the service and food is crucial for us to improve, and we appreciate you bringing this to our attention. We hope you'll consider giving us another chance to provide a better dining experience. Best regards, Benihana - Cleveland, OH Management Team
   

   Is this helpful?

3. G

   Greg VIP

   Cleveland26 reviews

   4.0

   Dined on May 7, 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Wait staff was understaffed so drinks and the check took a long time to happen. Hibachi chef was very fun.
   

   Is this helpful?

4. L

   Linda

   Cleveland4 reviews

   3.0

   Dined on May 1, 2025

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   Food and service very good but overall not worth the prices. Other hibachi restaurants are a better value overall and just as good. We did have a $30 birthday coupon but that doesn’t make it worth the prices they charge. Portions smaller and not as many vegetables served. Noodles are extra here whereas other Hibachi restaurants include them with meal. No mushrooms served. Non alcoholic beverages priced too high. Everything tasted good, chef was friendly, server very nice. Biggest negative is their pricing and quantity of food.
   

   Benihana - Cleveland, OHResponded on May 3, 2025

   Thanks for visiting us, Linda. We're glad to hear that you enjoyed the food and service at Benihana - Cleveland, OH. However, we're sorry to hear that our pricing and portion sizes didn't meet your expectations. We aim to provide a value for our prices, and we'll certainly take your feedback into account. We're glad to know that our chef and server were friendly, but we're sorry that you found our staff not as attentive as you'd like. We appreciate your feedback and hope to have the opportunity to serve you again.
   

   Is this helpful?

5. R

   Ryan

   Cleveland22 reviews

   5.0

   Dined on April 30, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   E and Shanice were great! Service was great. One of the best experiences I’ve had at that location.
   

   Benihana - Cleveland, OHResponded on May 2, 2025

   Thanks for the feedback, Ryan! We're thrilled to hear that you and your wife had a great experience dining with us at Benihana - Cleveland, OH. It's wonderful to know that you found our service and food to be top-notch. We strive to provide our guests with the best dining experience possible, and your kind words are a testament to our efforts. We look forward to welcoming you back for another memorable dining experience soon!
   

   Is this helpful?

6. K

   Kadir

   Unspecified1 review

   5.0

   Dined on April 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   excellent service and extraordinarily delicious food
   

   Benihana - Cleveland, OHResponded on April 30, 2025

   Thanks for visiting us, Kadir! We're thrilled to hear that you enjoyed our service and the extraordinary flavors of our food at Benihana - Cleveland, OH. Your kind words truly mean a lot to us. We strive to provide an exceptional dining experience and your feedback affirms the hard work we put in every day. We look forward to serving you again soon!
   

   Is this helpful?

7. D

   Donna

   Cleveland23 reviews

   5.0

   Dined on April 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Ron was our acrobatic chef - great food and great entertainment. His helper was excellent at getting our sides and beverages full.
   

   Benihana - Cleveland, OHResponded on April 22, 2025

   Thanks for the feedback, Donna! We're thrilled to hear that you had an enjoyable experience with our acrobatic chef and our entertainment. It's great to know that you enjoyed your sides and beverages. We strive to provide a memorable dining experience for our guests at Benihana - Cleveland, OH. Your kind words mean a lot to us. We look forward to serving you again soon!
   

   Is this helpful?

8. J

   Juan

   Cleveland1 review

   4.0

   Dined on April 20, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   The best part was the service by the young men who serve us. They were exceptional people! Would recommend this restaurant for families.
   

   Benihana - Cleveland, OHResponded on April 21, 2025

   Thanks for the feedback, Juan! We're thrilled to hear that you enjoyed the service and found it to be exceptional at Benihana - Cleveland, OH. We always strive to provide a memorable dining experience for our guests, and your comments are greatly appreciated. We look forward to welcoming you and your family back soon! Best regards, Benihana - Cleveland, OH Management Team
   

   Is this helpful?

9. S

   Sharon

   Cleveland2 reviews

   4.0

   Dined on April 20, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   My friend and I have no family in town, so we love to go to Benihana for lunch on holidays. The food and service are always very good.
   

   Benihana - Cleveland, OHResponded on April 22, 2025

   Hello Sharon, Thank you for choosing Benihana - Cleveland, OH for your lunch holiday. We're delighted to know that you and your friend always enjoy our food and service. We're thrilled that you appreciate our efforts to provide the best for our guests. We look forward to welcoming you back for another wonderful experience. Best regards, The Management Team
   

   Is this helpful?

10. G

    Grace

    Cleveland3 reviews

    5.0

    Dined on April 19, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The General manager made sure everything with smoothly
    

    Benihana - Cleveland, OHResponded on April 21, 2025

    Thanks for the review, Grace! We're thrilled to hear that you enjoyed your experience at Benihana - Cleveland, OH. It's wonderful to know that our team made your dining experience smooth and enjoyable. We're sorry to hear that our service didn't quite hit the mark. We always aim for perfection, and your feedback helps us improve. We hope to see you again soon.
    

    Is this helpful?