Benihana - Columbus, OH

Benihana - Columbus, OH reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. W

   William VIP

   Columbus2 reviews

   2.0

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   Portion size has become much smaller and the price is higher for what you get. Slow chef and server wasn't good. Overall not very Japanese for a Japanese Steakhouse, showmanship of chef was not up to Benihana standards.
   

   Benihana - Columbus, OHResponded 2 days ago

   Thanks for visiting us, William. We're sorry to hear that your recent visit to Benihana - Columbus, OH didn't meet your expectations. We understand that you found our portion sizes smaller and the pricing higher, and that our showmanship didn't meet your standards. We're always striving to improve and your feedback is invaluable to us. We hope you'll give us another chance to impress you in the future.
   

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2. F

   Frank

   Columbus14 reviews

   1.0

   Dined 7 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   The food was delicious and the chef Josh was excellent. The complaint was a 7:30 reservation waiting an hour to be seated and waiting an hou and 15 minutes to have the chef arrive. No explanation at the beginning to explain the situation No discount on the meal or no apology from a manager which was disappointing. I'm going to skip this establishment as a choice for dinner.
   

   Benihana - Columbus, OHResponded 5 days ago

   Hello Frank, We're truly sorry to hear about your experience at Benihana - Columbus, OH. We understand how frustrating waiting can be and we apologize for the long wait you experienced. We strive to provide efficient service and we regret that we fell short in your case. We appreciate your feedback and we'll certainly look into this matter to improve our service. We hope you'll give us another chance in the future to provide the quality experience you deserve. Best, The Management Team
   

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3. K

   Keisha

   Unspecified1 review

   4.0

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Extremely long wait even with reservation. Got seated 45 minutes after reservation. We waited about another 40-45 minutes for chef to arrive. The waiter provided 2 free appetizers be sure of the delay with chef. Chef was great. Very funny, energetic, and food was cook to perfection
   

   Benihana - Columbus, OHResponded 4 days ago

   Thanks for the feedback, Keisha! We're glad to hear that you enjoyed your experience at Benihana - Columbus, OH. We understand that waiting can be frustrating, especially when you've made a reservation. We apologize for the delay and appreciate your patience. It's great to hear that our chef's performance and sense of humor added to your positive experience. We're committed to providing the best service possible and your feedback helps us improve. We hope to serve you again soon!
   

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4. K

   Kelly

   Los Angeles3 reviews

   5.0

   Dined on April 6, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was by far the best experience I’ve ever had at a Benihana. Why? Because of Chef Chul. WOW! He was extremely talented and put on a show. Benihana needs to give him a raise. He’s definitely under valued and it’s rare these days to have someone like him on your team. We will definitely be back just to see him!
   

   Benihana - Columbus, OHResponded on April 8, 2025

   Thanks for the review, Kelly! We're thrilled to hear that you had the best experience at Benihana - Columbus, OH. It's wonderful to know that our team's performance left a lasting impression on you. We're always looking to reward our dedicated staff, and your words have given us encouragement. We're excited to welcome you back for another show from our talented Chef Chul. See you soon!
   

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5. m

   michael VIP

   Chicago4 reviews

   2.0

   Dined on March 29, 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   This was the worst experience, if I could give 0 stars - I would. My reservation was for 7, I wasn’t seated until 8:30 and didn’t eat until almost 9:15. The host wasn’t forthright, the waiter was rude. I’ve been going to Benihana for over a decade and my experience was so bad I may never return. I’d leave a dozen bad reviews if I could. My martini wasn’t shaken well either
   

   Benihana - Columbus, OHResponded on March 31, 2025

   Thanks for the feedback, Michael. We're truly sorry to hear about your recent experience at Benihana - Columbus, OH. It's unfortunate that your visit didn't meet your expectations, especially since you have been a loyal customer. We understand your frustration regarding the delay in seating and the service you received. We also regret the mix-up with your drink order. We take your comments seriously and will use them to improve our service. We hope to have the opportunity to serve you again and provide a better experience.
   

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6. I

   Incise

   Unspecified1 review

   1.0

   Dined on March 25, 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   Food not really good and to expensive .not recommended at all
   

   Benihana - Columbus, OHResponded on March 27, 2025

   Thanks for visiting us, Incise. We're sorry to hear that you didn't enjoy your meal at Benihana - Columbus, OH. We strive to provide our guests with top-notch food and value, and we're disappointed to know that we didn't meet those expectations during your visit. We appreciate your feedback and will use it to improve our offerings and overall experience. We hope you'll give us another chance to make it right in the future. Best regards, The Management Team
   

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7. R

   Rodney

   Orlando5 reviews

   4.0

   Dined on March 25, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   It was a great experience with great food but would’ve liked a little more rice!!
   

   Benihana - Columbus, OHResponded on April 7, 2025

   Thanks for visiting us, Rodney! We're thrilled to hear that you enjoyed your experience at Benihana - Columbus, OH. It's great to know that our food met your expectations. We appreciate your feedback on the rice portion, and we'll take it into consideration. We look forward to serving you again soon!
   

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8. C

   Cheri

   Columbus14 reviews

   4.0

   Dined on March 24, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   We had to wait almost an hour to be seated due to being short staffed. The host apologized and kept us updated. The manager, Kelsey, came out and personally apologized and offered us complimentary appetizers and drinks while we waited. This level of customer service is exceptional and was very much appreciated. Dinner was great as always.
   

   Benihana - Columbus, OHResponded on March 26, 2025

   Hi Cheri, Thank you for taking the time to share your experience at Benihana - Columbus, OH. We're thrilled to hear that you enjoyed your dinner and found our team's service exceptional. We apologize for the wait you experienced due to our staffing situation and we're glad that you felt acknowledged and appreciated. We're always striving to provide the best experience for our guests and your feedback is invaluable. We hope to welcome you back soon. Best, The Management Team
   

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9. OT

   OpenTable Diner

   Columbus1 review

   1.0

   Dined on March 22, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Reservation for 7:30 pm waiting more After waiting for more than 45 minutes, we were finally given a table, and even then, at almost 10:30, we decided to leave. That’s when they told us the chef was almost ready. The wait was just too long.
   

   Benihana - Columbus, OHResponded on March 24, 2025

   Dear Guest! We're truly sorry to hear about your experience at Benihana - Columbus, OH. It's always our goal to provide a smooth and enjoyable dining experience, and we're sorry that we fell short during your visit. We understand how frustrating it can be to wait, especially when you're looking forward to a meal. We appreciate your patience and understanding, and we hope you'll give us another chance to provide you with the quality service you expect from us. Best, The Management Team
   

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10. OT

    OpenTable Diner

    San Francisco1 review

    1.0

    Dined on March 22, 2025

    1. Overall 1
    2. Food 5
    3. Service 1
    4. Ambience 1

    Had a 6:45 reservation and got our food at 9:20. I don’t usually write reviews but man that was some experience. We stuck it out, food was great but that was one horrible service experience
    

    Benihana - Columbus, OHResponded on March 24, 2025

    Dear Guest! We're truly sorry to hear about your experience at Benihana - Columbus, OH. It's always our goal to provide excellent service and it seems we missed the mark during your visit. We appreciate your patience and understanding, and we're glad to hear that you enjoyed our food. We take your feedback seriously and will use it to improve our service. We hope you'll give us another chance to make it right. Thank you for your feedback.
    

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