Benihana - Columbus, OH

Benihana - Columbus, OH reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. M

   Molly

   Columbus3 reviews

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Seated in a fair amount of time and then sat for over 30 minutes before we saw a person to take our drink orders. It was all very slow and mismanaged. Chef was decent and did a good job of entertaining. Food was so so.
   

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2. A

   Angie

   Columbus1 review

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   Our chef was WONDERFUL but our waitress was not quite the same level. We waited quite awhile for drink refills and finally had to ask a manager for them. Then she brought our checks and wanted us cashed out while we were still eating our main course. We have never had such service at this location. Nit a very good experience!
   

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3. S

   Suzanne

   Columbus5 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chef was very good & food was delicious. Service was a bit slow & server wasn’t as attentive as expected-several people had to ask for refills, didn’t clear the table as needed. Don’t recall seeing an upcharge of $6 each for fried rice on the menu so this was frustrating.
   

   Benihana - Columbus, OHResponded 2 days ago

   Thanks for the review, Suzanne! We're thrilled to hear that you enjoyed our delicious food and chef at Benihana - Columbus, OH. We're sorry to hear that there were some issues with service during your visit. We always strive to provide the best service and it's clear we missed the mark this time. We appreciate your feedback and will work on improving these areas. We hope to see you again soon and provide a better experience!
   

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4. P

   Patti VIP

   Columbus7 reviews

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   The Polaris location was extremely short staffed on Saturday evening when we dined. Wait time were long, Check out machines not working and took 3 hours for dinner. Dishes were not removed timely and drinks were slow to get from the bar to the table. Everyone was doing the best they could under these circumstances but you really need more staffing. I won't be back for a long time due to many things like staffing, check out procedures, mixing our order up with another table, etc.
   

   Benihana - Columbus, OHResponded 4 days ago

   Thanks for visiting us, Patti. We're truly sorry to hear about your recent experience at our Benihana - Columbus, OH location. It's clear that we fell short in providing the level of service we strive for, especially during such a busy period. We understand how frustrating it can be to wait for your order, and we apologize for the inconvenience. We're also sorry to hear about the issues with the check-out procedures and the mix-up with your order. We appreciate your feedback and will definitely take it into consideration as we strive to improve our service. We hope you'll reconsider and give us another chance to serve you better in the future. - The Management Team at Benihana - Columbus, OH
   

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5. S

   Susan VIP

   Columbus3 reviews

   1.0

   Dined on April 25, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   Huge waste of money! Food was too salty. Barely any shrimp. Service was horrible!
   

   Benihana - Columbus, OHResponded 2 days ago

   Thanks for visiting us, Susan. We're truly sorry to hear about your disappointing experience at Benihana - Columbus, OH. We strive to provide our guests with the best food and service, and it's clear we fell short during your visit. We take your feedback about the saltiness of our food and the quality of service seriously, and we will discuss this with our team. We hope you'll give us another chance to impress you in the future.
   

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6. T

   Tamika

   Columbus1 review

   5.0

   Dined on April 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   Husband asked for no butter and had to wait until it was time to go for his food
   

   Benihana - Columbus, OHResponded 7 days ago

   Thanks for the feedback, Tamika. We're glad to hear that you and your husband enjoyed your dining experience at Benihana - Columbus, OH. We understand that the request for no butter may have caused some inconvenience. We sincerely apologize for the delay and appreciate your patience. Your feedback is valuable to us as we strive to improve our service. We hope to welcome you back soon for a better experience.
   

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7. J

   James

   Orange County1 review

   1.0

   Dined on April 19, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We had an awful experience. The service was terrible, we sat down at 7:30 and did not have a chef come out to our table until 9:15. We had dirty plates in front of us that we had to get switched out, and to top it all off 2 of us found hair in our food while we were eating. This is a terribly managed restaurant and we are deeply disappointed with our experience. Paying top dollar to go out to dinner for bottom shelf service, don’t come here.
   

   Benihana - Columbus, OHResponded on April 21, 2025

   Hi James, We're truly sorry to hear about your recent experience at Benihana - Columbus, OH. It's clear that we fell short of our usual standards, especially when it comes to service and cleanliness. We understand how frustrating it can be to not receive the attention you deserve, especially when you've been looking forward to a nice meal. We appreciate your feedback and will use it to improve. We hope to have the opportunity to serve you again and provide a better experience. Best regards, The Management Team
   

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8. D

   Darshini

   Columbus1 review

   1.0

   Dined on April 18, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Very horrible service. I already had a poor experience at the Cleveland location but attempted to give the Columbus location a try and service was the same. I won’t be back.
   

   Benihana - Columbus, OHResponded 2 days ago

   Hello Darshini, We're truly sorry to hear about your recent experience at Benihana - Columbus, OH. We pride ourselves on our service and it's disheartening to hear that we fell short during your visit. We understand that you had a poor experience at our Cleveland location and we're sorry for any inconvenience this may have caused. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance in the future to provide you with the quality service you've come to expect from us. Best regards, The Management Team
   

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9. W

   William VIP

   Columbus2 reviews

   2.0

   Dined on April 15, 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   Portion size has become much smaller and the price is higher for what you get. Slow chef and server wasn't good. Overall not very Japanese for a Japanese Steakhouse, showmanship of chef was not up to Benihana standards.
   

   Benihana - Columbus, OHResponded on April 17, 2025

   Thanks for visiting us, William. We're sorry to hear that your recent visit to Benihana - Columbus, OH didn't meet your expectations. We understand that you found our portion sizes smaller and the pricing higher, and that our showmanship didn't meet your standards. We're always striving to improve and your feedback is invaluable to us. We hope you'll give us another chance to impress you in the future.
   

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10. F

    Frank

    Columbus14 reviews

    1.0

    Dined on April 12, 2025

    1. Overall 1
    2. Food 4
    3. Service 1
    4. Ambience 1

    The food was delicious and the chef Josh was excellent. The complaint was a 7:30 reservation waiting an hour to be seated and waiting an hou and 15 minutes to have the chef arrive. No explanation at the beginning to explain the situation No discount on the meal or no apology from a manager which was disappointing. I'm going to skip this establishment as a choice for dinner.
    

    Benihana - Columbus, OHResponded on April 14, 2025

    Hello Frank, We're truly sorry to hear about your experience at Benihana - Columbus, OH. We understand how frustrating waiting can be and we apologize for the long wait you experienced. We strive to provide efficient service and we regret that we fell short in your case. We appreciate your feedback and we'll certainly look into this matter to improve our service. We hope you'll give us another chance in the future to provide the quality experience you deserve. Best, The Management Team
    

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