Benihana - Columbus, OH

Benihana - Columbus, OH reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. J

   Jennifer VIP

   Columbus13 reviews

   1.0

   Dined on May 11, 2025

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 1

   Originally had 6:30 reservation, this was changed to 6:45 by the restaurant without any notification to us. Went there and did not get seated until after 7:45. People were there waiting at least an hour. We would have went to another restaurant if it wasn’t Mother’s Day and most restaurants were full. I overheard a table telling the chef that the restaurant employee told them open table has over booked the restaurant and open table does not allow Benihana to stop the reservations from coming in, this I know for a fact is a lie. Why lie to your customers? Just apologize because it’s obvious the business overbooked. After hearing from the people at our table, this is apparently the norm to have reservations and have customers wait at Benihana. We haven’t been there in year or so, but within the year the place has became so dirty and my shoes stuck to the floor. Food wasn’t as great! The steak had so many tendons. We did not get done with dinner until close to 10pm!
   

   Benihana - Columbus, OHResponded 6 days ago

   Thanks for visiting us, Jennifer. We're truly sorry to hear about your experience at Benihana - Columbus, OH. We understand how frustrating it must have been to wait for your table, especially on a special occasion like Mother's Day. We also apologize for the cleanliness issues you encountered. We're usually known for our great food and we regret that we missed the mark during your visit. We appreciate your feedback and will address these issues with our team. We hope you'll give us another chance to show you the true Benihana experience. Best, Benihana - Columbus, OH Management Team
   

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2. Y

   Yoshi

   Columbus1 review

   1.0

   Dined on May 11, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   our appointment was 6PM. But actually we started eating was 8PM. They obviously over booked. This should not happen. They made our check messed up. I hope they can credit back to my credit card as soon as possible.
   

   Benihana - Columbus, OHResponded 7 days ago

   Hi Yoshi, We're truly sorry for the inconvenience you experienced during your visit to Benihana - Columbus, OH. It's disappointing to hear that our reservation timing did not match up with your scheduled time. We understand your frustration and we're working on improving our reservation system to avoid such issues in the future. We appreciate your patience and understanding. We hope you'll give us another chance to provide you with the quality service you expect from us. Best, The Management Team
   

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3. J

   Joshua

   Philadelphia13 reviews

   2.0

   Dined on May 11, 2025

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 2

   Had reservations was confirmed through open table twice then confirmed from Benihana once. We show up on time to be told well this location doesnt take reservations. Only to find out from our waiter later that they overbooked and this statement is not true. Our reservations were at 4:45 they didnt start making food until 6:45, this was for mothers day im very frustrated.
   

   Benihana - Columbus, OHResponded 7 days ago

   Hi Joshua, We're truly sorry to hear about your recent experience at Benihana - Columbus, OH. We understand how frustrating it can be to have a reservation and not be able to use it, and we apologize for any confusion regarding our booking policy. We also regret to hear about the delay in service you experienced. We strive to provide our guests with a timely and enjoyable dining experience, and we're sorry that we fell short in this instance. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to make things right. Best regards, The Management Team
   

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4. C

   Caleb

   Columbus2 reviews

   1.0

   Dined on May 11, 2025

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 4

   We made a reservation for 3pm Mother’s Day. When we checked in at the restaurant they said they were an hour behind. We followed up 30 mins later and said they were still an hour behind. We had to change plans and I finally got a text saying my table was ready at 4:50. What’s the point of making a reservation?
   

   Benihana - Columbus, OHResponded 6 days ago

   Thanks for the review, Caleb! We're really sorry for the delay on Mother's Day and the confusion about your reservation. We understand how frustrating that can be and we apologize for any inconvenience caused. We're glad you enjoyed the food, though! We appreciate your feedback and will use it to improve our service. We hope to serve you again soon.
   

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5. R

   Raymond

   Columbus1 review

   2.0

   Dined on May 11, 2025

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 3

   Had reservation to same location last year on Mother’s day and family was running 5 min late and was told we had ten minutes of our reservation would not be honored. This year, pushed time back 15 minutes to be sure, but wasn’t seated for 30 minutes AFTER reserved time and waited an additional 30 minutes just to get our drinks, another 20 until we actually had our chef arrive. Chef was great, food was good, but nearly 90 minutes after our reserved time before we got to eat.
   

   Benihana - Columbus, OHResponded 5 days ago

   Thanks for the feedback, Raymond. We're sorry to hear about your Mother's Day experience. We understand how frustrating it can be to wait, especially when you have a reservation. We apologize for the delay and the inconvenience it caused you and your family. We're glad to hear that you enjoyed the food and our chef. We're committed to improving our service and your experience. We hope to serve you better in the future.
   

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6. T

   Tammie VIP

   Cleveland2 reviews

   2.0

   Dined on May 11, 2025

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 3

   We had a 1:15 PM reservation we were not seated until 2:20 PM and our food did not start getting cooked until after 3:15 PM. The restaurant needs to do better with the reservation maintenance, waiting over two hours to eat when having a reservation is just not acceptable with all of the restaurant options that customers have to choose from.
   

   Benihana - Columbus, OHResponded 7 days ago

   Thanks for visiting us, Tammie. We're really sorry to hear about your experience at Benihana - Columbus, OH. We understand that waiting that long can be frustrating and we apologize for the inconvenience caused. We always strive to provide excellent service and it's clear we missed the mark during your visit. We appreciate your feedback and will definitely take it into account as we work on improving our reservation management and food preparation timings. We hope to have the opportunity to serve you again in the future. Best regards, Benihana - Columbus, OH Management Team
   

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7. T

   Timothy

   Cincinnati3 reviews

   1.0

   Dined on May 11, 2025

   1. Overall 1
   2. Food 5
   3. Service 5
   4. Ambience 1

   Eat before you go because they do not do well handling reservations. First off, the chef and server were giving it their all to recover from some horrible management. Both clearly being stretched thin by the amount of customers. My 1 star rating is for the management team that allowed overbooking. Reservation for 1 PM. Not seated until 2 PM. So busy and understaffed that we didn't get drinks until 2:30. No starters (salads/soups) until 3. Chef didn't get to the table until 3:30. Food for group finally plated by 4. Absolutely no reason beyond greed that an established restaurant like Benihana can't coordinate reservations better than this. Might stop in for lunch on a day they aren't busy. Will never rely on them for a reservation again.
   

   Benihana - Columbus, OHResponded 5 days ago

   Hi Timothy, we're really sorry to hear about your experience at Benihana - Columbus, OH. We take your feedback seriously and we'll work on improving our reservation system. We're glad to hear that you enjoyed the food, but we understand that the service didn't meet your expectations. We always aim to provide a comfortable and enjoyable dining experience for our guests, and we regret that we fell short this time. We hope you'll consider giving us another chance to provide you with the service you deserve. Best regards, The Management Team
   

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8. E

   Ed

   Columbus1 review

   5.0

   Dined on May 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always have a great expirience at Benihana. One disappointment this time was they missed calling our name loud enough for us to hear and we were seated late. However, they were very apologetic and eventually were seated at a table by ourselves and had a great lunch.
   

   Benihana - Columbus, OHResponded 7 days ago

   Hello Ed, Thank you for your review and for always choosing Benihana - Columbus, OH for your dining experience. We're sorry for the delay in seating you and for the oversight on your name. We're glad that you had a great lunch despite this. We strive for excellence in all aspects of our service and we'll make sure to improve in this area. We look forward to serving you again soon. Best, Benihana - Columbus, OH Management Team
   

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9. S

   Shana

   Columbus1 review

   2.0

   Dined on May 10, 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 1

   Subpar experience, slow service and minimal chef engagement. This visit was way below standard.
   

   Benihana - Columbus, OHResponded 5 days ago

   Hey Shana, We're really sorry to hear that your experience at Benihana - Columbus, OH didn't meet your expectations. We always aim to provide our guests with a great experience, and it's clear that we fell short this time. We're glad to hear that you found the food to your liking, but we're disappointed that the service was not up to par. We'll definitely take your feedback into account as we strive to improve. We hope you'll give us another chance to provide you with the experience you deserve. Best regards, The Management Team
   

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10. S

    Steven VIP

    New York City3 reviews

    5.0

    Dined on May 9, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Fantastic experience! Friendly staff that was very attentive from the moment we walked in. A great lunch!
    

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