Benihana - Columbus, OH

Review summary

1. J

   Jacque

   Columbus

   5 reviews

   5.0

   5 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was phenomenal. We never had to ask for refills, and he cleared used dishes and glasses immediately. We could not have asked for anything more. Our chef was also great. We had a few teenage girls celebrating a 16th birthday and he went out of his way to make them feel celebrated. Also, the hostess was very organized and extremely kind. There was a group of 25 that she was trying to get taken care of and she never appeared flustered or annoyed. She made sure that everyone was seated as quickly as possible and updated the situation for everyone. I have been to Benihana many times, but I have to say that this time was by far the best!
   

   Is this helpful?

2. M

   Matt

   Columbus

   8 reviews

   3.0

   8 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 3

   We arrived for our reservation and were seated but then waited 2 hours for our chef to cook our food. A portion of our table just walked out before the cook arrived. After that it was good- experience and food
   

   Is this helpful?

3. T

   Trevor

   Phoenix

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   This was our first time to this restaurant for my wife's bday and it was easily the worst experience ever. Started with a reservation that we made for 2pm on a Saturday. Showed up for the reservation than waited another hour before they could seat us. We were seated and the staff was very slow. Waited another 30mins before they collected food orders. We promptly paid for our drinks and walked out. This place lack some serious organization and leadership. It seemed like the staff didn't know what they were doing, it seemed as if no one was in charge. I have never walked out because of bad service but this place is not well run.
   

   Is this helpful?

4. T

   Terran

   E. Tennessee

   1 review

   1.0

   1 review

   Dined on January 12, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Was seated at bar area. My server was to busy talking to her boyfriend that came in and never came back to check in on us. Food came out salty and overcooked. Wasn’t informed of the 39 dollar special, so missed out on that. Overall would not recommend. They also was running 45 minutes behind schedule, so we opted to sit at the bar. Was a terrible experience and was celebrating our anniversary. Was also seated right next to the take where they were preparing takeout. Was very crowded and loud. There is way better places to eat in Columbus.
   

   Benihana - Columbus, OHResponded 5 days ago

   Hello Terran, We're truly sorry for your experience at Benihana - Columbus, OH. We apologize for the service, food, and timing issues you experienced. We regret that we were not able to meet your expectations, especially on such a special occasion. Your feedback is invaluable to us and will be used to improve our service. We hope you give us another chance to make it right. Best, The Management Team
   

   Is this helpful?

5. A

   Austin

   Columbus

   1 review

   2.0

   1 review

   Dined on January 11, 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   We arrived 10 minutes late but I did not expect to wait over and hour for my reservation. Even when we did get seated it took the server 20 minutes to come back with drinks. Worst experience at a hibachi without a doubt.
   

   Benihana - Columbus, OHResponded 7 days ago

   Thanks for visiting us, Austin. We're sorry to hear about your experience at Benihana - Columbus, OH. We understand how frustrating it can be to wait, especially when you've made a reservation. We apologize for the delay and the lack of service you received. Your feedback is invaluable and we'll work on improving our service time. We hope to have the opportunity to serve you better in the future. The Management Team
   

   Is this helpful?

6. T

   Tamara

   Columbus

   1 review

   2.0

   1 review

   Dined on January 11, 2025

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 1

   We go to Benihana every year for my husband’s birthday and this year we decided it would be our last. We had a reservation for 6:30 pm but we didn't get seated until 7:30pm. To the surprise of our chef, our grill wasn’t turned on so we had to wait another 15 minutes to get started. We ordered edamame, which didn’t come with soy sauce. Our sushi didn’t come until after the after the chef started. Our companions at the table had to ask for their wings to show up.  When I booked the reservation, I mentioned that it was my husband‘s birthday, but that was a second thought to the server.  Overall you can tell that most of the occupants of Benihana were irritated by the service, including my family. I would like to shout out Jeremy because he was nice and his food tasted great. 
   

   Benihana - Columbus, OHResponded 7 days ago

   Thanks for the feedback, Tamara. We're sorry to hear about your recent experience at Benihana - Columbus, OH. We apologize for the delay and the missing items you mentioned. We're glad to hear that you enjoyed the taste of our food and found Jeremy's service satisfactory. We understand that the service was not up to par and we will address this with our team to ensure a better experience for you and your family in the future. We hope you'll give us another chance to make your next visit a better one. Best, The Management Team
   

   Is this helpful?

7. R

   Rebecca

   Columbus

   1 review

   1.0

   1 review

   Dined on January 11, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Our reservation was for 5:30, We sat at the table for over an our before they even started cooking anything. We had tickets to see a show at 7:30 so we asked to change our order to a carry out order. The waitress was rude, the manager didn’t handle the situation well and kept telling us our food was being boxed up. 30 minutes later I see our food sitting on the line so I boxed up our food and left. Nobody seemed to care about providing decent customer service. I will never go back!!
   

   Benihana - Columbus, OHResponded 7 days ago

   Hey Rebecca, We're truly sorry to hear about your disappointing experience at Benihana - Columbus, OH. We strive to provide excellent service and it's clear we fell short during your visit. The behavior you described is not representative of our usual standards and we sincerely apologize. We're taking your feedback seriously and will address this issue with our team to ensure it doesn't happen again. We hope you'll give us another chance to provide the exceptional dining experience we're known for. Best regards, The Management Team
   

   Is this helpful?

8. M

   Melinda

   Columbus

   1 review

   2.0

   1 review

   Dined on January 11, 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   The server was terrible we waited for a whole hour and a half before we even got a cook. Once the cook did come the cook was great but the server once again was terrible!
   

   Benihana - Columbus, OHResponded 7 days ago

   Hey Melinda, We're really sorry to hear about your experience at Benihana - Columbus, OH. We always aim to deliver a great experience, and we're disappointed to hear that we didn't meet your expectations this time. We understand how frustrating it can be to wait, especially when you're looking for service. We're glad to hear that you found our cook great, but we're sorry for the service you received. Your feedback is invaluable to us and we'll certainly use it to improve. We hope you'll give us another chance to show you the level of service we're really committed to providing. Best regards, The Management Team
   

   Is this helpful?

9. T

   Tyler

   Columbus

   1 review

   5.0

   1 review

   Dined on January 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had the best chef ever. I believe his name is Choy. He was funny, lots of fun and our food was absolutely amazing!!! He even chopped up my 80 year old grandfathers food in smaller pieces for him to chew easier. Literally almost made the whole table cry. We celebrated my mother’s birthday and it was memorable. Our whole table felt like family. Beautiful amazing experience. Thank you so much Chef Choy!!!!
   

   Benihana - Columbus, OHResponded on January 10, 2025

   Thanks for visiting us, Tyler! We're thrilled to hear that you had an amazing experience at Benihana - Columbus, OH. It's great to know that our chef made your visit memorable with his humor and amazing food. We're also glad that you felt like family with us. We truly appreciate your kind words and high ratings. We look forward to welcoming you and your family back for more memorable celebrations in the future.
   

   Is this helpful?

10. S

    Samantha

    Columbus

    1 review

    5.0

    1 review

    Dined on January 5, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    I had a great time yesterday and the food was delicious
    

    Benihana - Columbus, OHResponded on January 7, 2025

    Thanks for visiting us, Samantha! We're thrilled to hear that you had a great time yesterday and enjoyed our food at Benihana - Columbus, OH. It's always our pleasure to serve you and we're glad we could make your dining experience memorable. We look forward to your next visit.
    

    Is this helpful?