Benihana - Columbus, OH

Review summary

1. D

   Darrion

   Columbus

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   We have a reservation in which they were running behind, didn’t get seated until and hour after. After being seated for almost another hour a server came over and asked if had been helped. The chef was entertaining but the other service was terrible.
   

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2. C

   Chris

   Columbus

   4 reviews

   3.0

   4 reviews

   Dined today

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   We were there on Christmas Eve so… super busy, incredibly hard working staff. Even though we had reservations, we were seated approximately 45 minutes after reservation time, and took probably 10-15 minutes before being waited on at table. Food was as expected but pricey.
   

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3. A

   Amanda

   VIP

   Columbus

   13 reviews

   3.0

   13 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 2

   It was Christmas Eve so super busy, naturally. They were about 20-30 minutes behind on reservations and seemed a bit understaffed- long wait for drinks, chef, etc. All of that is understandable and the chef was great and food tasty. My low rating was ambiance. 9 people were shoved at a small table likely only meant for 7 people, in a cramped corner: we were a party of 3, there was a couple, and a party of 4 very tightly squeezed with barely room for our plates. It was awkward being in such tight quarters with strangers. I also feel the value didn’t match those of competitors. Portions were much smaller and price higher. We didn’t have any leftovers which is rare for hibachi. Overall, grateful for the friendly staff working hard on Christmas Eve but we will dine at HOJ or Tanuki in the future.
   

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4. T

   Tanya

   Columbus

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Probably not the spot to be at on Christmas Eve. Loud and very very busy! Kinda stressful. Good food and fun chefs
   

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5. H

   Hilary

   VIP

   Indiana

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We were seated 40 mins. after our reservation time. It then took the waitress a half an hour to come to our table. Once our order was taken, it was another half to get drinks, another half our to get sold/soup and another half hour to get a chef. I know they were busy...but maybe next time don't over book your reservations. It was annoying and not fun and the food was not good.
   

   Benihana - Columbus, OHResponded today

   Thanks for the review, Hilary. We're truly sorry to hear about your experience at Benihana - Columbus. We understand how frustrating it can be to wait, especially when you have a reservation. We apologize for the delay and the inconvenience it caused you. We also regret to hear that our food did not meet your expectations. We assure you that we take your feedback seriously and will use this as an opportunity to improve. We hope to have the chance to serve you again and provide a better experience. - The Management Team
   

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6. E

   Elizabeth

   Columbus

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   It was weird that the cook repeatedly told our table that he isn’t being paid by the company due to changes is how checks are issued. It was incredibly loud and the price is not worth the poor experience and ok food.
   

   Benihana - Columbus, OHResponded 1 day ago

   Dear Beth, thank you for your review. We’re so sorry that your experience did not match your expectations, but we appreciate you bringing this matter to our attention. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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7. S

   Stacey

   Columbus

   8 reviews

   3.0

   8 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   Service was good. Food was incredibly salty- our cook went overboard on salt, then butter and then soy sauce. Unfortunately it was so awful that I could not finish my dish because it was horrible.
   

   Benihana - Columbus, OHResponded 3 days ago

   Hi Stacey, Thank you for taking the time to share your feedback. We're glad to hear that you found our service satisfactory, but we're sorry to hear that our food didn't meet your expectations. Your comments about the food's saltyness and the excessive use of seasonings have been noted. We strive to provide flavorful dishes that fully satisfy our guests, and we regret that we fell short in this instance. We appreciate your honesty and will take your comments into consideration as we continuously work to improve our food offerings. We hope you'll give us another chance to impress you in the future. Best regards, Benihana - Columbus, OH Management Team
   

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8. S

   Shonda

   Columbus

   4 reviews

   5.0

   4 reviews

   Dined on December 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I requested Jeremy as our chef and was exceptionally pleased with the food and service. He put on quite the show and, as usual was very cognizant of any allergies at the table. The food was superb!! This is our favorite place to dine out. I would highly recommend Benihana and Jeremy in particular for any occasion.
   

   Benihana - Columbus, OHResponded on December 15, 2024

   Hello, Shonda! Thank you for your wonderful review and high ratings! We're thrilled to hear that you enjoyed your dining experience with us, particularly the food and service. It's always our pleasure to accommodate our guests' dietary needs and preferences. We're delighted that you consider Benihana - Columbus your favorite place to dine out. Your recommendation means a lot to us and we look forward to serving you again soon. Best Regards, The Management Team
   

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9. K

   Kelli

   VIP

   Columbus

   34 reviews

   5.0

   34 reviews

   Dined on December 7, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   The food is very expensive. We spent $182 on 2 people and it was not worth it. The chef was entertaining however for that amount I would go to fine dining. The drink, Benihana Punch was very good. The food was good but small portions.
   

   Benihana - Columbus, OHResponded on December 9, 2024

   Hi Kelli! Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed our Benihana Punch! However, we're sorry to hear that you found our food to be expensive and did not value the experience as much as you would have liked. We strive to provide delicious food and a memorable dining experience, and it seems we fell short this time. We appreciate your comments and will certainly take them into consideration as we continually strive to improve our services. We hope to have the opportunity to serve you again in the future and provide a better experience. Best regards, The Management Team at Benihana - Columbus
   

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10. S

    Shannon

    Columbus

    6 reviews

    3.0

    6 reviews

    Dined on December 6, 2024

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 3

    Choy the chef was great! However, we weren’t seated until 20 minutes after our reservation time and we ordered an item to go when we placed our orders and it wasn’t placed by the server until after we finished eating causing additional wait time at the end of the evening.
    

    Benihana - Columbus, OHResponded on December 9, 2024

    Hello, Shannon! Thank you for your feedback and for choosing to dine with us at Benihana - Columbus. We're thrilled to hear that you enjoyed the choy chef! However, we're sorry to hear about the wait time you experienced during your visit. We understand how frustrating that can be and we're working on improving our seating and service times to ensure a more seamless dining experience for our guests. We appreciate your patience and hope to have the opportunity to serve you again soon. Best, The Management Team
    

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