Benihana - Concord, CA

Review summary

1. P

   Pearl

   San Francisco5 reviews

   4.0

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Jorge the chef was fantastic. He made sure we have what we need and did a great show.
   

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2. OT

   OpenTable Diner

   Tahoe1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   My family and I had a great time. The server was attentive. The chef put on a great show while cooking some amazing food! Loved sitting in a back room with only 2 tables where a door could be shut to lessen a lot of noise from other tables.
   

   Benihana - Concord, CAResponded 1 day ago

   Dear Guest! Thanks for visiting us at Benihana - Concord, CA! We're thrilled to hear that you and your family had a great time and that our chef's show impressed you. We're also glad you appreciated our attention to detail and enjoyed the quiet back room. Your feedback is greatly appreciated and we look forward to welcoming you back soon. Best, The Management Team
   

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3. OT

   OpenTable Diner VIP

   San Francisco1 review

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   6pm reservation not seated until 6:30. Seated 9 at a table set for 8. Waited 15 minutes for them to come take drink order. Then after they took food orders they served the soup and salad courses at the same time usually served as 2 separate courses. After that we had a 50 minute wait for the chef to come to the table. The chef forgot to bring the rice and 2 entrees to cook. Then they were out of the ice cream desert.
   

   Benihana - Concord, CAResponded 1 day ago

   Dear Guest! Thanks for the review. We're sorry to hear about your recent experience at Benihana - Concord, CA. We understand your frustration regarding the wait times and the confusion with the courses. We apologize for the oversight with the rice and entrees, and we're sorry for the mix-up with the ice cream. We strive to provide excellent service and it's clear we fell short this time. We appreciate your feedback and will use it to improve our service.
   

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4. S

   Shajuanna

   San Francisco2 reviews

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 5

   So I feel like this needs to be explained. I wanted to do the promotion which was $39 per person and the promotion was called taste of benihana. Now upon arriving I walked in and they said my table will be ready. I initially booked for the bar so when I told the receptionist when I walked in I said for my promotion I am booked for the bar. Do they cook by the bar and she said no. You can only get seated in the dining area where they cook in front of you. So I said okay. I rather sit there. What I did not know was my promotion is only for the bar. The $39 per person is only for the bar meaning that they do not cook in front of you. They just serve you your meal being my first time here at benihana. I felt like this should have been explained thoroughly. I wanted the experience of the chef cooking in front of you so I sat in the lounge area where they do cook in front of you. The only thing is you pay extra for that which is not that bad. It's $7 extra person. However, the amount of space that you get is ridiculous. Like I felt like I was a sardine they squeezed nine people in at a small table. And my party was a party of two adults and a newborn child in a stroller so we were very squished like sardines. Everything was good, the waitress, the chef everyone. The ambiance was great. However, I am only upset about the promotion that wasn't explained. That should have been explained better and the fact that we were squished at a table with nine people. I feel like the table should only sit six people. Max. It's truly unfair to sit all those people. At one table. We were elbow to elbow. I kept dropping my fork because I was so squished and didn't have elbow room to even eat let alone drink.
   

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   Benihana - Concord, CAResponded 1 day ago

   Hey Shajuanna, We're really sorry to hear about your experience at Benihana - Concord, CA. We understand how important communication is, especially when booking a special dining experience. We apologize if the information about our menu and seating arrangements was not clear. We also understand how important your time is, especially when having a good meal with loved ones. We're glad you enjoyed the ambiance and service, and we're sorry to hear about the squishing of your party. We appreciate your feedback and will take it into consideration to improve our future experiences. Best, Benihana - Concord, CA Management Team
   

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5. H

   Heather

   San Francisco1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server and cook were AWESOME! I just didn't mean to get the 5 course meal so I ended up spending way more than I wanted to for a party of 10
   

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6. A

   Albert

   San Francisco1 review

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 1

   service sucks we had a reservation excessed to 1.5 hrs because our party of 5 was smaller than the larger 8 to 10 party groups.
   

   Benihana - Concord, CAResponded 1 day ago

   Thanks for the review, Albert. We're truly sorry to hear about your recent experience at Benihana - Concord, CA. We understand how frustrating it can be to wait for longer than anticipated due to a smaller party. We truly value your feedback and will certainly work on improving our reservation management to avoid such situations in the future. We hope to have the opportunity to serve you better in the future. Best regards, The Management Team
   

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7. L

   Lee

   San Francisco1 review

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 2

   I really wish they would either not overbook or not accept walk ins during reservation times. We didn’t get seated until an hour and 15 minutes past our reservation time and we weren’t the only ones which is super frustrating. We booked the reservation to AVOID a crazy long wait. 15-30 minutes is understandable but come on. The hostess seemed annoyed with everyone. Our chef was the best part of the meal. Normally when we have gone and they have been backed up the chefs rush through and don’t take any time with you but this one made the wait 85% worth it. He is the only reason we would return. For the prices they charge they definitely need to respect people and their time.
   

   Benihana - Concord, CAResponded 1 day ago

   Thanks for visiting us, Lee. We're sorry to hear about your recent experience at Benihana - Concord, CA. We understand your frustration regarding the overbooking and the wait times. We apologize for any inconvenience this caused you. Your feedback is valuable and we will certainly look into this matter. We're glad to hear that you enjoyed your meal and found our chef to be the best part of the experience. We hope to have the opportunity to serve you again and provide a better experience. Best regards, Benihana - Concord, CA Management Team
   

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8. K

   Kevin VIP

   Minneapolis28 reviews

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Food was good, service ok and place was crammed with people and super noisy, so not very enjoyable
   

   Benihana - Concord, CAResponded 1 day ago

   Thanks for the feedback, Kevin. We're sorry to hear that your experience at Benihana - Concord, CA was less than satisfactory. We strive to provide a comfortable and enjoyable dining environment for all our guests, and we apologize if you felt otherwise. We're glad to hear that you enjoyed the food, but we understand that the overall experience was not up to par. Your feedback is valuable to us and we will certainly take it into consideration to improve our service and to create a more enjoyable environment for all our guests. We hope to have the chance to serve you again and provide a better experience.
   

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9. OT

   OpenTable Diner

   Hawaii1 review

   1.0

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   No good service never received our food🎯🎯🎯🎯🎯🎯🎯🎯🎯🎯🎯🎯
   

   Benihana - Concord, CAResponded 2 days ago

   Dear Guest! Thanks for visiting us at Benihana - Concord, CA. We're truly sorry to hear that your experience did not meet your expectations. It's disappointing to know that you didn't receive your food as promptly as you'd have liked and that our service didn't live up to your expectations. We value your feedback and will use it to improve our service. We hope you'll give us another chance to serve you better in the future. Best regards, The Management Team
   

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10. OT

    OpenTable Diner

    San Francisco3 reviews

    5.0

    Dined 4 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    I’ve been to Benihana’s many times but last night was our best. I’ll just say this… not all Benihana chefs are made the same and Jazz in the Concord Benihana’s is an exception. The way he chef’d up the hibachi…. the final result was the best meal we’ve ever had there. The lobster was perfectly cooked, the filet was the perfect temp, if only I ordered 3 bowls of the rice…. it was delicious. Jazz made everything with care and love and it transcended the night. Dude’s a star. Thanks for the experience.
    

    Benihana - Concord, CAResponded 2 days ago

    Dear Guest! We're thrilled to hear that your latest visit to Benihana - Concord, CA was your best ever. It's wonderful to know that our chef's style made a positive impact on your dining experience. We're glad you enjoyed our fried rice, lobster, and filet. We strive to create memorable meals for our guests, and your kind words truly made our day. We're grateful for your support and look forward to your next visit. Best, The Management Team
    

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