Benihana - Coral Gables, FL

Review summary

1. M

   Michael

   VIP

   Los Angeles

   9 reviews

   1.0

   9 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   This location is nothing like other Benihana locations we’ve loved. The ventilation is horrible with the place filled with so much smoke our throats were hurting. It took 15 minutes for someone to come to our grill and take our order and 30 minutes until I got up to speak with a manager. There is no way that head office would endorse the service level nor the air quality level. We will never return to this location or recommend it.
   

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2. L

   Leslie

   Miami

   1 review

   1.0

   1 review

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Horrible service horrible food quality and horrible wait time my daughter thats 13 had to wait 1 hour and 30 minutes to be able to eat because the cook was not ready to serve them never will I go to that restaurant again.
   

   Benihana - Coral Gables, FLResponded 5 days ago

   Thanks for visiting us, Leslie. We're truly sorry to hear about your disappointing experience at Benihana - Coral Gables. It's clear that we fell short in providing the quality and service you expect from us, and for that, we apologize. We take your feedback seriously and will work on improving our service and food quality. We hope you will give us another chance to provide you with the dining experience you deserve. Best regards, The Management Team
   

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3. C

   Carmen

   Miami

   11 reviews

   2.0

   11 reviews

   Dined on December 16, 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 1

   The worse service I have had in a long time. Will never go back!
   

   Benihana - Coral Gables, FLResponded on December 18, 2024

   Thanks for the review, Carmen! We're truly sorry to hear that your experience at Benihana - Coral Gables didn't meet your expectations. It's disappointing to know that you found our service lacking, and we appreciate you bringing this to our attention. We strive to provide a high-quality dining experience for all our guests and it seems we fell short this time. Your feedback is valuable to us and we will certainly use it to improve our service. We hope you'll reconsider and give us another chance to serve you better in the future. Best, The Management Team
   

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4. R

   Ruth

   Miami

   1 review

   5.0

   1 review

   Dined on December 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Muy buena comida. Excelente chef. Nos gustó mucho.
   

   Benihana - Coral Gables, FLResponded on December 16, 2024

   Hola, Ruth! Gracias por tomarte el tiempo de dejarnos una reseña, apreciamos mucho saber que hemos creado un recuerdo especial para ti. Esperamos vernos pronto.
   

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5. H

   Hector

   VIP

   Miami

   2 reviews

   3.0

   2 reviews

   Dined on December 8, 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 1

   I have been here many times. Last night our food was cooked all wrong. Let’s start with that we ordered one fried rice no veggies. Well the cook started making it with veggies and I had to remind him. He then quickly fixed his error but served the rice without egg. Then all our steaks were cooked under temperature. We ordered medium and some parts were medium rare. The rice was very greasy and so were the veggies. Not to mention that we could not even speak with the waitress from how loud the place was. To invest so much money on this meal for the family and be disappointed is unacceptable. Benihana chain should do better and make the experience what it used to be.
   

   Benihana - Coral Gables, FLResponded on December 9, 2024

   Hello, Hector! We're truly sorry to hear about your recent experience at Benihana - Coral Gables. It's disappointing to know that we didn't meet your expectations this time around, especially as you've been with us many times before. We appreciate your feedback regarding the food preparation and service, as it helps us identify areas where we can improve. We understand your frustration and we sincerely apologize for the inconvenience caused. We hope you will give us another chance to make your next visit a better one. Best Regards, The Management Team
   

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6. B

   Bibiana

   VIP

   Miami

   19 reviews

   5.0

   19 reviews

   Dined on December 3, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   After a one-day-early birthday celebration with family on Sunday, my husband and I wanted a simple but pleasant meal on my actual Monday birthday. We were greeted and seated promptly. We enjoyed cocktails while Oscar cooked our flavorful meal. Our server was outstanding and checked on us frequently. A manager stopped by to inquire about our experience. Although we enjoyed the food, it was the great service we received that made our experience tonight at Benihana memorable.
   

   Benihana - Coral Gables, FLResponded on December 4, 2024

   Dear Bibiana, thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed the excellent food and quick service during your visit. We appreciate your feedback and look forward to welcoming you back soon.
   

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7. C

   Carlos

   Miami

   2 reviews

   4.0

   2 reviews

   Dined on December 1, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great service as usual, fantastic food and great vibe
   

   Benihana - Coral Gables, FLResponded on December 4, 2024

   Dear Carlos! We at Benihana are thrilled that you’re happy with our service! We'd love to see you again soon!
   

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8. J

   Juan Manuel

   Miami

   1 review

   5.0

   1 review

   Dined on November 28, 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   Todo muy bien buena comida Buen lugar Buen ambiente
   

   Benihana - Coral Gables, FLResponded on December 2, 2024

   Hola Juan Manuel! Gracias por tomarte el tiempo de dejarnos una reseña, apreciamos mucho saber que hemos creado un recuerdo especial para ti. Esperamos vernos pronto.
   

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9. B

   Brian

   Miami

   6 reviews

   4.0

   6 reviews

   Dined on November 24, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   You can’t go wrong with Benihana, Service was great they made sure to sit us together since we were 12 people they made sure to get us 2 tables together. Luis our chef was great as well. Overall for a big group celebrating a Birthday this is the spot. Btw Try the Whale Sake you’ll thank me later
   

   Benihana - Coral Gables, FLResponded on November 25, 2024

   Hey Brian! Thank you so much for your kind words and for choosing Benihana - Coral Gables for your group celebration! We're thrilled to hear that you and your party had a great time and that you enjoyed the service and our Sake selection. We always strive to make sure everyone feels comfortable and we're glad we could accommodate your large group. We look forward to your next visit. Best, The Management Team
   

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10. P

    Pedro

    Miami

    2 reviews

    4.0

    2 reviews

    Dined on November 22, 2024

    1. Overall 4
    2. Food 3
    3. Service 5
    4. Ambience 4

    We dined in the lounge area tables. The food was very tasty, but the food temperature overall was not satisfactory. 
    

    Benihana - Coral Gables, FLResponded on November 23, 2024

    Hello Pedro! We're glad to hear that you enjoyed your dining experience in our lounge area. However, we're sorry to hear that you found the food temperature not to your satisfaction. We strive to provide the best temperature and quality in all our offerings, and we appreciate your feedback. We hope to welcome you back soon and provide an even better experience. Best regards, Benihana - Coral Gables Management Team
    

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