Benihana - Coral Gables, FL

Review summary

1. B

   Bruno

   Miami

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Good but Valentines day was especially busy. Even with a reservation we were asked to wait 90 minutes before sitting down at the table
   

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2. A

   Alvaro

   Miami

   1 review

   5.0

   1 review

   Dined on February 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 2

   The service was a bit slow for a weekday but overall the experience was satisfying.
   

   Benihana - Coral Gables, FLResponded on February 6, 2025

   Thanks for the review, Alvaro! We're glad to hear that you found the overall experience satisfying at Benihana - Coral Gables, FL. We apologize for the slower service during your visit, but we're glad you enjoyed your meal and the overall value. Your feedback is important to us and we'll strive to improve our service speed on a consistent basis. We hope to serve you again soon. Best, The Management Team
   

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3. D

   Desi

   Orlando

   2 reviews

   3.0

   2 reviews

   Dined on February 3, 2025

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 5

   Terrible server. There were 8 total people in the restaurant and she kept disappearing and forgetting what she was supposed to be getting.
   

   Benihana - Coral Gables, FLResponded on February 5, 2025

   Thanks for the review, Desi! We're sorry to hear about your recent experience at Benihana - Coral Gables, FL. It's disappointing to know that you had a less than satisfactory service experience due to the lack of attentive staff. We strive to provide our guests with the best service possible, and it's clear we fell short during your visit. We appreciate your feedback and will address this with our team to ensure we improve our service. We hope you'll give us another chance to make it right. The Management Team
   

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4. J

   Jeffrey

   VIP

   Sacramento

   3 reviews

   5.0

   3 reviews

   Dined on February 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our last experience at the Benihana in coral gables was fantastic and the chef we had was amazing and probably the best one yet and the manager Jennifer was awesome as always and made our visit fantastic as usual !!!
   

   Benihana - Coral Gables, FLResponded on February 8, 2025

   Thanks for the review, Jeffrey! We're thrilled to hear that your last experience at the Benihana - Coral Gables, FL was fantastic. It's wonderful to know that you found our chef amazing and that our management team made your visit fantastic as usual. We appreciate your high ratings and look forward to welcoming you back soon.
   

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5. A

   Anthony

   San Francisco

   1 review

   1.0

   1 review

   Dined on February 2, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We waiting two hours to be served even with reservations . We came in at 745 and left at 1150. Very poor service with no sense of customer service
   

   Benihana - Coral Gables, FLResponded on February 3, 2025

   Hey Anthony, We're truly sorry to hear about your recent experience at Benihana - Coral Gables, FL. It's clear that we didn't meet your expectations, and for that, we sincerely apologize. We understand how frustrating it can be to wait for service, especially when you've made reservations. We're taking your feedback seriously and will work on improving our service speed and customer service. We hope you'll give us another chance to show you the Benihana experience we're known for. Best Regards, The Management Team
   

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6. R

   Roger

   Philadelphia

   29 reviews

   5.0

   29 reviews

   Dined on January 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had a family dinner at Benihana and our group was large enough to reserve an entire hibachi table. High marks for food quality and we enjoyed the hibachi show. Drinks were a little on the expensive side and pours were a bit skimpy. Everyone had fun!
   

   Benihana - Coral Gables, FLResponded on January 30, 2025

   Hey Roger, Thank you for choosing Benihana - Coral Gables, FL for your family dinner and for taking the time to leave a review. We're thrilled to hear that you and your group enjoyed the hibachi show and the quality of our food. We understand that not everyone is a fan of our drinks and we're sorry if you felt they were a bit expensive. We appreciate your feedback and will certainly look into this. We're glad everyone had a fun time and we hope to welcome you back soon! Best regards, The Management Team
   

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7. N

   Natasha

   VIP

   Raleigh

   2 reviews

   2.0

   2 reviews

   Dined on January 27, 2025

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 2

   Benihana used to be our favorite place for hibachi until last night. Our food was coated in so much butter, the service was slow and our chef didn’t do anything exciting for our two toddlers that we brought for the first time. We traveled down from Tampa because we used to lived in coral gables and thought it would be a great dinner place for our family and we were very disappointed. The cost was astronomical too. We won’t be back.
   

   Benihana - Coral Gables, FLResponded on January 28, 2025

   Thanks for the review, Natasha. We're truly sorry to hear that your recent experience at Benihana - Coral Gables, FL didn't live up to your expectations. We strive to provide our customers with delicious food and excellent service, and we're disappointed to hear that we fell short during your visit. Your feedback regarding the butter coating and slow service is noted, and we assure you that we are taking necessary steps to improve. We understand your disappointment with the cost and we're sorry for any inconvenience caused. We hope you'll give us another chance to make it right in the future. Best, Benihana - Coral Gables, FL Management Team
   

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8. J

   Jaqueline

   Miami

   1 review

   3.0

   1 review

   Dined on January 26, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Food was ok looks and smell better than it taste. It was a bit noise but it’s fine you can speak loud if you want. We had a coupon that doesn’t say anything about that can only be used from Monday through Thursday but the guy that charged us said that we couldn’t use it on Saturday.. Anyways we are not sure if is worth to go back. P.F Chang’s has more consistent in food taste. That was the coupon: Here's your $10 Welcome Certificate. Click the print button below, come in and explore your RA side. PRINT CERTIFICATE RESERVE TABLE N963B6M Jaquelin EXPIRES: 02/20/2025 CERTIFICATE CAN ONLY BE REDEEMED FOR IN-RESTAURANT DINING. NOT VALID ON ALCOHOLIC BEVERAGES.
   

   Benihana - Coral Gables, FLResponded on January 27, 2025

   Hi Jaqueline, Thank you for your feedback. We're sorry to hear that our food and service didn't meet your expectations. We strive for excellent food quality and a comfortable dining experience for our guests. We also appreciate your suggestion about the noise level and will look into it. We hope you'll reconsider and give us another chance to impress you. Best, The Management Team
   

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9. D

   Desiree

   VIP

   Miami

   11 reviews

   5.0

   11 reviews

   Dined on January 25, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

    I’ve been a loyal Benihana customer for years, and this was one of my best experiences in a while! Chef Luis was exceptional—detailed, efficient, and engaging. He made the meal an outstanding dining experience! Thanks.
   

   Benihana - Coral Gables, FLResponded on January 29, 2025

   Thanks for visiting us, Desiree! We're thrilled to hear that your experience at Benihana - Coral Gables, FL was one of your best. It's wonderful to know that our team made your meal an outstanding dining experience. We always strive to provide our customers with the best value. Your loyalty means a lot to us and we're grateful for it! We look forward to serving you again soon. - Benihana - Coral Gables, FL Management Team.
   

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10. M

    Max

    VIP

    Miami

    31 reviews

    1.0

    31 reviews

    Dined on January 23, 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Had to leave without eating. They only had 2 chefs. I would have to wait 20 minutes and another 20 minutes to start eating.
    

    Benihana - Coral Gables, FLResponded on January 29, 2025

    Hello Max, We're truly sorry to hear about your experience at Benihana - Coral Gables, FL. We understand how frustrating it can be to wait for your meal, especially when you have plans. We always aim to provide excellent service and it's clear we missed the mark during your visit. We appreciate your feedback and will definitely take it into account to improve our service. We hope you'll give us another chance to make your next visit a more pleasant one. Best regards, The Management Team
    

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