Benihana - Coral Springs, FL

Review summary

1. L

   Linda

   Washington DC

   1 review

   4.0

   1 review

   Dined on November 12, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   Wonderful Veterans Day meal with family but this restaurant is extremely overpriced. We enjoyed this experience but we will not be going back. This restaurant is way too expensive and the food quality is lacking.
   

   Benihana - Coral Springs, FLResponded on November 14, 2024

   Dear Linda! Thanks for visiting us at Benihana - Coral Springs. We're glad you enjoyed your Veterans Day meal with your family. We understand your concerns about our pricing and food quality. We're always striving to provide the best experience for our guests, and we're sorry to hear that we fell short this time. We hope to have the opportunity to serve you again and provide a better experience.
   

   Is this helpful?

   Report
2. P

   Patricio

   Fort Lauderdale

   6 reviews

   5.0

   6 reviews

   Dined on October 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chef Roy was great: best show we’ve had for in a long time, old school. Justin was attentive and polite. The food was amazing. Sometimes it can be bland, but, today, everything was on point. Great food, great service, and with the family, what else could one need?
   

   Benihana - Coral Springs, FLResponded on October 23, 2024

   Hello Patricio! Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your experience at Benihana - Coral Springs and found our chef's show to be the best show you've had in a while. We're also delighted to know that you appreciated the food, service, and the family-friendly vibe we strive to provide. We strive to provide the best dining experience possible and your feedback lets us know we're on the right track! We look forward to serving you again soon. Best wishes, The Management Team
   

   Is this helpful?

   Report
3. T

   Tia

   Fort Lauderdale

   5 reviews

   5.0

   5 reviews

   Dined on October 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Best experience I've had at any Benihana ever! Truly made for a fun birthday dinner!
   

   Benihana - Coral Springs, FLResponded on October 17, 2024

   Thank you for your kind review! We’re pleased to hear that you enjoyed your experience and look forward to your next visit.
   

   Is this helpful?

   Report
4. B

   Bob

   Fort Lauderdale

   1 review

   4.0

   1 review

   Dined on October 15, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Food was tasty. Hibachi shrimp became small and hard after cooking. Over priced, however, i understand we pay for the show. Waiter was annoying constantly badgering us about what he could do during our meal. He assumed we wanted our sushi and hot meal at the same time thus forcing us to eat rapidly in order to be able to enjoy the hot food. Waiter could use several hours of training in waiter etiquette.
   

   Benihana - Coral Springs, FLResponded on October 17, 2024

   Dear guest, thank you for leaving us a review. We apologize for any inconvenience you encountered. Your feedback is valuable to us, and we look forward to welcoming you again soon.
   

   Is this helpful?

   Report
5. L

   LATRICE

   Fort Lauderdale

   5 reviews

   3.0

   5 reviews

   Dined on October 14, 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   Food not the same and chef was boring..............
   

   Benihana - Coral Springs, FLResponded on October 17, 2024

   Dear valued guest, thank you for your feedback. We're sorry that your experience didn’t meet expectations. We’d love the opportunity to improve and provide a better visit next time. Please reach out to us by visiting our "Contact Us" page on our website.
   

   Is this helpful?

   Report
6. a

   alina

   Fort Lauderdale

   61 reviews

   vip
   2.0

   61 reviews

   Dined on October 12, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   We sat down at 6:50 pm and at 7:45 all they had brought out was the soup and drinks. My husband had to go to the bar to get a 2nd drink. Finally the chef showed up a bit after 8:15 pm. Yes I should have walked away. Reason they said was because they sad 2 tables at once 🫤🫤 Seriously? Hard to believe. The chef next to our table was making dinner before we sat down and poor thing didn’t until 8:30. Two ladies sitting at the end stood up and left. I think they paid.
   

   Benihana - Coral Springs, FLResponded on October 14, 2024

   Dear Alina! We're truly sorry to hear about your recent experience at Benihana - Coral Springs. It's our goal to provide a comfortable and enjoyable dining experience for all our guests, and we're disappointed to hear that we fell short during your visit. We understand how frustrating it must have been to wait for your food and not be able to enjoy it as expected. We also apologize for the confusion regarding the timing of our service. We appreciate your feedback and will use it to improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to make your experience better. Best regards, The Management Team
   

   Is this helpful?

   Report
7. W

   Wayne

   Fort Lauderdale

   1 review

   5.0

   1 review

   Dined on October 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent experience and food will come back again
   

   Benihana - Coral Springs, FLResponded on October 14, 2024

   Hey, Wayne! We're thrilled to hear that you had an excellent experience at Benihana - Coral Springs! It's great to know that our food and service lived up to your expectations. We always strive to provide our guests with the best dining experience possible. Your positive review and 5-star ratings mean a lot to us. We look forward to welcoming you back soon. Best, The Management Team
   

   Is this helpful?

   Report
8. J

   Jodi

   Fort Lauderdale

   8 reviews

   vip
   4.0

   8 reviews

   Dined on October 6, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Overpriced. Good food and good portions but wow it’s pricey especially if you want to have fried rice or noodles. We’d go more often if it wasn’t $60 per person, without apps or dessert and without alcohol! Service was excellent though!!
   

   Benihana - Coral Springs, FLResponded on October 10, 2024

   Dear Jodi! Thanks for the feedback! We're glad to hear that you enjoyed our food and service at Benihana - Coral Springs. We understand your concern about the pricing and understand that you may prefer to save up for those dishes. We appreciate your understanding and hope to serve you again soon, with a more reasonable pricing. Best, The Management Team
   

   Is this helpful?

   Report
9. C

   Claudel

   Fort Lauderdale

   1 review

   5.0

   1 review

   Dined on October 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had a good time with the chef (Shawn) and the service was amazing
   

   Benihana - Coral Springs, FLResponded on October 7, 2024

   Thanks for the feedback, Claudel! We're thrilled to hear that you had a good time with our chef and enjoyed our service at Benihana - Coral Springs. Your high ratings for our food, service, and value are truly appreciated. We strive to provide our guests with the best dining experience possible and your kind words are a testament to our efforts. We look forward to welcoming you back soon!
   

   Is this helpful?

   Report
10. B

    Blondyne

    Fort Lauderdale

    2 reviews

    1.0

    2 reviews

    Dined on October 5, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    THAT WAS OCTOBER 5TH, THERE WAS A RECEIPTIONIST WHO WAS WEARING GLASSES, MY TABLE WAS AT 4 PM, THAT LADY WAS SO RUDE, EVEN MY DAUGHTER 11 YEARS OLD AND MY SON 8 YEARS OLD WERE UPSET. THAT LADY DID NOT HAVE NO MANNERS, SHE WAS THE ONLY ONE WHO WEARING GLASSES AND SHE WAS AFRICAN AMERICAN. SHE DID NOT SAY GOOD EVENING, "WHAT DO YOU WANT" MY HUSBAND HAD TO ASK TO SEE THE MANAGER. WHEN THE MANAGER CAME OVER SHE LOOKED LIKE SOMEONE WHO WAS SLEEPING IN THE BACK, HER CLOTHES WERE WRINKLED. IT WAS A MESS. THAT NIGHT WE SPENT $400 WITH BAD CUSTOMER SERVICES. WE DECIDED NOT TO GO BACK TO THAT PLACE FOR A WHILE, IT COULD BE MAY BE FOR EVER.
    

    Benihana - Coral Springs, FLResponded on October 14, 2024

    Dear Blondyne, thank you for sharing your feedback with us. We're disappointed to hear about your experience and will make sure to address your concerns with our team. We strive for excellence in both our food and service, and we apologize for falling short. We appreciate your honesty and will work to improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
    

    Is this helpful?

    Report