Benihana - Coral Springs, FL

Review summary

1. T

   Tracee

   Fort Lauderdale

   2 reviews

   3.0

   2 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 4

   Was unhappy with the drink I ordered…server said he’d take it off the bill, but did not because he said the manager told him I had already tasted it, so I had to pay for it. My issue is not with the service, it’s with management.
   

   Is this helpful?

   Report
2. D

   DONNA

   Fort Lauderdale

   5 reviews

   5.0

   5 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As always, a great presentation and the food is always really good! We keep coming back!
   

   Benihana - Coral Springs, FLResponded 3 days ago

   Thanks for the review, Donna! We're thrilled to hear that you enjoyed the presentation and taste of our food at Benihana - Coral Springs, FL. It's always our goal to provide an exceptional dining experience for our guests. We appreciate your kind words and look forward to serving you again soon!
   

   Is this helpful?

   Report
3. R

   Rodney

   Fort Lauderdale

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Anthony and Chen demonstrated great customer service.
   

   Benihana - Coral Springs, FLResponded 3 days ago

   Thanks for the feedback, Rodney! We're delighted to hear that you had a great experience with us at Benihana - Coral Springs, FL. It's wonderful to know that our team provided you with excellent service. We strive to provide our guests with the best dining experience possible, and your kind words are a testament to our efforts. We look forward to serving you again soon!
   

   Is this helpful?

   Report
4. M

   Melodee

   VIP

   Fort Lauderdale

   11 reviews

   5.0

   11 reviews

   Dined on December 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great food, a little pricey . Service was excellent
   

   Benihana - Coral Springs, FLResponded on December 19, 2024

   Thanks for the feedback, Melodee! We're thrilled to hear that you enjoyed the food and service at Benihana - Coral Springs. We understand that our prices might be a bit on the higher side, but we assure you that we provide the best quality ingredients and service to ensure a memorable dining experience. We appreciate your kind words and look forward to serving you again soon.
   

   Is this helpful?

   Report
5. E

   Effie

   Fort Lauderdale

   1 review

   4.0

   1 review

   Dined on December 12, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Loved it immensely because I lately do enjoy the package meal of soup, salad, upgrade t9 Filet Mignon for an additional $9, an Appetizer such as a California Roll sushi roll, cooked shrimp on plate of protein ( Filet Mignon) with chicken fried rice. The server was excellent. I was bothered by lower class customer who kept their cellphone on speakerphone blast the entire time they (a couple) were in the lounge. Troubling! I almost left because of this … a couple of times. My only complaint about my service experience was that the coupe glass my cocktail was served in had a chipped base and despite the glass being broken or chipped Benihana kept it in rotation. Please toss your chipped glassware! Good thing I spotted it before putting my hand there.
   

   Benihana - Coral Springs, FLResponded on December 15, 2024

   Hi, Effie! Thank you for taking the time to share your experience at Benihana - Coral Springs. We're thrilled to hear that you enjoyed our package meal, sushi rolls, and protein options. We apologize if the disturbance from the cellphone user was a bit much for you. We are always looking for ways to improve our guest's experience, and your feedback about the glassware is noted. We hope to see you again soon for a more seamless dining experience. Best, The Management Team
   

   Is this helpful?

   Report
6. G

   Guillermo

   VIP

   Tampa

   10 reviews

   5.0

   10 reviews

   Dined on December 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing service! Lovely staff and the food was phenomenal.
   

   Benihana - Coral Springs, FLResponded on December 15, 2024

   Hi Guillermo! Thank you for your fantastic review and for giving us a perfect rating! We're thrilled to hear that you enjoyed our service and found our staff lovely. It's great to know that our food also hit the mark for you. We always strive to provide the best dining experience for our guests and your feedback is a testament to our efforts. We look forward to welcoming you back to Benihana - Coral Springs soon! Best regards, The Management Team
   

   Is this helpful?

   Report
7. D

   David

   Fort Lauderdale

   1 review

   5.0

   1 review

   Dined on December 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Everything went well just the waiter didn’t take the right order for my wife
   

   Benihana - Coral Springs, FLResponded on December 11, 2024

   Hey David! Thanks for visiting us at Benihana - Coral Springs. We're glad to hear that you enjoyed your experience with us. We're sorry to hear about the mix-up with your order, it's definitely not the experience we aim to provide. We appreciate your patience and understanding, and hope it won't happen again. We look forward to serving you and your wife again soon.
   

   Is this helpful?

   Report
8. N

   Nicole

   Fort Lauderdale

   8 reviews

   4.0

   8 reviews

   Dined on December 6, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Went w my daughter and I guess if anything I would say we payed for the show...and my server unfortunately forgot get us our rice so as the onions mushrooms steak and lobster came to the plate we had nothing to pair it with...I am assuming it was bcuz we got white rice instead of fried rice
   

   Benihana - Coral Springs, FLResponded on December 9, 2024

   Thanks for the review, Niki! We're glad to hear that you and your daughter enjoyed your time at Benihana - Coral Springs. However, we sincerely apologize for the mix-up with your order. We understand how frustrating it must have been, especially with the special occasion. We are truly sorry for the oversight and will ensure that such an incident doesn't happen in the future. We hope you'll give us another chance to serve you better. We look forward to seeing you again!
   

   Is this helpful?

   Report
9. C

   Candy

   Fort Lauderdale

   1 review

   4.0

   1 review

   Dined on November 28, 2024

   1. Overall 4
   2. Food 2
   3. Service 5
   4. Ambience 5

   The Zucchini was spoil unable to eat the vegetables
   

   Benihana - Coral Springs, FLResponded on November 30, 2024

   Hello, Candy! We're sorry to hear that your recent visit to Benihana - Coral Springs didn't meet your expectations. We're glad to know that you appreciated our service, despite the overall rating. We value your feedback and will take it into consideration as we strive to improve our dishes. We hope you'll give us another chance to impress you with our vegetables. Best regards, The Management Team
   

   Is this helpful?

   Report
10. L

    Linda

    Washington DC

    1 review

    4.0

    1 review

    Dined on November 12, 2024

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 3

    Wonderful Veterans Day meal with family but this restaurant is extremely overpriced. We enjoyed this experience but we will not be going back. This restaurant is way too expensive and the food quality is lacking.
    

    Benihana - Coral Springs, FLResponded on November 14, 2024

    Dear Linda! Thanks for visiting us at Benihana - Coral Springs. We're glad you enjoyed your Veterans Day meal with your family. We understand your concerns about our pricing and food quality. We're always striving to provide the best experience for our guests, and we're sorry to hear that we fell short this time. We hope to have the opportunity to serve you again and provide a better experience.
    

    Is this helpful?

    Report