Benihana - Cupertino, CA

Benihana - Cupertino, CA reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. K

   Kurt

   San Francisco4 reviews

   4.0

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Fun experience if you have never been before but the novelty wears after a few times. The chefs are still impressive, it’s just very loud and not as quaint as it once was.
   

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2. D

   Don

   San Francisco3 reviews

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   They are using liquid eggs instead of fresh eggs, changes the flavor of the fried rice. Yes, they are saving money, but not passing that savings to the consumers. Besides egg prices are coming down!
   

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3. A

   Amna VIP

   San Francisco13 reviews

   2.0

   Dined 7 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   Avoid on weekends/holidays. we had a 6:15pm reservation and didnt get seated until 7:45pm and didnt finish dinner untiil close to 9:30pm!
   

   Benihana - Cupertino, CAResponded 6 days ago

   Thanks for the feedback, Amna. We're sorry to hear that you had a less than satisfactory experience during your visit to Benihana - Cupertino, CA. It's always our goal to provide prompt seating and an enjoyable dining experience, so we apologize for the delay you experienced. We appreciate your patience and understanding, and we're always here to make improvements. We hope to have the opportunity to serve you better in the future.
   

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4. K

   Kimi VIP

   San Francisco1 review

   1.0

   Dined on May 11, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I made reservations for Mothers Day and they were having us and others wait over an hour to get seated. It was awful! We decided to leave after 1.5hr wait
   

   Benihana - Cupertino, CAResponded 6 days ago

   Hey Kimi, We're really sorry to hear about your experience on Mother's Day. It's certainly not the standard we aim for. We understand how frustrating it must have been to wait that long and we sincerely apologize for any inconvenience caused. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to make your Mother's Day special. Best regards, Benihana - Cupertino, CA Management Team
   

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5. A

   Alejandra

   San Francisco2 reviews

   3.0

   Dined on May 11, 2025

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 3

   It was Mother’s Day so understandably busy, however they were delayed a whole hour+ for those WITH reservations. You can tell everyone was doing their best, but at some point someone made a decision that created this snow ball effect of being behind that bad. Food was delicious of course, Marcelo or Marcelino was our chef and was fantastic
   

   Benihana - Cupertino, CAResponded 6 days ago

   Thanks for the review, Alejandra! We're thrilled to hear that you enjoyed the food and found our service fantastic at Benihana - Cupertino, CA. We apologize for the delay on the day of your Mother's Day reservation. We understand how frustrating that can be and we're sorry for any inconvenience it caused. We strive to provide the best service possible and your feedback helps us do just that. We look forward to serving you again soon!
   

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6. K

   Keyana

   San Francisco2 reviews

   1.0

   Dined on May 11, 2025

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   Waited over an hour with a booked reservation. They were still attempting to accept walk ins when they were already behind. We’re quoting 20-30 minutes behind when it was more like an hour to an hour and a half. Our appetizers also came after our food which only arrived because we had to remind the server and a manager. Terrible holiday experience
   

   Benihana - Cupertino, CAResponded 6 days ago

   Thanks for the review, Keyana. We're truly sorry for the delay during your visit and for the mix-up with your reservation. We understand how frustrating that must have been and we apologize for the inconvenience caused. We're glad to hear that you enjoyed our appetizers and found the value satisfactory. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to provide a better experience in the future.
   

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7. A

   Agnes

   San Francisco2 reviews

   2.0

   Dined on May 11, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   First time at Benihana. The food was ok but pricey for the amount of food served. Our chef was good and took care of us. Since this is Mother's day, we felt so rushed as there were a lot of people waiting. We are still eating but waiters were already cleaning up so we had to rush and finish our food. We were only there for about an 50 mins to an hour.
   

   Benihana - Cupertino, CAResponded 5 days ago

   Thanks for the review, Agnes. We're sorry to hear that your experience at Benihana - Cupertino, CA, on your special day, didn't meet your expectations. We strive to provide excellent service and value, and it's clear we missed the mark on your visit. We're glad to hear that you enjoyed our chef's service, but we understand that the rushed feeling you felt was not our intention. We appreciate your feedback and will use it to improve our service moving forward. We hope you'll give us another chance to make your next visit more memorable.
   

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8. A

   Andrik

   Hawaii1 review

   3.0

   Dined on May 11, 2025

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 2

   Mothers Day Reservations @ 6:15 seated at 7:15. Besides the long wait the experience was fair and expected
   

   Benihana - Cupertino, CAResponded 4 days ago

   Hey Andrik, Thank you for choosing Benihana - Cupertino, CA for your Mother's Day celebration. We're sorry to hear about the long wait but we're glad to hear that you enjoyed your overall experience. We're always working to provide the best service possible and your feedback helps us improve. We hope to have the chance to serve you again soon. Best, Benihana - Cupertino, CA Management Team
   

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9. M

   Melissa

   San Francisco4 reviews

   4.0

   Dined on May 10, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   This is a really cool, special occasion restaurant. We sat at a communal teppan table with another family. Our waitress was very nice and professional with taking our order, remembering details, and bringing drinks, appetizers and to go boxes all in a very timely manner. Our chef was fun and personable, but it was difficult to hear him speak as he had a soft voice and the restaurant setting is a little loud. Unless you go during the week for the lunch menu, Benihana is quite expensive otherwise. We were a party of 3, each ordered 1 meal, and 2 soda were ordered. Our bill was $184 for lunch on a Saturday.
   

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10. L

    LINDA

    San Francisco7 reviews

    1.0

    Dined on May 9, 2025

    1. Overall 1
    2. Food 4
    3. Service 1
    4. Ambience 1

    We check in and the manager is on the phone telling a worker if they don’t come in they’re fired. Waited for our table.. they were very disorganized. Ordered drinks, took forever. Ordered sushi for Before meal. Again took forever came with the meal. The cook we had was really good. Ask for soy sauce and they gave us soy sauce packets. Could not believe it. Ask the server for straws never received them. There was so much more that went on.. I won’t be going back there ever again. Will be writing to corporate it was really bad..
    

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