Benihana - Cupertino, CA

Benihana - Cupertino, CA reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. m

   mark

   San Francisco1 review

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   Most of the time it's pretty good last night it seemed like they were struggling with the amount of chefs needed.
   

   Benihana - Cupertino, CAResponded 1 day ago

   Hi Mark, Thank you for taking the time to share your experience at Benihana - Cupertino, CA. We're glad to hear that you found our service to be excellent. We're sorry to hear that you felt the need to adjust the number of chefs being used during your visit. We strive to provide the best service and your feedback helps us improve. We hope you'll give us another chance to deliver a great experience next time. Best regards, The Management Team
   

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2. C

   Christopher

   San Francisco1 review

   1.0

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I had a reservation at 8:30 ended up waiting 40 minutes for nothing. We left because we kept on getting skipped and many parties after us were getting seated before, keep in mind I checked in at 8:25 and was sitting in the parking because we were a bit early. I literally called another restaurant in Santana row at 9:08 and was able to get in at 9:30. Very poor service from this notable restaurant.
   

   Benihana - Cupertino, CAResponded 3 days ago

   Hello Christopher, We're truly sorry to hear about your recent experience at Benihana - Cupertino, CA. We understand how frustrating it can be to wait, especially when you have a reservation. We assure you that this is not the standard of service we aim to provide. We will address this issue with our team to ensure it doesn't happen again. We appreciate your feedback and hope you'll give us another chance to provide you with the service you deserve. Best Regards, The Management Team
   

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3. K

   Karla

   Los Angeles1 review

   3.0

   Dined 5 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 5

   It is great as usual.., but the one thing I struggle with this place is, that even if you have a reservation, we still end up waiting over 40 minutes to sit down. This has happened twice, once during New Years… we had an appointment for 9pm and we didn’t sit down to eat until 11 pm. We didn’t intend on spending new years there but we did as it was over 12 am. But I figured that was understandable as New Years gets kind of busy so we tried again last night…. We had a reservation for 8:15 and didn’t get seating until 9pm. We still had to wait for 40 minutes… which I was kind of disappointed. Out of curiosity, I checked open table and they were still offering reservations within 15 minutes which with the amount of people they had, no way they could have sat them at their reservation time. I still like this place but just don’t expect to be seated at your appointment time and if you need to leave by a certain time, I suggest you go at least an hour earlier. Except if it’s a holiday, then good luck and have no plans afterwards.
   

   Benihana - Cupertino, CAResponded 3 days ago

   Hey Karla, Thanks for your feedback. We're glad you enjoy our food and service at Benihana - Cupertino, CA. We apologize for the wait during your visits. We understand how frustrating that can be and we're working on improving our reservation management. We appreciate your understanding and hope to serve you better during your next visit. Best, The Management Team
   

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4. G

   George

   San Francisco2 reviews

   2.0

   Dined 5 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 1

   Hour past reservation time, staff seemed wildly underprepared for a busy night. Pretty sure the fire marshal would of shut down the restaurant due to being over capacity
   

   Benihana - Cupertino, CAResponded 4 days ago

   Thanks for visiting us, George. We're sorry to hear about your experience at Benihana - Cupertino, CA. We understand how important it is to have a smooth dining experience and we apologize if you felt we were underprepared. We are taking your feedback seriously and will use it to make necessary improvements. We hope you'll give us another chance to provide a better dining experience. Thank you for your feedback.
   

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5. t

   teodoro

   San Francisco1 review

   3.0

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 1

   We made a reservation at 7:00 pm and we arrive on time but they gave us a table at 8:00 we was waiting for 1 hr ,I don’t know they allow us to make reservations if they are full Bad service
   

   Benihana - Cupertino, CAResponded 4 days ago

   Hi Teodoro, We're truly sorry to hear about your recent experience at Benihana - Cupertino, CA. We understand how frustrating it can be to wait, especially when you've made a reservation. We apologize for the inconvenience caused and assure you that we are taking your feedback seriously. We're glad to hear that you enjoyed the food. However, we're disappointed that our service didn't meet your expectations. We always aim to deliver a great experience, and we clearly missed the mark during your visit. We hope you'll give us another chance to provide a better dining experience in the future. Best regards, The Management Team
   

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6. R

   Riz

   Caribbean1 review

   2.0

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   Chef was not enthusiastic. He didn’t seem like he wanted to make the experience enjoyable for the kids neither. It wasn’t entertaining during the cooking. Food was so salty.
   

   Benihana - Cupertino, CAResponded 6 days ago

   Thanks for the feedback, Riz. We're sorry to hear that your experience at Benihana - Cupertino, CA didn't meet your expectations. We take pride in our culinary skills and it's disheartening to hear that you found our chef not enthusiastic and the food not entertaining. We appreciate your comments and will use them to improve our service. We hope you'll give us another chance to provide a better dining experience.
   

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7. J

   Jennifer

   Unspecified4 reviews

   5.0

   Dined on April 24, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   If you're looking for a GREAT chef who makes you laugh and you laugh so hard you almost forget you're there to eat then ASK FOR MIKE. He blew us away. We had a fantastic time and we enjoyed it immensely!!!!
   

   Benihana - Cupertino, CAResponded 7 days ago

   Hey Jennifer, Thank you for your wonderful review! We're thrilled to hear that you had a great time at Benihana - Cupertino, CA. We're glad to know that you enjoyed the food and had a good time from the laughs we provided. We always strive to make our guests feel special and it's wonderful to hear that you felt that way. We look forward to serving you again soon!
   

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8. L

   Leslie

   Unspecified1 review

   1.0

   Dined on April 24, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   I came to celebrate my birthday with friends. Our server took about 15 min to take our drink order after we were seated. When I ordered I gave my birthday cert. The chef didn’t do very many tricks which was disappointing bc the show is part of the appeal. The portions were considerably smaller than I’m used to. Our server did bare minimum, difficult to get drinks refilled. When it came time to pay her card reader didn’t work. She disappeared with our card for 15 min. The other group at our table got up and left. We eventually went to the front to figure out what was going on. The other party was there and had to pay in cash bc she still couldn’t process cards. She finally got it to run and I asked if she had applied my birthday discount and that is when she told me that she had applied it to the other party. I told her she needed to fix it. Another 10 minutes goes by. She comes back and tells me she doesn’t know what to do and the manager won’t help her so I asked to speak to the manager because it’s not my fault she screwed up. I go and tell her calmly what happened and the manager was like oh here I’ll just give you $30 no problem. This was my first time at this location and it’s probably my last. 
   

   Benihana - Cupertino, CAResponded 4 days ago

   Thanks for visiting us, Leslie. We're truly sorry for the disappointing experience you had on your birthday at Benihana - Cupertino, CA. We apologize for the long wait and the mix-up with your birthday certificate. We also regret the issues with the card reader and the service. We're taking your feedback seriously and will address these issues. We hope you'll give us another chance to make your next visit a better one.
   

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9. E

   Eric

   San Francisco2 reviews

   3.0

   Dined on April 22, 2025

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

   Service was below standard, chef was great, server was not good. Table remained dirty the entire meal, empty dishes sat for 30+ minutes. Yelling across the restaurant right next to our table, refills were slow at best, not the experience I am used to at Benihana.
   

   Benihana - Cupertino, CAResponded on April 23, 2025

   Hello Eric, We're really sorry to hear about your recent experience at Benihana - Cupertino, CA. We always aim to deliver a great experience, and it's clear we missed the mark this time. We appreciate your feedback regarding the service and cleanliness, and we'll definitely address these issues. We're glad to hear that you enjoyed the chef and the meal. We hope you'll give us another chance to provide the quality dining experience you've come to expect from us. Best regards, The Management Team
   

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10. A

    Alexander

    San Francisco4 reviews

    5.0

    Dined on April 20, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We had a great family dinner celebrating my wife and I wedding anniversary along with my mother’s birthday. Food and service was excellent Jorge our server and our chef David were terrific! Manager even came over to make sure the meal & experience was great👍
    

    Benihana - Cupertino, CAResponded on April 21, 2025

    Hello Alexander, We're thrilled to hear that you and your family had a fantastic dinner at Benihana - Cupertino, CA! It's wonderful to know that you enjoyed the food and service. We always strive to make special occasions even more memorable. Your kind words mean the world to us and we're grateful for your support. We look forward to serving you again soon. Warm Regards, The Management Team
    

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