Benihana - Cupertino, CA

Review summary

1. E

   Elizabeth

   Sacramento

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Possibly the worst dining experience I've had in a while. While I understand running behind ....we waited over 1.5 total hours. For them to give our reservation away to someone claiming my name supposedly. Then to make us wait again, and Everytime the gentleman left the front desk it seems to be utter chaos. when they finally seated us with another party of six reservation, We found out that the party of six actually had brought and extra person, so their now 7 party would not leave space for us to sit. so we had to then wait again and by then I was hangry, my kid was hangry so we left to eat elsewhere....... Where the service was not lacking!! please tell your front desk, young ladies to not continuously lie to people with reservations. We could hear her saying that they were 30 minutes behind when in actuality they were 55 minutes to an hour behind. Don’t make people wait longer than they have to.
   

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2. K

   Krish

   San Francisco

   29 reviews

   1.0

   29 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Overcrowded. Had to wait 30 minutes to be seated. Food was nothing special. Any strip mall chinese restaurant fried rice will taste better. The Teppan chefs' skills were very novice level.
   

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3. P

   Patty

   VIP

   San Francisco

   11 reviews

   3.0

   11 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 2

   Usually love coming here and always book on open table. Unfortunately it was very busy and we were seated 30 minutes late. The restaurant was packed! To the point of 10+ people at some tables with aisles being blocked. Luckily we sat at a table mouthing the main aisle. The server was attentive and the food was good. Our chef went a little overboard with black pepper liberally applied to all good. My filet mignon was medium (ordered medium rare) and shrimp was hard. The lobster was good. Will return on a less busy night.
   

   Benihana - Cupertino, CAResponded today

   Hello Patty, We appreciate you taking the time to share your feedback with us. We're sorry to hear that your recent visit to Benihana - Cupertino, CA didn't meet your expectations. We understand the inconvenience caused by the busy conditions and the feeling of crowding. We're glad to hear that you found our server attentive and enjoyed the food. We'll certainly take your feedback about the filet mignon, shrimp, and lobster into consideration as we continually strive to improve our food and service. We hope to have the opportunity to serve you again on a less busy night in the future. Best regards, The Management Team
   

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4. A

   April

   VIP

   San Francisco

   5 reviews

   1.0

   5 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 2

   We made a reservation for 6:15pm. When we arrived, we were told we would be seated in 20 minutes. After checking in multiple times and being told we were next, we were sat at our table at 7:25pm. No explanation. No apologies. Nothing to make it right. Over an hour wait with a reservation. It was clear we were sat with another group that had been forgotten or mismanaged because they seemed very upset as well. They had two smaller children that were simply starving by this point. It was quite a wait after that to get drinks, the soup/salad. Our chef was the only shining spot (and the company we came with of course!). The food is as you expect; the fried rice is the best and everything is else pretty much tastes the same (like garlic butter). It’s entertaining once it gets going. Other than that, I don’t recommend this location at all.
   

   Benihana - Cupertino, CAResponded today

   Thanks for the review, April. We're truly sorry to hear about your experience at Benihana - Cupertino, CA. It's our goal to provide an enjoyable dining experience for all our guests, and we're disappointed to know we fell short this time. We understand how frustrating it can be to wait for a reservation and for your table, and we apologize for the delay and any confusion caused. We're glad to hear that you enjoyed our fried rice and found our chef entertaining. Your feedback is valuable to us, and we will use it to improve our service. We hope for another chance to provide you with a better experience.
   

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5. J

   Joan

   Columbus

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent place for a birthday dinner. Looking how your food is cooked is always fun, especially with a great chef.
   

   Benihana - Cupertino, CAResponded today

   Hi Joan, Thank you so much for choosing Benihana - Cupertino, CA for your birthday dinner! We're thrilled to hear that you enjoyed your experience with us. It's always a pleasure to provide you with an entertaining dining experience. We're glad you appreciated the creativity of our chef and the attention to detail in our cooking. We look forward to serving you again soon. Best wishes, The Management Team
   

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6. a

   ali

   VIP

   San Francisco

   4 reviews

   1.0

   4 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 2

   Service was horrible, very slow. Tables that arrived after us ate before us and when we asked the manager he said he will look into it and never came back. Service has gone downhill and food was average at best.
   

   Benihana - Cupertino, CAResponded today

   Hello Ali, We're really sorry to hear about your experience at Benihana - Cupertino. It's disappointing to know that the service did not meet your expectations, and we apologize for the delay in service. We also regret that the food did not meet your expectations. We always aim to deliver a great experience, and we're sorry that we fell short this time. Your feedback is important to us and we will certainly look into this matter. We hope you'll give us another chance to serve you better in the future. Best regards, The Management Team
   

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7. J

   Jackie

   VIP

   San Francisco

   56 reviews

   3.0

   56 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 4

   Food was excellent and our chef was fun and well trained. Server was pretty mediocre. Checking and waiting for our table was awful. 5:30 reservation, arrived at 5:20 and checked in at the host stand. We’re told we would be seated shortly and to wait in the bar. We kept seeing people come in and get seated before us. At 5:40 I asked the hostess if we had missed our name being called. She said we were the next table. Again, people are coming in and being seated. At 5:50 I asked her again, clearly giving her our party name. She again said we were the next table. Now 6:00 rolls around and the same thing with the hostess, so I went to the check in stand and asked the main person how much longer for us to be seated. She told me that had called us four times and no one answered. That would be impossible. We were seated at the table closest to the host stand. I also explained that I had asked the other hosted THREE TIMES when we would be seated and she kept telling me we were the next table. She just shook her head and said she would seat us next. There weee FIVE people at the host stand. This was terrible customer service compounded by a bad attitude all around and never any apology. We were celebrating my son’s birthday, which we have celebrated at the Cupertino Benihana for more than 30 years. If not for that tradition, we would have just left. Luckily, we got a great chef!
   

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8. C

   Cassandrea

   VIP

   Central Coast

   32 reviews

   5.0

   32 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great fun for groups or a date night. Come prepared with an appetite! Skip the cocktails instead order a beer or sake.
   

   Benihana - Cupertino, CAResponded 2 days ago

   Hi Cassandrea, We're thrilled to hear that you had a great time at Benihana - Cupertino, CA! It's great to know that you enjoyed your date night with us, and that we could contribute to your group's fun. We're sorry to hear that you skipped the cocktails, but we're glad you're choosing to enjoy our food and drinks instead. We appreciate your high ratings and look forward to serving you again soon. Best, The Management Team
   

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9. K

   Kristin

   VIP

   Palm Springs

   1 review

   2.0

   1 review

   Dined 6 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 3

   Waited almost for the chef to come cook. Ridiculous.
   

   Benihana - Cupertino, CAResponded 4 days ago

   Hello Kristin, We're truly sorry to hear about your experience at Benihana - Cupertino, CA. We strive to provide our guests with an exceptional dining experience and it seems we fell short during your visit. We understand that waiting for the chef to come to the table can be frustrating and we apologize for the inconvenience. We appreciate your feedback and will certainly use it to improve our service. We hope you'll give us another chance to provide a better experience in the future. Best, The Management Team
   

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10. B

    Barbara

    VIP

    San Francisco

    21 reviews

    5.0

    21 reviews

    Dined 6 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Food was great and so was the Benihana Chef. Thanks for another great meal and experience.
    

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    Benihana - Cupertino, CAResponded 5 days ago

    Hey Barbara, Thank you for taking the time to leave us such a fantastic review! We're thrilled to hear that you enjoyed the food and our Benihana Chef. It's always a pleasure to provide our guests with a memorable dining experience. Your kind words mean a lot to us. We look forward to welcoming you back soon for another great meal and experience! Best regards, The Management Team at Benihana - Cupertino, CA
    

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