Benihana - Cupertino, CA

Review summary

1. m

   marlene

   VIP

   San Francisco

   38 reviews

   3.0

   38 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 3

   Usually we get a very lively chef at Benihana's but this time...no, Chef, never said one word about what he was doing etc......he cooked okay, but I felt sorry for the children at our table, because they usually benefit from a very talkative chef..and this chef was Non Talking., just cooking!!!
   

   Benihana - Cupertino, CAResponded 2 days ago

   Thanks for visiting us, Marlene. We're sorry to hear that your recent experience at Benihana - Cupertino didn't live up to your expectations. We're glad to hear that you enjoyed our food and service. We truly value your feedback and will certainly take it into consideration as we continually strive to provide our guests with an enjoyable dining experience. We hope you'll give us another chance to make it right in the future.
   

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2. E

   Edw

   San Francisco

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We enjoyed our experience. It was a great time out. Had been there in over 10 years was a little bit shocked by the prices, but the food was great.
   

   Benihana - Cupertino, CAResponded 2 days ago

   Hey Edw, Thank you for taking the time to leave us a review. We're thrilled to hear that you enjoyed your experience at Benihana - Cupertino. It's great to know that we've been a part of your routine for over 10 years. We understand that our prices may be on the higher side, but we're glad that you found the food to be great. We appreciate your feedback and look forward to serving you again in the future. Best Regards, The Management Team
   

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3. P

   Peggy

   San Francisco

   33 reviews

   4.0

   33 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   We come here every year for my daughters birthday. We started this tradition when she was in the 9th grade. She just turned 44. It is a great way to celebrate. The food is so good and the chefs make it very entertaing. My only complaint is that over the years it has gotten too crowded. We now usually have to wait for well over a 1/2 hour. That’s the pitfalls when a restaurant becomes very popular.
   

   Benihana - Cupertino, CAResponded 2 days ago

   Hello Peggy, Thank you for choosing Benihana - Cupertino for your daughter's birthday celebrations! We're thrilled to hear that you've been with us since the beginning and celebrate with us every year. We're glad you enjoy the food and the entertainment our chefs provide. We acknowledge your feedback about the crowded conditions and we apologize for any inconvenience it may cause. We appreciate your understanding and patience as we've grown into a popular spot. We look forward to many more celebrations with you! Best, The Management Team
   

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4. M

   Mara

   San Francisco

   4 reviews

   2.0

   4 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   Consistently poor service. I feel like this comes from the management down because it keeps happening. Dirty environment. Weird and bad smell coming from the dirty carpet. Needs a deep cleaning. Took 45 minutes to get an early on requested fork. Couldn’t eat first two courses because there were “no clean forks available “ per the server…. unacceptable. Bad experience.
   

   Benihana - Cupertino, CAResponded 2 days ago

   Hi Mara, We're truly sorry to hear about your recent experience at Benihana - Cupertino. We understand that our service and cleanliness did not meet your expectations and for that, we apologize. We take your feedback seriously and will use it as an opportunity to improve. We're also disappointed to hear about your long wait for forks, which is not the standard of service we aim to provide. We appreciate your patience and hope to have the opportunity to serve you better in the future. Best regards, The Management Team
   

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5. S

   Sylvia

   Central Coast

   2 reviews

   3.0

   2 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Hostess could’ve been more attentive. She seemed a little rude and didn’t acknowledge to say hello to all of us. Which I think is important if you’re gonna be at the front desk.. Also the lunch menu wasn’t offered. Lastly the chef took a pretty long time to come out I would say almost an hour.
   

   Benihana - Cupertino, CAResponded 2 days ago

   Hello Sylvia, Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed the food and found value in your visit to Benihana - Cupertino. We apologize for the inconvenience caused by the hostess's lack of attentiveness. We always strive to provide excellent service to our guests and we're sorry if you felt overlooked. We also understand your concern regarding the lunch menu. We strive to offer a variety of options to cater to all our guests' needs. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Best regards, Benihana - Cupertino, CA Management Team
   

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6. D

   Demil

   San Francisco

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and the chiefs were funny and very polite
   

   Benihana - Cupertino, CAResponded 4 days ago

   Hello Demil, Thank you for taking the time to leave us such a wonderful review. We're thrilled to hear that you enjoyed our service and found our chiefs to be amusing. Your feedback truly means a lot to us. We look forward to welcoming you back to Benihana - Cupertino soon. Thanks again! Best regards, The Management Team
   

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7. M

   Mercedes

   VIP

   Tampa

   10 reviews

   3.0

   10 reviews

   Dined on December 16, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Hostess sat us (group of 7) server was not very attentive the whole time. We didn’t even start the Chef portion until an hour into our reservation. We had to ask for drink refills continuously, our server only came to our table about 3 times before the chef came. My group of 7 and the two people next to us were very confused. No chef was cooking at any table before our chef started. The people across from us sat 30 mins after and their chef started cooking before ours. It seemed like a lot of miscommunication. Food was great & chef was awesome.
   

   Benihana - Cupertino, CAResponded 5 days ago

   Thanks for the feedback, Mercedes! We're sorry to hear about your recent experience at Benihana - Cupertino. We pride ourselves on our attentive service and it's disappointing to hear that we fell short during your visit. We understand that the start time for your chef and the lack of attention from our server affected your overall dining experience negatively. We appreciate your patience and understanding, and we're grateful that you enjoyed our food and the performance of our chef. Your feedback is crucial to us, and we will use it to improve our service. We hope to have the opportunity to serve you again and provide a better experience.
   

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8. A

   Anett

   Richmond

   1 review

   2.0

   1 review

   Dined on December 15, 2024

   1. Overall 2
   2. Food 4
   3. Service 5
   4. Ambience 5

   I had a party of 10 for a 7:15 reservation and we didn’t get seated til 9pm. We did receive 2 free appetizer coupons but the wait was ridiculous! Probably the most I’ve ever waited. Our chef was great tho just the wait time was the worst!
   

   Benihana - Cupertino, CAResponded on December 16, 2024

   Hi, Anett! Thank you for taking the time to share your experience with us. We're glad to hear that you enjoyed our chef's performance, but we're sorry to hear about the wait time. We understand how frustrating that can be and we sincerely apologize for the inconvenience. We appreciate your patience and understanding. We hope to have the opportunity to serve you and your party again soon. Best regards, Benihana - Cupertino Management Team
   

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9. L

   Lawrence

   VIP

   New York City

   2 reviews

   1.0

   2 reviews

   Dined on December 15, 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   We had a 7pm reservation for my son’s birthday party. They didn’t seat us until 8pm. There must have been 100 people who were also backed up waiting for their table. It was a complete circus. When I asked them if something was wrong tonight they said no this is how it it on Saturdays. First and last time I go to Benihana.
   

   Benihana - Cupertino, CAResponded on December 16, 2024

   Thanks for the review, Lawrence! We're sorry to hear about your experience with the wait time on your son's birthday. We understand how frustrating it can be to wait for a reservation especially on a busy night. We apologize for the inconvenience and appreciate your patience. It's great to hear that you enjoyed the food. We're committed to improving our service and your next visit will be more enjoyable for you and your party.
   

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10. A

    Aaron

    San Francisco

    1 review

    3.0

    1 review

    Dined on December 15, 2024

    1. Overall 3
    2. Food 5
    3. Service 4
    4. Ambience 4

    We waited 45 minutes past our reservation to be seated and then were taken to a table without enough chairs, which resulted in having to wait for the next available table. Food and service are always good, but long wait times with a reservation is a continued opportunity.
    

    Benihana - Cupertino, CAResponded on December 16, 2024

    Hey Aaron! Thanks for visiting us at Benihana - Cupertino. We're sorry to hear about the long wait you experienced. We understand how frustrating it can be to wait for a table, especially when you have a reservation. We appreciate your patience and will work on improving our reservation system to avoid such issues in the future. Despite the wait, we're glad to know that you still found our food and service satisfactory. We hope to serve you again soon.
    

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