Benihana - Cupertino, CA

Review summary

1. D

   Diana

   San Francisco

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Made I reservation for 10 people on a Friday night at 7:30. When we arrived we were asked to wait in the lobby for 10 minutes. We were not seated until 8:10. They should not have taken more reservations if they could not seat the parties at the time of the reservation. I kept checking with the front desk and they couldn’t give me any information on how much longer we would wait. Waiting 40 minutes for a reserved table is ridiculous.
   

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2. D

   Denise

   San Francisco

   9 reviews

   5.0

   9 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Victor was our chef and Joshua was our server. Victor of course was an awesome cook. He was attentive even when our server was not around and prepared and seasoned the food very well. Victor put on a wonderful show and he even had jokes!
   

   Benihana - Cupertino, CAResponded 1 day ago

   Thanks for visiting us, Denise! We're thrilled to hear that you had an enjoyable experience at Benihana - Cupertino. It's always our pleasure to provide excellent service and tasty food, and we're glad we could match those expectations for you. We're glad you enjoyed the show and the food preparation. We look forward to serving you again soon.
   

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3. b

   barbara

   San Francisco

   7 reviews

   4.0

   7 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Waited 45 minutes for our table with reservation, and another 30 for any food, but once the chef arrived the food and service were great.
   

   Benihana - Cupertino, CAResponded 4 days ago

   Hello Barbara! Thank you for taking the time to review your experience at Benihana - Cupertino. We're delighted to hear that you enjoyed the food and service. We understand that waiting for a table and for your food can be frustrating, and we're sorry for the delay. We're committed to providing excellent service and we're glad we met your expectations. We hope to welcome you back soon. Best regards, The Management Team
   

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4. J

   Jessica

   San Joaquin

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had Marvin as our chef and he was the best. Our food was seasoned to perfection, normally the chefs lack on seasoning but he was on point. I highly recommend asking for him!!
   

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5. RM

   RyanM

   San Francisco

   2 reviews

   vip
   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great time with friends. Fun experience jjjjjjjjjjjj
   

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   Benihana - Cupertino, CAResponded 5 days ago

   Thanks for the feedback, Ryan! We're thrilled to hear you had a great time at Benihana - Cupertino. It's wonderful to know that you and your friends had a fun experience dining with us. We strive to provide excellent service and it sounds like we hit the mark for you. We appreciate your positive ratings and look forward to welcoming you back soon!
   

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6. R

   Raffi

   San Francisco

   4 reviews

   1.0

   4 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   We were there for my 9 year olds birthday party with his classmates. They sat us 30 mins later than our reservations. The waiter was terrible, super slow. Had to ask 3 times before she gave us forks for the kids. Never refilled water. To top it off, we brought an ice cream cake and when they brought it out it was melted. They didn’t even clean off the table for the kids to eat the cake. Terrible.
   

   Benihana - Cupertino, CAResponded 6 days ago

   Hello, Raffi! We're truly sorry to hear about your experience at Benihana - Cupertino. We strive to provide excellent service to all of our guests and it's clear we fell short during your visit. We understand how important special occasions are and we apologize for the delay and the issue with the cake. We also regret that our staff did not meet your expectations. We will take your feedback into account as we continuously work to improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to provide a better experience. Best, The Management Team
   

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7. R

   Robert

   San Francisco

   103 reviews

   vip
   3.0

   103 reviews

   Dined on November 12, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 1

   Food excellent but very loud and noisy. Service good until the end. Had to wait 10 minutes before receiving card back from server
   

   Benihana - Cupertino, CAResponded on November 14, 2024

   Hello Robert! We appreciate your feedback and are glad to hear that you enjoyed our food and found our service to be good. We understand that the noise level was a bit high and we apologize for any inconvenience caused. We strive to provide an enjoyable dining experience for all our guests and your feedback helps us do just that. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to serve you again soon! Best, The Management Team
   

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8. D

   Dan

   San Antonio

   4 reviews

   2.0

   4 reviews

   Dined on November 12, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   The restaurant is like if you took the cute idea of Benihana and watered it down, added too much salt, shouted it while somehow mumbling it too, and then dropped a disappointing presentation of a Costco sample on a plate.
   

   Benihana - Cupertino, CAResponded on November 14, 2024

   Thanks for visiting us, Dan! We appreciate your feedback. We're sorry to hear that our food and presentation didn't meet your expectations. We strive to create a unique and enjoyable dining experience for all our guests at Benihana - Cupertino. Your comments will definitely help us improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to serve you better in the future.
   

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9. L

   Lisa

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined on November 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent chef and service! Always enjoy coming here!
   

   Benihana - Cupertino, CAResponded on November 14, 2024

   Thanks for the review, Lisa! We're thrilled to hear that you always enjoy your visits to Benihana - Cupertino. It's wonderful to know that our chefs and service consistently meet your expectations. We noticed that you rated us 4 on value, we're always working to provide the best experience for our guests. We look forward to serving you again soon!
   

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10. S

    Salinda

    Orange County

    1 review

    5.0

    1 review

    Dined on November 12, 2024

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 4

    We go every year for my birthday. We always have a great time and REALLY enjoy ourselves. Food is always awesome. Customer service is hit or miss but the great food usually makes up for it.
    

    Benihana - Cupertino, CAResponded on November 14, 2024

    Dear Salinda! Thanks for the feedback! We're thrilled to hear that you always choose Benihana - Cupertino for your birthday celebration. It's great to know that you always enjoy your time with us and that our food consistently hits the mark. We appreciate your honesty about the service, and we're always looking for ways to improve. We hope to see you again soon for another great birthday celebration!
    

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