Benihana - Cupertino, CA

Review summary

1. R

   Roxana

   San Francisco

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   The chest wasn’t friendly at all and lack of experience and extremely and unusual slow. Everything else good. Wait time was way too long too.
   

   Is this helpful?

   Report
2. M

   Maureen

   San Francisco

   7 reviews

   5.0

   7 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent all around. Superb meal and chef and wait staff.
   

   Is this helpful?

   Report
3. C

   Cory

   San Francisco

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Server and cook were excellent. We would go back again
   

   Is this helpful?

   Report
4. L

   Lino

   San Francisco

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   Late seating and service (2 hours after reservation time). Chef was great
   

   Is this helpful?

   Report
5. OT

   OpenTable Diner

   Chicago

   2 reviews

   1.0

   2 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Reservations were delayed by over an hour, ventilation needs to be improved and though it was extremely busy there appeared to be enough staff however they were not all actively working.
   

   1 person found this helpful

   Report
6. E

   Eve

   San Francisco

   19 reviews

   5.0

   19 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The experience was excellent! In the beginning, though, we had to wait for over an hour because it’s Christmas Day! Understandably, nonetheless a bit frustrating. Ty did a good job in serving us! Did not have to wait too long for the beverages. Food was excellent as always! Karina was very very entertaining! Loved every moment! Although I did forget my son’s second refill of Shirley Temple, everything else was just enjoyable!
   

   • 

   Is this helpful?

   Report
7. D

   Deb

   San Francisco

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very enjoyable dining experience. We enjoyed the food.
   

   Is this helpful?

   Report
8. T

   Tony

   Brighton

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Super experience and food at a reasonable price and great for Xmas day
   

   Is this helpful?

   Report
9. C

   Christina

   Las Vegas

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Benihanas is always a good time for our family. The manager greeting us was amazing. His role is a value part of dining and his enthusiasm was impeccable! Thank you for the Christmas experience. We enjoyed ourselves.
   

   Benihana - Cupertino, CAResponded 3 days ago

   Hello Christina, Thank you for choosing Benihana - Cupertino, CA during your family Christmases! We're thrilled to hear that we contributed to your enjoyable experience. It's always our pleasure to make our guests feel special. We appreciate your kind words and look forward to serving you and your family for many more celebrations. Thank you once again for your wonderful review. Best regards, The Management Team
   

   Is this helpful?

   Report
10. M

    Myn

    VIP

    San Francisco

    1 review

    3.0

    1 review

    Dined 4 days ago

    1. Overall 3
    2. Food 4
    3. Service 4
    4. Ambience 3

    We waited over 1hour even with a reservation. I found out that they took walk ins and made everyone else wait. Very disappointing!
    

    Benihana - Cupertino, CAResponded 3 days ago

    Thanks for the feedback, Myn. We're sorry to hear about your experience at Benihana - Cupertino, CA. It's disappointing to know that you had to wait despite your reservation, especially when our guests are usually allowed to bypass the waiting area and go directly to their table. We understand how frustrating that must have been for you and we sincerely apologize for the inconvenience. We're taking your feedback into account as we continually strive to improve our service. We hope to have the opportunity to serve you again and provide a better experience.
    

    Is this helpful?

    Report