Benihana - Cupertino, CA

Review summary

1. M

   Megs

   San Francisco1 review

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I really enjoyed my visit. Our server, Maddie, was lovely and made the experience very easy and answered all of our (numerous and probably stupid) questions with a smile. Our chef, Luis, was very talented and kept us laughing throughout the meal. The food was delicious.
   

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2. OT

   OpenTable Diner VIP

   San Francisco8 reviews

   4.0

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   It was a birthday celebration and it was great. Delicious food and great service!
   

   Benihana - Cupertino, CAResponded 3 days ago

   Dear Guest! Thanks for the feedback! We're glad to hear that you enjoyed your birthday celebration at Benihana - Cupertino, CA. It's wonderful to know that our food was a hit and that our service met your expectations. We strive to provide the best for our guests and your feedback is a testament to our efforts. We look forward to serving you again soon!
   

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3. P

   Paul

   San Francisco13 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was my girlfriend's first ever Benihana experience and it did not disappoint. Our chef Cristian made lots of miscues, but he recovered well so my girlfriend did not notice. I always enjoy a delicious meal at Benihana, thank you.
   

   Benihana - Cupertino, CAResponded 3 days ago

   Hi Paul, Thank you so much for your wonderful review! We're thrilled to hear that your girlfriend's first experience at Benihana was a memorable one. We're sorry to hear about the mistakes made by our chef, but we're glad to know that he recovered well and that your experience was enjoyable. Your kind words mean a lot to us and we're grateful for your support. We look forward to serving you again soon! Best regards, The Management Team at Benihana - Cupertino, CA
   

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4. a

   amanda

   San Francisco3 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We love Benihana! Service is always great and by scheduling a reservation in advance it always makes the experience easier as well. Food is phenomenal!
   

   Benihana - Cupertino, CAResponded 1 day ago

   Thanks for visiting us, Amanda! We're thrilled to hear that you love Benihana - Cupertino, CA. Our team works hard to provide great service and fantastic food, so we're glad you enjoy both. It's always our goal to make your experience even easier. We appreciate your feedback and look forward to serving you again soon!
   

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5. L

   Les

   San Francisco3 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everyone should experience Benihana at least once in their lifetime. However, we keep coming back because we just love the food. I don't think I've ever been disappointed since my first meal at a Benihana restaurant in Atlanta, GA in 1975.
   

   Benihana - Cupertino, CAResponded 6 days ago

   Hey Les, Thank you so much for your kind words and the 5-star rating! We're thrilled to hear that we've become a staple in your life and that you love our food. We always strive to provide the best dining experience possible, so your feedback is greatly appreciated. We're also glad to know that you've had memorable meals at our restaurants throughout your life, and we look forward to welcoming you back to Benihana - Cupertino, CA! Best, The Management Team
   

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6. W

   Winnie

   San Francisco1 review

   1.0

   Dined on March 3, 2025

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 1

   I made a reservation for 6:30pm and didn’t get seated until 1 hour later. When I checked in for my reservation the hostess never told me they were 1 hour behind schedule. If I have known, I would have not waited. I kept checking in every 15 mins and the hostess kept telling my table will be ready soon. Why make a reservation when my party and I still had to wait 1 hour before getting seated!! Our server as ok. He was quick taking our order and bringing our drinks, soup and salad out at a reasonable time but he never came back to refill our drinks.
   

   Benihana - Cupertino, CAResponded 7 days ago

   Hey Winnie, We're truly sorry to hear about your recent experience at Benihana - Cupertino, CA. It's our goal to provide timely service and it's clear we fell short during your visit. We understand how frustrating it can be to wait, especially when you've made a reservation. We assure you that we will address this issue with our team to ensure it doesn't happen again. We appreciate your understanding and patience, and we hope to have the opportunity to serve you better in the future. Best, The Management Team
   

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7. OT

   OpenTable Diner

   Los Angeles1 review

   3.0

   Dined on March 3, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   We waited an HOUR for our table even with a reservation. Our food was ok but we were so hungry and it was so loud it was hard to enjoy the atmosphere for our birthday person. I won’t be going back to this location again
   

   Benihana - Cupertino, CAResponded 7 days ago

   Dear Guest! Thanks for the feedback. We're sorry to hear that you had a less than satisfactory experience at our restaurant. We understand how important special occasions are and we apologize for the delay and the noise level. We're also sorry to hear that you found our food just okay. We always aim to provide excellent service and delicious meals, and it seems we fell short during your visit. Your feedback is valuable to us and we will certainly use it to improve. We hope you'll reconsider visiting us again in the future.
   

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8. C

   Celia

   San Francisco9 reviews

   4.0

   Dined on March 3, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Such a fun experience and lovely fresh food with charming cooks at the table; have been going for 30+ years on 2 coasts and it never gets old; prices have risen pretty steeply it seems these last years (cost prohibitive to get anything but chicken at least for us) but it's really a special experience and worth it in most ways. Also their gift cert with coupons-off and birthday specials (mailing list) make it more accessible.
   

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9. K

   Kimberly

   San Francisco2 reviews

   5.0

   Dined on March 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My family and I had a great time. We were quickly seated and our server was always available and on top of drink refills. He was very friendly and knowledgable. Our chef, Heli (I hope I remember his name correctly) was great. We had two young kids with us and he interacted with them during the dinner. Overall, experience was wonderful and food was terrific.
   

   Benihana - Cupertino, CAResponded 7 days ago

   Thanks for the feedback, Kimberly! We're thrilled to hear that you and your family had a great time at Benihana - Cupertino, CA. It's wonderful to know that our team was attentive and friendly, and that you enjoyed the interaction with our chef. We're especially pleased that our team was able to meet your young kids' needs. Your kind words are greatly appreciated and we look forward to welcoming you back soon!
   

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10. OT

    OpenTable Diner VIP

    San Francisco1 review

    3.0

    Dined on March 2, 2025

    1. Overall 3
    2. Food 5
    3. Service 3
    4. Ambience 5

    Chef Robert and the GM were phenomenal. Unfortunately we had to wait 45+ minutes to be seated even though we had a reservation.
    

    Benihana - Cupertino, CAResponded on March 3, 2025

    Dear Guest! Thank you for your feedback. We're glad to hear you enjoyed our service and food, but we're sorry for the wait you experienced despite having a reservation. We understand how frustrating that can be and we're working on improving our seating system to avoid such delays. We hope to see you again soon for a more seamless experience. Best, The Management Team
    

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