Benihana - Dallas, TX

Review summary

1. C

   Clay

   VIP

   Dallas

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 5
   4. Ambience 1

   Everything was dirty! The bathrooms, dining room including the menus. Food was ok but not for the price.
   

   Benihana - Dallas, TXResponded today

   Hi Clay, We're truly sorry to hear about your experience at Benihana - Dallas, TX. We pride ourselves on cleanliness and it's disappointing to know that we fell short during your visit. We also apologize if our food didn't meet your expectations. We strive to provide excellent service and value, and we're sorry we missed the mark this time. We appreciate your feedback and will use it to improve. We hope you'll give us another chance to make it right. Best regards, The Management Team
   

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2. J

   Julie

   Dallas

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Sadly, this meal was a huge disappointment. If I could give 0 stars, I would. It was a special birthday celebration for my son and brought my family of four. I had a reservation for a communal table at 1:30 and was sat at the very back table with another party of 5, so it was a tight fit. We waited until 2:36 to even begin the meal, I checked my watch. The chef was exhausted from finishing the table next to us. It was very rushed and low key, he seemed to just want to finish. There was no 'happy birthday' or celebration or energy. As we left, I noticed the larger room with communal tables and the servers were laughing and singing 'happy birthday'. It was a huge disappointment and unfortunately, I can't do a do-over with my son's birthday. I never write a review, I'm very content with things and accept graciously, but this was for my family. I would love to have my money back!!
   

   Benihana - Dallas, TXResponded today

   Thanks for visiting us, Julie. We're truly sorry to hear that your experience at Benihana - Dallas, TX, didn't live up to expectations. It's disappointing to hear that the special birthday celebration didn't reflect the warmth and energy we strive to provide. We also apologize for the delay in service you experienced. We take your feedback seriously and will use it to improve our service. We hope you'll consider giving us another chance in the future. Best, The Management Team
   

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3. D

   Dan

   VIP

   Dallas

   37 reviews

   5.0

   37 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Six of us enjoyed a birthday celebration for five of us. We had shrimp tempura, Benihana Delight, Rocky's Choice steak & chicken, Samurai Treat, hibachi chicken & hibachi chicken rice. Evie provided excellent service, and Alex did a great job of cooking the food and entertaining us while he did it. The food was very good. We will be back
   

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4. K

   Krystal

   Dallas

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   Everything started off good but then drinks were forgotten, food was passed through the tables hands bs served, spoons weren’t brought, rice wasn’t brought, food was way over salted and overcooked, sauces were way to acidic with vinegar, drinks were empty most of the meal, had to continually ask for refills and even had to get a busboy to find someone to get our checks. Room a few tables down was screaming so loud we couldn’t even talk to each other. Worst experience I have ever had here and certainly nowhere near the dining experience one would expect from Benihanas.
   

   Benihana - Dallas, TXResponded 1 day ago

   Thanks for visiting us, Krystal. We're truly sorry to hear about your disappointing experience at Benihana - Dallas, TX. We apologize for the issues you encountered with the service and the quality of the food. We strive to provide a pleasant dining experience, and we're disheartened to hear that we fell short during your visit. We will certainly address these issues with our team to prevent such incidents from happening in the future. We hope you will give us another chance to make it right. Best regards, Benihana - Dallas, TX Management Team
   

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5. S

   Star

   VIP

   Dallas

   16 reviews

   3.0

   16 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 2

   My daughter loves hibachi on her birthday and this is her spot. Our service personally was good. We had Evie. Our service waa pretty quick with minimal wait for our chef. However our sister table in the same space was there BEFORE us and were just getting their chef as we were starting dessert. It was bad! There was an older couple celebrating their anniversary and they were first timers. They mgr was rude and not accommodating. When they complained that they were their first (which we seconded) he was dismissive. They comped them some edamame. Not sure how it shakes out at the end. I’m hoping they comped their meal. The restaurant overall needs updating. It’s very old. We love hibachi but don’t frequent it bc it’s no aesthetically appealing.
   

   Benihana - Dallas, TXResponded 3 days ago

   Hello Star, We're glad to hear that your daughter enjoyed her birthday celebration at Benihana - Dallas, TX! It's great to hear that our team made her birthday memorable. We're sorry to hear about the wait time for your hibachi. We always aim to provide our guests with prompt service, and we apologize if we fell short this time. We appreciate your feedback and will certainly take it into consideration for our future improvements. We're grateful for your understanding and patience. We hope that your sister's experience was better. We look forward to welcoming you back soon. Best, The Management Team
   

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6. OT

   OpenTable Diner

   Dallas

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   We had to wait about 30 minutes for our table which was not ideal. We did have a reservation and arrived on time. They also seemed to be short on servers and chefs. We waited a while on the cooking and drinks. But food was amazing as always.
   

   Benihana - Dallas, TXResponded 5 days ago

   Dear Guest, Thank you for your feedback. We're glad to hear that you enjoyed the food at Benihana - Dallas, TX. We apologize for the wait time and any inconvenience it may have caused. We're working on improving our service to ensure our guests have a more enjoyable experience. We appreciate your patience and understanding. Looking forward to serving you again. Best, The Management Team
   

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7. G

   Ginder

   VIP

   Dallas

   3 reviews

   5.0

   3 reviews

   Dined on February 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everybody are happy and especially the cooker is super good person and super happy and funny always I recommend Arsene Benihana’s in Dallas Tx The cooker Arsene 
   

   Benihana - Dallas, TXResponded on February 24, 2025

   Hello Ginder, We're thrilled to hear that you enjoyed your experience at Arsene Benihana's Dallas. It's wonderful to know that our team's personality and humor added to your experience. We always strive to make our guests feel happy and satisfied. Your recommendation means a lot to us. Thank you for your kind words and for giving us a perfect rating. We look forward to serving you again soon. Best, The Management Team
   

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8. M

   Maurianna

   Mississippi

   1 review

   1.0

   1 review

   Dined on February 23, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We had a reservation for 7:15 and checked in and was told it was an hour wait. We waited and was taken off the wait list stating we did not show but we were in lobby waiting and our name was never called we only knew of our names being removed from the list because the host said my last name and to remove me. I let the host know that we were here and our name had not been called and he apologized stating it was a mix up on his end by adding us to another party that did not show. We were sat down about 8:30 and was given a complimentary picture. We waited another 30 mins for the waiter to come and get our drink orders and appetizers. We ordered deep fried California rolls and they reminder cooked and and as if it was hardly dipped with little crunch with no eel sauce.. The cook didn’t come until 9:45 and we ordered the 3 trio with chicken fried rice and the food horrible . The rice wasn’t seasoned correctly so we waited for yum yum sauce and it was HORRIBLE like did not have no taste to it as if something was just thrown together. Our whole night was stolen from us because of the long wait to sit and then once we sat another hour for the waiter and the appetizers to come back and then another hour for the cook and then about 2 hours for the cook to make the food and serve it. My boyfriend and I love hibachi and has always wanted to try the authentic hibachi from Benihana so we thought and was truly disappointed. The food from this establishment is HORRIBLE!! The vibes we observed that Benihana is popular for the name but quantity over quality is real. They are sitting more people down and have us waiting. Because by the time the cook finished our food we were ready to do and had lost our appetite. The waiter proceeds to come back and check on us and we let him know we were ready for to go plates and ticket and he comes back minutes later with the to go plates and we had to wait an additional 30 mins for the tickets. Worst experience ever! We are NEVER coming back.
   

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   Benihana - Dallas, TXResponded on February 24, 2025

   Hi Maurianna, We're truly sorry for your experience at Benihana - Dallas, TX. We sincerely apologize for the long wait and the quality of food. We pride ourselves on our authentic hibachi cuisine and regret that we fell short. We value your feedback and will use it to improve. We hope for another chance to provide you with the experience you deserve. Best, The Management Team
   

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9. N

   Nicole

   Dallas

   1 review

   5.0

   1 review

   Dined on February 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Waiting time was 45 mins even with reservations but i do understand things happen.
   

   Benihana - Dallas, TXResponded on February 24, 2025

   Hey Nicole, Thank you for choosing Benihana - Dallas, TX for your dining experience and for taking the time to leave us a review. We're thrilled to hear that you rated our food, service, and value highly. We sincerely apologize for the wait you experienced, but we're glad to hear that it didn't detract from your overall experience. We appreciate your understanding and patience, and we hope to see you again soon! Best, The Management Team
   

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10. K

    Katrina

    Dallas

    2 reviews

    1.0

    2 reviews

    Dined on February 22, 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 2

    I made my rsvp with my food allergy, as well as told the server I’m allergic to seafood. But the server didn’t inform the cook so my food was contaminated. They brought me food from the kitchen, but as you can imagine my party guest had eaten all their food when my food finally came out!! it was a smaller portion in comparison to my guest grilled food and my food became just a carry out/Togo meal, rather than a dining experience. I just drank my strawberry lemonade and ate the fried rice that was cooked before the contamination began. Totally disappointed….
    

    Benihana - Dallas, TXResponded on February 24, 2025

    Dear Katrina, We sincerely apologize for your disappointing experience. Ensuring our guests' safety, especially with food allergies, is our top priority, and we deeply regret that we fell short. Your feedback is invaluable, and we are addressing this with our team to ensure better communication between servers and the kitchen. We understand how frustrating it must have been to wait while your party dined, and we truly regret that your meal did not meet expectations. Please reach out to us directly—we would love the opportunity to make this right. Your trust means everything to us
    

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