Benihana - Dallas, TX

Review summary

1. T

   Toshika

   Minneapolis

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a good chef and experience. Preston was really good and kept our attention. He made the experience pleasant. Thanks for a good time.
   

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2. A

   April

   VIP

   Dallas

   8 reviews

   3.0

   8 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 1
   3. Service 1
   4. Ambience 2

   The cook Preston needs more experience, this is the second that he has cooked for me and each time he burned up the rice and the chicken. Last time 2 guest walked out and others received gift cards, I understand that you guys are short cooks but he definitely needs to go back to training
   

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3. E

   Eva

   Dallas

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Even after the grill didn't work, the manager and staff went beyond to accommodate my, family, friends and me. It's was my bday celebration and they made it a good one ! The cook was crazy and waiter was cool. I recommend this Benihana all the time.
   

   Benihana - Dallas, TXResponded 1 day ago

   Thanks for the feedback, Eva! We're thrilled to hear that you and your family had a memorable birthday celebration at Benihana - Dallas, TX. We apologize for the initial issue with the grill, but we're glad we could accommodate your needs. We're also pleased to hear that our staff made your experience enjoyable. We appreciate your high ratings and look forward to welcoming you back soon!
   

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4. OT

   OpenTable Diner

   Dallas

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   They did a great job with 5 rowdy 3rd graders for a birthday dinner!!
   

   Benihana - Dallas, TXResponded 2 days ago

   Dear Guest! We're thrilled to hear that you had such a great experience celebrating your daughter's birthday at Benihana - Dallas, TX! It's wonderful to know that our team was able to handle the extra guests with ease. We always strive to make every birthday a memorable one for our guests. Your high ratings for our food and service are greatly appreciated. We hope to welcome you and your family back for more celebrations in the future! Best wishes, The Management Team
   

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5. J

   Judy

   Dallas

   11 reviews

   5.0

   11 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We'd love the food and experience at this Beni Hana's. Alberto put on a great show with the delicious food and the waitress was attentive and very friendly. Kids and adults both loved the food too!
   

   Benihana - Dallas, TXResponded 2 days ago

   Hello Judy, We're thrilled to hear that you had a fantastic experience at Benihana - Dallas, TX! It's wonderful to know that our food and service lived up to your expectations. We always strive to provide an exceptional dining experience, so it's great to hear that you and your family enjoyed it. We look forward to welcoming you back soon. Best Regards, The Management Team
   

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6. C

   Clay

   VIP

   Dallas

   1 review

   2.0

   1 review

   Dined 6 days ago

   1. Overall 2
   2. Food 3
   3. Service 5
   4. Ambience 1

   Everything was dirty! The bathrooms, dining room including the menus. Food was ok but not for the price.
   

   Benihana - Dallas, TXResponded 4 days ago

   Hi Clay, We're truly sorry to hear about your experience at Benihana - Dallas, TX. We pride ourselves on cleanliness and it's disappointing to know that we fell short during your visit. We also apologize if our food didn't meet your expectations. We strive to provide excellent service and value, and we're sorry we missed the mark this time. We appreciate your feedback and will use it to improve. We hope you'll give us another chance to make it right. Best regards, The Management Team
   

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7. J

   Julie

   Dallas

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Sadly, this meal was a huge disappointment. If I could give 0 stars, I would. It was a special birthday celebration for my son and brought my family of four. I had a reservation for a communal table at 1:30 and was sat at the very back table with another party of 5, so it was a tight fit. We waited until 2:36 to even begin the meal, I checked my watch. The chef was exhausted from finishing the table next to us. It was very rushed and low key, he seemed to just want to finish. There was no 'happy birthday' or celebration or energy. As we left, I noticed the larger room with communal tables and the servers were laughing and singing 'happy birthday'. It was a huge disappointment and unfortunately, I can't do a do-over with my son's birthday. I never write a review, I'm very content with things and accept graciously, but this was for my family. I would love to have my money back!!
   

   Benihana - Dallas, TXResponded 4 days ago

   Thanks for visiting us, Julie. We're truly sorry to hear that your experience at Benihana - Dallas, TX, didn't live up to expectations. It's disappointing to hear that the special birthday celebration didn't reflect the warmth and energy we strive to provide. We also apologize for the delay in service you experienced. We take your feedback seriously and will use it to improve our service. We hope you'll consider giving us another chance in the future. Best, The Management Team
   

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8. OT

   OpenTable Diner

   Austin

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 4
   3. Service 2
   4. Ambience 1

   We had a reservation for 7pm and checked right in at 7pm and we did not get sat until 8pm and our party had to be split up. It was such a mess in there and don’t want to go back since it was not a good experience.
   

   Benihana - Dallas, TXResponded 2 days ago

   Dear Guest! We're truly sorry to hear about your recent experience at Benihana - Dallas, TX. It's always our goal to provide a seamless dining experience, and we regret that we fell short during your visit. We understand how frustrating it must have been to wait for your party, despite having a reservation, and we apologize for the inconvenience. We appreciate your feedback and will certainly use it to improve our service in the future. Thank you for taking the time to share your experience. Best regards, The Management Team
   

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9. D

   Dan

   Dallas

   37 reviews

   5.0

   37 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Six of us enjoyed a birthday celebration for five of us. We had shrimp tempura, Benihana Delight, Rocky's Choice steak & chicken, Samurai Treat, hibachi chicken & hibachi chicken rice. Evie provided excellent service, and Alex did a great job of cooking the food and entertaining us while he did it. The food was very good. We will be back
   

   Benihana - Dallas, TXResponded 3 days ago

   Hey Dan, We're thrilled to hear that you and your friends had a memorable birthday celebration at Benihana - Dallas, TX! It's great to know that you enjoyed our shrimp tempura, Benihana Delight, Rocky's Choice steak & chicken, Samurai Treat, hibachi chicken & hibachi chicken rice. We're also glad that our team was able to provide excellent service during your visit. Your kind words are greatly appreciated and we look forward to welcoming you back soon! Best Regards, The Management Team
   

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10. K

    Krystal

    Dallas

    1 review

    2.0

    1 review

    Dined 7 days ago

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 2

    Everything started off good but then drinks were forgotten, food was passed through the tables hands bs served, spoons weren’t brought, rice wasn’t brought, food was way over salted and overcooked, sauces were way to acidic with vinegar, drinks were empty most of the meal, had to continually ask for refills and even had to get a busboy to find someone to get our checks. Room a few tables down was screaming so loud we couldn’t even talk to each other. Worst experience I have ever had here and certainly nowhere near the dining experience one would expect from Benihanas.
    

    Benihana - Dallas, TXResponded 5 days ago

    Thanks for visiting us, Krystal. We're truly sorry to hear about your disappointing experience at Benihana - Dallas, TX. We apologize for the issues you encountered with the service and the quality of the food. We strive to provide a pleasant dining experience, and we're disheartened to hear that we fell short during your visit. We will certainly address these issues with our team to prevent such incidents from happening in the future. We hope you will give us another chance to make it right. Best regards, Benihana - Dallas, TX Management Team
    

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