Benihana - Dallas, TX

Review summary

1. OT

   OpenTable Diner

   Dallas

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   They did a great job with 5 rowdy 3rd graders for a birthday dinner!!
   

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2. J

   Judy

   Dallas

   11 reviews

   5.0

   11 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We'd love the food and experience at this Beni Hana's. Alberto put on a great show with the delicious food and the waitress was attentive and very friendly. Kids and adults both loved the food too!
   

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3. C

   Clay

   VIP

   Dallas

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 5
   4. Ambience 1

   Everything was dirty! The bathrooms, dining room including the menus. Food was ok but not for the price.
   

   Benihana - Dallas, TXResponded 1 day ago

   Hi Clay, We're truly sorry to hear about your experience at Benihana - Dallas, TX. We pride ourselves on cleanliness and it's disappointing to know that we fell short during your visit. We also apologize if our food didn't meet your expectations. We strive to provide excellent service and value, and we're sorry we missed the mark this time. We appreciate your feedback and will use it to improve. We hope you'll give us another chance to make it right. Best regards, The Management Team
   

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4. J

   Julie

   Dallas

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Sadly, this meal was a huge disappointment. If I could give 0 stars, I would. It was a special birthday celebration for my son and brought my family of four. I had a reservation for a communal table at 1:30 and was sat at the very back table with another party of 5, so it was a tight fit. We waited until 2:36 to even begin the meal, I checked my watch. The chef was exhausted from finishing the table next to us. It was very rushed and low key, he seemed to just want to finish. There was no 'happy birthday' or celebration or energy. As we left, I noticed the larger room with communal tables and the servers were laughing and singing 'happy birthday'. It was a huge disappointment and unfortunately, I can't do a do-over with my son's birthday. I never write a review, I'm very content with things and accept graciously, but this was for my family. I would love to have my money back!!
   

   Benihana - Dallas, TXResponded 1 day ago

   Thanks for visiting us, Julie. We're truly sorry to hear that your experience at Benihana - Dallas, TX, didn't live up to expectations. It's disappointing to hear that the special birthday celebration didn't reflect the warmth and energy we strive to provide. We also apologize for the delay in service you experienced. We take your feedback seriously and will use it to improve our service. We hope you'll consider giving us another chance in the future. Best, The Management Team
   

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5. OT

   OpenTable Diner

   Austin

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 4
   3. Service 2
   4. Ambience 1

   We had a reservation for 7pm and checked right in at 7pm and we did not get sat until 8pm and our party had to be split up. It was such a mess in there and don’t want to go back since it was not a good experience.
   

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6. D

   Dan

   VIP

   Dallas

   37 reviews

   5.0

   37 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Six of us enjoyed a birthday celebration for five of us. We had shrimp tempura, Benihana Delight, Rocky's Choice steak & chicken, Samurai Treat, hibachi chicken & hibachi chicken rice. Evie provided excellent service, and Alex did a great job of cooking the food and entertaining us while he did it. The food was very good. We will be back
   

   Benihana - Dallas, TXResponded today

   Hey Dan, We're thrilled to hear that you and your friends had a memorable birthday celebration at Benihana - Dallas, TX! It's great to know that you enjoyed our shrimp tempura, Benihana Delight, Rocky's Choice steak & chicken, Samurai Treat, hibachi chicken & hibachi chicken rice. We're also glad that our team was able to provide excellent service during your visit. Your kind words are greatly appreciated and we look forward to welcoming you back soon! Best Regards, The Management Team
   

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7. K

   Krystal

   Dallas

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   Everything started off good but then drinks were forgotten, food was passed through the tables hands bs served, spoons weren’t brought, rice wasn’t brought, food was way over salted and overcooked, sauces were way to acidic with vinegar, drinks were empty most of the meal, had to continually ask for refills and even had to get a busboy to find someone to get our checks. Room a few tables down was screaming so loud we couldn’t even talk to each other. Worst experience I have ever had here and certainly nowhere near the dining experience one would expect from Benihanas.
   

   Benihana - Dallas, TXResponded 2 days ago

   Thanks for visiting us, Krystal. We're truly sorry to hear about your disappointing experience at Benihana - Dallas, TX. We apologize for the issues you encountered with the service and the quality of the food. We strive to provide a pleasant dining experience, and we're disheartened to hear that we fell short during your visit. We will certainly address these issues with our team to prevent such incidents from happening in the future. We hope you will give us another chance to make it right. Best regards, Benihana - Dallas, TX Management Team
   

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8. S

   Star

   VIP

   Dallas

   16 reviews

   3.0

   16 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 2

   My daughter loves hibachi on her birthday and this is her spot. Our service personally was good. We had Evie. Our service waa pretty quick with minimal wait for our chef. However our sister table in the same space was there BEFORE us and were just getting their chef as we were starting dessert. It was bad! There was an older couple celebrating their anniversary and they were first timers. They mgr was rude and not accommodating. When they complained that they were their first (which we seconded) he was dismissive. They comped them some edamame. Not sure how it shakes out at the end. I’m hoping they comped their meal. The restaurant overall needs updating. It’s very old. We love hibachi but don’t frequent it bc it’s no aesthetically appealing.
   

   Benihana - Dallas, TXResponded 4 days ago

   Hello Star, We're glad to hear that your daughter enjoyed her birthday celebration at Benihana - Dallas, TX! It's great to hear that our team made her birthday memorable. We're sorry to hear about the wait time for your hibachi. We always aim to provide our guests with prompt service, and we apologize if we fell short this time. We appreciate your feedback and will certainly take it into consideration for our future improvements. We're grateful for your understanding and patience. We hope that your sister's experience was better. We look forward to welcoming you back soon. Best, The Management Team
   

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9. OT

   OpenTable Diner

   Dallas

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   We had to wait about 30 minutes for our table which was not ideal. We did have a reservation and arrived on time. They also seemed to be short on servers and chefs. We waited a while on the cooking and drinks. But food was amazing as always.
   

   Benihana - Dallas, TXResponded 6 days ago

   Dear Guest, Thank you for your feedback. We're glad to hear that you enjoyed the food at Benihana - Dallas, TX. We apologize for the wait time and any inconvenience it may have caused. We're working on improving our service to ensure our guests have a more enjoyable experience. We appreciate your patience and understanding. Looking forward to serving you again. Best, The Management Team
   

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10. G

    Ginder

    VIP

    Dallas

    3 reviews

    5.0

    3 reviews

    Dined on February 23, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Everybody are happy and especially the cooker is super good person and super happy and funny always I recommend Arsene Benihana’s in Dallas Tx The cooker Arsene 
    

    Benihana - Dallas, TXResponded on February 24, 2025

    Hello Ginder, We're thrilled to hear that you enjoyed your experience at Arsene Benihana's Dallas. It's wonderful to know that our team's personality and humor added to your experience. We always strive to make our guests feel happy and satisfied. Your recommendation means a lot to us. Thank you for your kind words and for giving us a perfect rating. We look forward to serving you again soon. Best, The Management Team
    

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