Benihana - Dallas, TX

Review summary

1. S

   Star

   VIP

   Dallas

   16 reviews

   3.0

   16 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 2

   My daughter loves hibachi on her birthday and this is her spot. Our service personally was good. We had Evie. Our service waa pretty quick with minimal wait for our chef. However our sister table in the same space was there BEFORE us and were just getting their chef as we were starting dessert. It was bad! There was an older couple celebrating their anniversary and they were first timers. They mgr was rude and not accommodating. When they complained that they were their first (which we seconded) he was dismissive. They comped them some edamame. Not sure how it shakes out at the end. I’m hoping they comped their meal. The restaurant overall needs updating. It’s very old. We love hibachi but don’t frequent it bc it’s no aesthetically appealing.
   

   Is this helpful?

2. OT

   OpenTable Diner

   Dallas

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   We had to wait about 30 minutes for our table which was not ideal. We did have a reservation and arrived on time. They also seemed to be short on servers and chefs. We waited a while on the cooking and drinks. But food was amazing as always.
   

   Benihana - Dallas, TXResponded 2 days ago

   Dear Guest, Thank you for your feedback. We're glad to hear that you enjoyed the food at Benihana - Dallas, TX. We apologize for the wait time and any inconvenience it may have caused. We're working on improving our service to ensure our guests have a more enjoyable experience. We appreciate your patience and understanding. Looking forward to serving you again. Best, The Management Team
   

   Is this helpful?

3. G

   Ginder

   VIP

   Dallas

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everybody are happy and especially the cooker is super good person and super happy and funny always I recommend Arsene Benihana’s in Dallas Tx The cooker Arsene 
   

   Benihana - Dallas, TXResponded 5 days ago

   Hello Ginder, We're thrilled to hear that you enjoyed your experience at Arsene Benihana's Dallas. It's wonderful to know that our team's personality and humor added to your experience. We always strive to make our guests feel happy and satisfied. Your recommendation means a lot to us. Thank you for your kind words and for giving us a perfect rating. We look forward to serving you again soon. Best, The Management Team
   

   Is this helpful?

4. M

   Maurianna

   Mississippi

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We had a reservation for 7:15 and checked in and was told it was an hour wait. We waited and was taken off the wait list stating we did not show but we were in lobby waiting and our name was never called we only knew of our names being removed from the list because the host said my last name and to remove me. I let the host know that we were here and our name had not been called and he apologized stating it was a mix up on his end by adding us to another party that did not show. We were sat down about 8:30 and was given a complimentary picture. We waited another 30 mins for the waiter to come and get our drink orders and appetizers. We ordered deep fried California rolls and they reminder cooked and and as if it was hardly dipped with little crunch with no eel sauce.. The cook didn’t come until 9:45 and we ordered the 3 trio with chicken fried rice and the food horrible . The rice wasn’t seasoned correctly so we waited for yum yum sauce and it was HORRIBLE like did not have no taste to it as if something was just thrown together. Our whole night was stolen from us because of the long wait to sit and then once we sat another hour for the waiter and the appetizers to come back and then another hour for the cook and then about 2 hours for the cook to make the food and serve it. My boyfriend and I love hibachi and has always wanted to try the authentic hibachi from Benihana so we thought and was truly disappointed. The food from this establishment is HORRIBLE!! The vibes we observed that Benihana is popular for the name but quantity over quality is real. They are sitting more people down and have us waiting. Because by the time the cook finished our food we were ready to do and had lost our appetite. The waiter proceeds to come back and check on us and we let him know we were ready for to go plates and ticket and he comes back minutes later with the to go plates and we had to wait an additional 30 mins for the tickets. Worst experience ever! We are NEVER coming back.
   

   • 

   Benihana - Dallas, TXResponded 5 days ago

   Hi Maurianna, We're truly sorry for your experience at Benihana - Dallas, TX. We sincerely apologize for the long wait and the quality of food. We pride ourselves on our authentic hibachi cuisine and regret that we fell short. We value your feedback and will use it to improve. We hope for another chance to provide you with the experience you deserve. Best, The Management Team
   

   Is this helpful?

5. N

   Nicole

   Dallas

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Waiting time was 45 mins even with reservations but i do understand things happen.
   

   Benihana - Dallas, TXResponded 5 days ago

   Hey Nicole, Thank you for choosing Benihana - Dallas, TX for your dining experience and for taking the time to leave us a review. We're thrilled to hear that you rated our food, service, and value highly. We sincerely apologize for the wait you experienced, but we're glad to hear that it didn't detract from your overall experience. We appreciate your understanding and patience, and we hope to see you again soon! Best, The Management Team
   

   Is this helpful?

6. K

   Katrina

   Dallas

   2 reviews

   1.0

   2 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   I made my rsvp with my food allergy, as well as told the server I’m allergic to seafood. But the server didn’t inform the cook so my food was contaminated. They brought me food from the kitchen, but as you can imagine my party guest had eaten all their food when my food finally came out!! it was a smaller portion in comparison to my guest grilled food and my food became just a carry out/Togo meal, rather than a dining experience. I just drank my strawberry lemonade and ate the fried rice that was cooked before the contamination began. Totally disappointed….
   

   Benihana - Dallas, TXResponded 5 days ago

   Dear Katrina, We sincerely apologize for your disappointing experience. Ensuring our guests' safety, especially with food allergies, is our top priority, and we deeply regret that we fell short. Your feedback is invaluable, and we are addressing this with our team to ensure better communication between servers and the kitchen. We understand how frustrating it must have been to wait while your party dined, and we truly regret that your meal did not meet expectations. Please reach out to us directly—we would love the opportunity to make this right. Your trust means everything to us
   

   Is this helpful?

7. L

   Lashawnda

   Dallas

   1 review

   5.0

   1 review

   Dined on February 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was absolutely perfect, we went there to celebrate my sister birthday and I most say the staff went over and beyond. Not to mention the manager was Amazing.
   

   Benihana - Dallas, TXResponded on February 21, 2025

   Thanks for the review, Lashawnda! We're thrilled to hear that you had a wonderful birthday celebration at Benihana - Dallas, TX. It's great to know that our team's efforts to make your visit memorable went above and beyond. We're also delighted that you enjoyed our food and service. We always strive to provide top-notch experiences for our guests. We look forward to welcoming you back for more celebrations and memorable experiences.
   

   Is this helpful?

8. J

   Jennifer

   Houston

   2 reviews

   5.0

   2 reviews

   Dined on February 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The manager was interactive and helping us to decide on appetizers. He was courteous and helpful. Our chef, Moy, was great and entertaining along with the server. The server (older guy, Josè (I think was his name) was the best - he kept our glasses were constantly filled and empty or dirty dishes were moved expeditiously. They worked as a team! The birthday pictures Josè took turned out great!
   

   Benihana - Dallas, TXResponded on February 20, 2025

   Thanks for visiting us, Jennifer! We're thrilled to hear that you had a great experience at Benihana - Dallas, TX. It's wonderful to know that our team was attentive and helpful during your meal selection. We're also glad that you appreciated the entertaining service from our chef and the timely cleanup. We strive to make every guest's experience memorable. Your kind words are greatly appreciated and we look forward to welcoming you back soon! Best, The Management Team
   

   Is this helpful?

9. A

   Andres

   Dallas

   1 review

   5.0

   1 review

   Dined on February 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My spouse and I thoroughly enjoyed our experience and eagerly anticipate our next visit next month. The service was exceptional, the staff were outstanding, and we had the pleasure of participating in a young girl's birthday celebration.
   

   Benihana - Dallas, TXResponded on February 19, 2025

   Thanks for visiting us, Andres! We're thrilled to hear that you and your spouse had a wonderful time at Benihana - Dallas, TX. It's fantastic to know that our service and staff made your visit extra special. We're also delighted that you enjoyed your time with us, especially our special birthday celebration. We look forward to welcoming you back for your next visit next month!
   

   Is this helpful?

10. B

    Brian

    Dallas

    2 reviews

    3.0

    2 reviews

    Dined on February 15, 2025

    1. Overall 3
    2. Food 4
    3. Service 4
    4. Ambience 2

    Griddle, counter, and menus were dirty. Really quite gross. Disappointing.
    

    Benihana - Dallas, TXResponded on February 17, 2025

    Thanks for the review, Brian. We're sorry to hear that your experience at Benihana - Dallas, TX did not meet your expectations. We take cleanliness very seriously and we apologize for the inconvenience. We're glad that you enjoyed our food and service. Your feedback is invaluable and we will use it to improve our standards. We hope to have the opportunity to serve you again and provide a better experience.
    

    Is this helpful?