Benihana - Denver, CO

Benihana - Denver, CO reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. C

   Cameron

   Las Vegas1 review

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 5
   3. Service 3
   4. Ambience 2

   Great place for a Teppanyaki experience. Very much a show and a dinner.
   

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2. g

   gina VIP

   Denver30 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Just amazing Spencer makes the time go by so quick, amazing chef amazing person 100% recommend amazing experience.
   

   Benihana - Denver, COResponded 1 day ago

   Thanks for the review, Gina! We're thrilled to hear that you had an amazing experience at Benihana - Denver, CO. It's great to know that our chef and our team made your visit go quickly and that you had an amazing experience. Your high recommendation means a lot to us. We look forward to serving you again soon. Best regards, The Management Team
   

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3. R

   Ria

   Sacramento5 reviews

   2.0

   Dined 5 days ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 3

   Made a reservation for 630pm and we were told that they were behind on reservation. What? Reservation is to reserve that alotted time to get seated and eat and enjoy dinner. The guy upfront told us that its 40 min behind. Ok. We came back at 715 which is 45 min past our reservation time and he asked if he texted us i said no not yet but its been 45 min. I was again told that they were seating 6pm reservation and they were blaming opentable that open table reserved about 80 people per hr or something like that and they dont have any control of that because everything is online. Ok, then dont use online reservation. Food was great we order the wagyu menu but i think the server didnt undertand or heard that all 3 in our party order the same thing which was the A6 gradenof the wagyu. Chef or cook in our group was great, he was fun and entertaining which helps to get the frustration off from waiting for 1 hr and 15 min with the reservation not even a complimentary soda or water for waiting that long. Come in benihana, you can do better customer service for what you charged for your meal. If it werent for the chef, i would give this place a 1star
   

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   Benihana - Denver, COResponded 4 days ago

   Hi Ria, We're truly sorry to hear about your recent experience at Benihana - Denver, CO. We understand your frustration and apologize for the confusion regarding your reservation and the delay. We strive to provide excellent service and it's clear we fell short during your visit. We appreciate your feedback regarding the wagyu menu and we're glad you enjoyed it. We'll certainly take your comments into account as we continually work to improve our services. Thank you for taking the time to share your experience. We hope you'll give us another chance to provide the high-quality service we're known for. Best Regards, Benihana - Denver, CO Management Team
   

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4. OT

   OpenTable Diner

   Denver1 review

   2.0

   Dined 6 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   We had reservations for 4 people for 5:30 on Mother's Day. When we arrived it was jam packed and they said they were behind and had overbooked. We were not seated until 6:45 and the dinner felt rushed as they still had more people waiting behind us. At the price they are asking, this kind of service is not ok. The food was good and the chef was great.
   

   Benihana - Denver, COResponded 4 days ago

   Thanks for visiting us at Benihana - Denver, CO. We regret to hear about your experience. We apologize for the delay in seating and the rushed feeling you experienced due to the overbooking. We understand how this could have affected your Mother's Day. We strive to provide a comfortable dining experience and value for our prices. We're glad you enjoyed the food and the chef's service. We hope to have the opportunity to serve you better in the future. Best regards, The Management Team
   

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5. A

   Alex

   Denver1 review

   2.0

   Dined 6 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   1.5 hour wait from our reservation time. Unorganized
   

   Benihana - Denver, COResponded 4 days ago

   Thanks for visiting us, Alex. We're sorry to hear about the long wait time you experienced. It's always our aim to keep our guests comfortable and we apologize for any inconvenience caused. We appreciate your feedback and will certainly use it to improve our service. We hope to have the opportunity to serve you again and provide you with a better experience. Warm regards, Benihana - Denver, CO Management Team.
   

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6. J

   Jason

   Denver4 reviews

   1.0

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I made a reservation three weeks prior to Mother’s Day. We had to wait almost two hours for our table. The front desk staff were rude and a disaster. Will never go back.
   

   Benihana - Denver, COResponded 4 days ago

   Thanks for the feedback, Jason. We're truly sorry to hear about your disappointing experience at Benihana - Denver, CO on Mother's Day. It's very concerning to hear about the long wait and the behavior of the front desk staff. We strive to provide excellent service and it's clear we fell short during your visit. Your feedback is invaluable and we assure you that we will address these issues. We hope you will consider giving us another chance in the future. Best regards, The Management Team
   

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7. S

   Shatoya

   Atlanta1 review

   1.0

   Dined 6 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   The server was very rude, the manger came to assist which was great, the cook tried his best from the screw up from the server. It was hot, crowed and we waited over 2 hours with a reservation. First round of drinks was salty and had to get another one. My ticket was over priced. We will never go back again.
   

   Benihana - Denver, COResponded 4 days ago

   Thanks for the feedback, Shatoya. We're truly sorry to hear about your recent experience at Benihana - Denver, CO. It's disappointing to know that we fell short in meeting your expectations, especially regarding the service and the wait time. We take pride in our food and it's clear that we missed the mark this time. We appreciate your feedback and we'll use it to improve. We hope you'll reconsider and give us another chance to serve you better. Best, The Management Team
   

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8. M

   Misa VIP

   Denver1 review

   1.0

   Dined 6 days ago

   1. Overall 1
   2. Food 5
   3. Service 5
   4. Ambience 5

   We waited over an hour to be seated. I made our reservation months ago. Your poor workers had to deal with a lot of disgruntled patrons. Please fix your time management process or reservation system. We love Benihanas but will skip going on holidays after our experience yesterday.
   

   Benihana - Denver, COResponded 4 days ago

   Thanks for the review, Misa. We're truly sorry to hear about your recent experience at Benihana - Denver, CO. We understand how frustrating waiting can be and we apologize for the inconvenience caused. We're glad to hear that you enjoyed our food and service, and we'll definitely look into the reservation system to improve the overall experience. We hope you'll reconsider visiting us during your holidays and we'll make sure to make up for the wait.
   

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9. C

   Chris

   Denver1 review

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Great childhood memories of this place. Had a 3:30pm reservation on a Sunday, but place was packed and we weren’t seated for almost an hour past our reservation time! Once we were seated, chef and service were great.
   

   Benihana - Denver, COResponded 4 days ago

   Hi Chris, Thank you for your wonderful review! We're thrilled to hear that you had great childhood memories of Benihana - Denver, CO. We understand that waiting longer than anticipated can be frustrating, especially on a busy day. We're glad that our chef and service made up for it, and we hope that the experience was memorable for you. We appreciate your feedback and look forward to serving you again soon. Best wishes, The Management Team
   

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10. S

    Shantal

    Denver1 review

    2.0

    Dined 6 days ago

    1. Overall 2
    2. Food 1
    3. Service 1
    4. Ambience 2

    Our server was not very friendly. She was very short with us. Had to ask for a refill from others to call her she didn’t come check in on us. She forgot sushi we ordered. Usually have great service today was disappointing.
    

    Benihana - Denver, COResponded 4 days ago

    Hello Shantal, We're truly sorry to hear about your recent experience at Benihana - Denver, CO. It's disappointing to know that our service did not meet your expectations. We pride ourselves on our friendly and attentive staff, and we regret that we fell short this time. We take your feedback seriously and will address the issues you've raised with our team. We hope to have the opportunity to serve you better in the future. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. Best Regards, The Management Team
    

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