Benihana - Denver, CO

Review summary

1. J

   Jacinta

   Denver

   4 reviews

   4.0

   4 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Fun experience and had a nice time to celebrate an occasion
   

   Benihana - Denver, COResponded today

   Hello Jacinta, Thank you for choosing to celebrate your special occasion at Benihana - Denver, CO and for taking the time to leave us a review. We're thrilled to hear that you had a fun experience and that you enjoyed your time with us. We understand that our pricing may not be to everyone's taste, but we're sorry if it didn't meet your expectations. We appreciate your feedback and will certainly take it into consideration. We hope to have the opportunity to serve you again soon. Best regards, Benihana - Denver, CO Management Team
   

   Is this helpful?

   Report
2. R

   REBECCA

   Denver

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   The food and service were good. We had a reservation for 6:15 pm and when we arrived at that time they said that they were 30 minutes behind. 1.5 hours later we were finally seated. That was really disappointing but we had a good time overall.
   

   Benihana - Denver, COResponded 1 day ago

   Hey Rebecca, We're sorry to hear about your experience with the reservation time. We understand how frustrating it can be to wait, especially when you've made a reservation. We apologize for the delay and assure you that we're taking steps to improve our reservation system. We're glad to hear that you had a good time overall and we hope to have the opportunity to serve you better in the future. Best Regards, The Management Team at Benihana - Denver, CO
   

   Is this helpful?

   Report
3. C

   Chava

   New York City

   18 reviews

   2.0

   18 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   Awful experience. Waited over 1 hour for food soaked in butter. Environment was chaos and the food and drinks were insanely overpriced.
   

   Benihana - Denver, COResponded 2 days ago

   Hello Chava, We're truly sorry to hear about your recent experience at Benihana - Denver, CO. We strive to provide our guests with a memorable dining experience and it's clear we fell short during your visit. Your feedback regarding the long wait and the perceived chaos in our restaurant is concerning and not reflective of the level of service we aim to provide. We also regret to hear that our pricing did not meet your expectations. We will certainly take your comments into consideration as we continuously work to improve our service. We hope that you will give us another chance to show you the high standard of service we strive to provide. Best, The Management Team
   

   Is this helpful?

   Report
4. j

   jeff

   Tahoe

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food as always, tables space little small. Noise level little high. Great cook, great service. Drink prices could be little lower, they get you on the cost of the food. They could lower price little bit. Dinner with two drinks and tip $230. Little $$
   

   Benihana - Denver, COResponded 2 days ago

   Hello Jeff, Thank you for your feedback and for always enjoying our food and service at Benihana - Denver, CO. We're glad to hear that you found our food great and service great. We're sorry to hear about the space and noise levels, we'll strive to improve in these areas. We appreciate your suggestion regarding the drink pricing and we'll take it into consideration. Looking forward to serving you again soon. Best, The Management Team
   

   Is this helpful?

   Report
5. M

   Martha

   VIP

   Denver

   37 reviews

   4.0

   37 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   The food was good . However, the cook did not pay attention To my order. I requested no salt on my portion of the food but salt was added anyway. The food is always to salty so I rather salt my own order.
   

   Benihana - Denver, COResponded today

   Hey Martha, Thank you for taking the time to share your experience at Benihana - Denver, CO. We're glad to hear that you enjoyed the food, but we're sorry that the service didn't meet your expectations. We always aim to deliver a great experience, and we regret that we missed the mark with your order. We will certainly address this with our team to ensure it doesn't happen again. We appreciate your feedback and hope to have the opportunity to serve you better in the future.
   

   Is this helpful?

   Report
6. D

   Devin

   Charlotte

   4 reviews

   2.0

   4 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 2

   This place was very hyped up for no reason, our server was not very attentive to the table should forget drink orders as well as the waters. Some people were getting salads while others were just getting soups. The food was very bland and undeasoned. The chef seemed very tired and ready to go. I’ve been to benihanas in Atlanta Miami Seattle and California and this is by farrrr the worst one like I said maybe it was a bad night for Denver and to make matters worse it was my birthday!
   

   Benihana - Denver, COResponded 1 day ago

   Hi Devin, We're really sorry to hear about your experience at Benihana - Denver, CO. We take pride in our food and service, and it's disappointing to hear that we fell short during your visit. We also apologize for any confusion with your water orders and the salad or soup portion of your meal. We value your feedback and will certainly address these issues with our team. We hope to have the chance to serve you better in the future. Best, Benihana - Denver, CO Management Team
   

   Is this helpful?

   Report
7. c

   cat1

   VIP

   Denver

   16 reviews

   3.0

   16 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Usually love Benihana. It’s a very fun place. Our chef was too fun…. And exhausting. Never shut up. Made a production out of everything. Took twice as long for the cooking part ( truly- two tables on either side of us started after us( one much later) and they were done before us. Our chef was adhd. Overseasoned everything. Overcooked the lobster.
   

   Benihana - Denver, COResponded 4 days ago

   Thanks for visiting us, Cat! We're sorry to hear that your experience at Benihana - Denver, CO didn't meet your expectations. We strive to provide a fun and energetic atmosphere, but it sounds like we fell short this time. We appreciate your feedback on the chef's behavior and the timing of their actions. We'll certainly address these issues with our team to ensure a better dining experience in the future. We hope you'll give us another chance to make it right.
   

   Is this helpful?

   Report
8. L

   Lindsay

   VIP

   Los Angeles

   5 reviews

   2.0

   5 reviews

   Dined on January 6, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   Had to wait over 30 min for our reservation. Frustrating for our group. Restaurant did not have a good space for our large group to wait . It was crowded and loud
   

   Benihana - Denver, COResponded 5 days ago

   Thanks for the review, Lindsay. We're truly sorry to hear about your experience at Benihana - Denver, CO. It's disappointing to know that we didn't meet your expectations regarding the wait time and the space. We understand how frustrating that can be and we're working on improving these aspects. We appreciate your feedback and hope to serve you better in the future.
   

   Is this helpful?

   Report
9. M

   Matthew

   Denver

   2 reviews

   1.0

   2 reviews

   Dined on January 2, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Waited almost 90mins to sit for our 630 reservation- hostess said they were short staffed. Two adult and 5 kiddos and the bill was just shy of 300bucks.
   

   Benihana - Denver, COResponded 7 days ago

   Matthew, we sincerely apologize for the issues you experienced. We understand how frustrating that must have been, especially with a large group. Your feedback is invaluable, and we’re committed to improving our service to ensure a better experience for everyone. Thank you for sharing your thoughts. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

   Is this helpful?

   Report
10. K

    Kate

    VIP

    Denver

    26 reviews

    5.0

    26 reviews

    Dined on January 1, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    It was a fun evening with excellent service & food. I felt the $7 extra fee for fried rice was excessive. Overall a fun night out although you pay premium for the food & cooking show. I’d prefer smaller portions & lower prices .
    

    Is this helpful?

    Report