Benihana - Denver, CO

Review summary

1. c

   cat1

   VIP

   Denver

   16 reviews

   3.0

   16 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Usually love Benihana. It’s a very fun place. Our chef was too fun…. And exhausting. Never shut up. Made a production out of everything. Took twice as long for the cooking part ( truly- two tables on either side of us started after us( one much later) and they were done before us. Our chef was adhd. Overseasoned everything. Overcooked the lobster.
   

   Benihana - Denver, COResponded today

   Thanks for visiting us, Cat! We're sorry to hear that your experience at Benihana - Denver, CO didn't meet your expectations. We strive to provide a fun and energetic atmosphere, but it sounds like we fell short this time. We appreciate your feedback on the chef's behavior and the timing of their actions. We'll certainly address these issues with our team to ensure a better dining experience in the future. We hope you'll give us another chance to make it right.
   

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2. L

   Lindsay

   VIP

   Los Angeles

   5 reviews

   2.0

   5 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   Had to wait over 30 min for our reservation. Frustrating for our group. Restaurant did not have a good space for our large group to wait . It was crowded and loud
   

   Benihana - Denver, COResponded 1 day ago

   Thanks for the review, Lindsay. We're truly sorry to hear about your experience at Benihana - Denver, CO. It's disappointing to know that we didn't meet your expectations regarding the wait time and the space. We understand how frustrating that can be and we're working on improving these aspects. We appreciate your feedback and hope to serve you better in the future.
   

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3. M

   Matthew

   Denver

   2 reviews

   1.0

   2 reviews

   Dined on January 2, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Waited almost 90mins to sit for our 630 reservation- hostess said they were short staffed. Two adult and 5 kiddos and the bill was just shy of 300bucks.
   

   Benihana - Denver, COResponded 3 days ago

   Matthew, we sincerely apologize for the issues you experienced. We understand how frustrating that must have been, especially with a large group. Your feedback is invaluable, and we’re committed to improving our service to ensure a better experience for everyone. Thank you for sharing your thoughts. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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4. K

   Kate

   VIP

   Denver

   26 reviews

   5.0

   26 reviews

   Dined on January 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a fun evening with excellent service & food. I felt the $7 extra fee for fried rice was excessive. Overall a fun night out although you pay premium for the food & cooking show. I’d prefer smaller portions & lower prices .
   

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5. K

   Kent

   VIP

   San Diego

   6 reviews

   1.0

   6 reviews

   Dined on January 1, 2025

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   Witnessed the manager at the front desk was very rude towards an employee since it was New Year’s Eve, very poor planning as people were being seated 90 minutes after their reservation. Just a very poor environment would not recommend going.
   

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6. J

   Jennifer

   Denver

   1 review

   2.0

   1 review

   Dined on January 1, 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   Reservation was at 8pm. We were seated at 8:40pm and our drink orders and food orders were taken shortly thereafter by a young woman. At 9:10 no one had returned to our table with so much as water for any of us so one person asked if we were still getting our drinks. At this point a very attentive gentleman came to our table and said he wasn't sure what was going on, but he could step in to help us. Our drinks were brought, our soup was brought, and then our salads came... with no forks. The attentive gentleman said he was going to get us forks and 15 minutes later we still didn't have forks and he came back to let us know the kitchen was out of forks and apologized. Our chef came and cooked our food and the remainder of the meal went relatively well, but when a couple of people at our table asked if we would receive some sort of compensation for all of the delays and lack of communication their questions were ignored. We all ended up paying approximately $75 to $100 per person and finally finished our meal at 10:50pm. We later found out that the young woman that originally took our orders was injured and had to leave which we absolutely understand and certainly hope she is okay. The unfortunate piece is that there was no communication at all which would have been so helpful so that we didn't feel so unimportant. None of the above things are a big deal in and of themselves, but the comedy of errors and $300 bill for 4 of us left a sour taste and we won't likely return.
   

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7. A

   Austin

   Cincinnati

   1 review

   5.0

   1 review

   Dined on January 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Junior was the absolute best- 10/10 would go back again.
   

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8. M

   Maurice

   Denver

   1 review

   5.0

   1 review

   Dined on January 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This place was Amazing, food was so good! The chef had a great personality!! The waitress was on top of it!! I'll definitely will be going back there!
   

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9. K

   Karen

   Denver

   28 reviews

   3.0

   28 reviews

   Dined on January 1, 2025

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 2

   we had reservations for 5 PM, we weren't seated until about 5:45. Our table was so cramped that we didn't have room for all the plates and drinks. The check in process was an absolute mess, we were told we'd be seated "next" and then probably 12 other people were seated before us. I think they overbooked or something. It was utter chaos in that whole restaurant. Chef was awesome, server was awesome though a little rushed.
   

   Benihana - Denver, COResponded 3 days ago

   Hi Karen, thanks for sharing your experience. We're sorry to hear about the wait and seating issues you encountered. We appreciate your feedback and will address it with our team to improve. We're glad to hear you enjoyed the chef and server! If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. Thank you.
   

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10. D

    Devin

    Denver

    3 reviews

    5.0

    3 reviews

    Dined on December 30, 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    Overall great experience! Our chef was great and fun, our reservation was at 7:45 pm but we were not seated until about 8:15 pm.
    

    Benihana - Denver, COResponded on December 31, 2024

    Thank you for your kind review! We’re thrilled to hear you enjoyed your dining experience and we hope to see you again soon.
    

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