Benihana - Dulles, VA

Benihana - Dulles, VA reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. c

   conrad

   Washington DC1 review

   1.0

   Dined 4 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Typically the Benihana-Dulles location is always a great experience. The customer service as soon as you walk through the door when first greeted, to the selection of a preferred table, to the waitor/waitress taking your order, all the way to the drinks being brought out in a timely manner. Typically all of those things are always on point and excellent. Which is why me and my family do not mind driving 50 minutes all the way from washington DC to dine at Benihana-Dulles. In fact, we purposely avoid the Benihana-Bethesda location. Thats how vastly different our experiences are at Dulles vs. Bethesda. But our exeperience the other night at Dulles left a lot to be desired. When we first arrived there, we was greeted with a warm welcome as usual and then seated. After being seated, the waitor took everyones order and shortly after, the drinks began to arrive at the table. Here was the first issue, we tried their new dragonfruit margarita drink and my drink and my girlfriend drink was extremely salty. So we had to send those back. The waitor brought us replacement drinks and they tasted a lot better, however, it tasted like straight juice and no alchohol, so we didnt order anymore drinks. After that, the orders was taken. The chef came to the table and began to confirm the orders and ALL of the orders was wrong. After the chef corrected the orders, she tried to heat the grill and it wouldnt heat up, so we had to wait an additional 15 minutes for her to begin cooking. After that issue was corrected, she began cooking and that was it. She just cooked. There was no performance, no show, no enerngy, no enthusiam, nothing. Just cooked. To make matters worse, the chef at the table next to us was so entertining, we all started watching their chef instead of ours. And to top it all off, it was my daughter and my girlfriends birthday and they was let down by their favorite restaurant dramatically. So, unfortunately, it was not our best experience.
   

   Benihana - Dulles, VAResponded today

   Hey Conrad, We're truly sorry to hear about your recent experience at Benihana - Dulles, VA. We take pride in our service and it's disappointing to hear that we fell short this time. We understand that the salty dragonfruit margarita and the grill issue affected your dining experience and we apologize for any inconvenience caused. We appreciate your feedback and will definitely use it to improve our service. We hope you'll give us another chance to provide the great experience you've come to expect from us. Best regards, The Management Team
   

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2. R

   Rachel

   Washington DC1 review

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful evening!!!! With family love where are they cooking in front of you!!!
   

   Benihana - Dulles, VAResponded 4 days ago

   Hello Rachel, Thank you for choosing Benihana - Dulles, VA for your family gathering and for leaving us such a wonderful review! We're thrilled to hear that you enjoyed your evening with us, especially the special surprise of seeing our chefs preparing your meal. We strive to provide our guests with the best dining experience possible and your feedback is a testament to our efforts. We look forward to welcoming you back soon for another wonderful experience! Best, The Management Team
   

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3. T

   Tiffany

   Washington DC11 reviews

   5.0

   Dined on April 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent experience, food and drinks! Another great experience at one of my favorite spots.
   

   Benihana - Dulles, VAResponded on April 20, 2025

   Thanks for the review, Tiffany! We're thrilled to hear that you had another great experience at Benihana - Dulles, VA. It's wonderful to know that you enjoyed our food, drinks, and service. We always strive to provide a memorable dining experience for our guests. We look forward to welcoming you back soon!
   

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4. L

   Laura

   Richmond3 reviews

   5.0

   Dined on April 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fun time!! We love Benihana!! Our chef was excellent and had a great sense of humor! The waitresses did an excellent job too!
   

   Benihana - Dulles, VAResponded on April 7, 2025

   Thanks for the feedback, Laura! We're thrilled to hear that you had a fun time at Benihana - Dulles, VA. It's great to know that our chef and waitstaff added to your enjoyment of your visit. We always strive to provide excellent service and it sounds like we hit the mark with you. We appreciate your kind words and look forward to serving you again soon!
   

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5. S

   Stacy

   Raleigh1 review

   2.0

   Dined on March 16, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   Not the best day for the restaurant as a whole. Most days I can give a 4 or 5 star but today was not their day in terms of food or service.
   

   Benihana - Dulles, VAResponded on March 18, 2025

   Dear Stacy, Thank you for your honest feedback. We sincerely apologize that your experience did not meet the usual standard of quality and service that you’ve come to expect from us. We appreciate your patience and understanding, and we will certainly address the concerns you’ve mentioned regarding food preparation and attentiveness. Your input helps us improve, and we truly hope to provide you with the exceptional experience you deserve on your next visit. Thank you for giving us another chance!
   

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6. L

   Lisa VIP

   Washington DC10 reviews

   3.0

   Dined on March 14, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Fun experience. Staff very friendly. Very expensive. $500 for 3 adults and 3 kids. Each adult had one cocktail. Due to price prob won't be back for a while.
   

   Benihana - Dulles, VAResponded on March 20, 2025

   Hi Lisa, thanks for sharing your experience! We’re glad to hear you enjoyed the friendly staff. We understand that pricing can be a concern and appreciate your feedback. We’re always looking for ways to improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our website.
   

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7. C

   Cindy

   Washington DC6 reviews

   1.0

   Dined on March 10, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Service was terrible. Had to keep asking for tea, salad and soupl. "Chef" kept making errors, did not cook to order. When I asked for very little teryaki sauce he poured a lot on the side. I stated that it was too much and the proceeded to mix the chicken with all of that sauce. They could not even get the orders straight including the dessert.
   

   Benihana - Dulles, VAResponded on March 12, 2025

   Thanks for the review, Cindy. We're really sorry to hear about your experience at Benihana - Dulles, VA. It's clear that we didn't meet your expectations in terms of service and food quality. We take your feedback seriously and will use it to improve. We hope you'll give us another chance to provide a better dining experience. Best regards, Benihana - Dulles, VA Management Team
   

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8. R

   Rashawn VIP

   Cancun2 reviews

   1.0

   Dined on March 9, 2025

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   Bad experience won’t be back the customer was not fair they was t welcoming and friendly at all
   

   Benihana - Dulles, VAResponded on March 10, 2025

   Hey Rashawn, we're really sorry to hear about your recent experience at Benihana - Dulles, VA. We strive to make every guest feel welcome and valued, and it's clear we missed the mark during your visit. We appreciate your feedback and will certainly take it into account as we continuously work to improve our service. We hope you'll consider giving us another chance in the future. Best regards, The Management Team
   

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9. A

   Alexander

   Washington DC1 review

   1.0

   Dined on March 8, 2025

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 1

   The food was horrible as the ingredients used were terrible. For the price, there are much better options available.
   

   Benihana - Dulles, VAResponded on March 10, 2025

   Thanks for the review, Alexander. We're sorry to hear that you didn't enjoy your meal at Benihana - Dulles, VA. We take pride in our culinary offerings and it's disappointing to know that we fell short during your visit. We also apologize for the high pricing. We will certainly take your feedback into account as we continually strive to improve our offerings and services. We hope you'll give us another chance to impress you with our food and service. Best regards, Benihana - Dulles, VA Management Team
   

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10. M

    Maddison VIP

    Greater Boston1 review

    1.0

    Dined on February 16, 2025

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 2

    We went to the Dulles location to enjoy a nice hibachi style dinner. We made a reservation for 7pm, the did not take us til 7:30 which we were willing to look past until our service was below a 1 star. We had to order drinks multiple times from the same server because he forgot our order. He then didn't bring drinks and we had to ask multiple times. Then, our chef was trying to flag him down since our table needed service and no one would come over. On top of that, I had to be the one to get up and tell a server that we had empty drinks and had not had service since when we first sat down. We never received parts of our ordered food, drinks missing and overall TERRIBLE service. Then I finally got my water with food floating in it. Absolutely unacceptable. I finally went over to talk with a manager. I told her everything and she did absolutely nothing about it. Nothing. I would never go back there or ever recommend that location. Not even to someone I hate. It was truly that bad.
    

    Benihana - Dulles, VAResponded on February 17, 2025

    Thanks for the review, Maddison. We're truly sorry to hear about your experience at Benihana - Dulles, VA. It's disappointing to know that we didn't meet your expectations in terms of service and food. We take your feedback seriously and will use it as an opportunity to improve. We hope to have the chance to serve you better in the future.
    

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