Benihana - Encino, CA

Review summary

1. OT

   OpenTable Diner

   Los Angeles1 review

   4.0

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   I love coming to Benihana for the high-quality food and how flavorful it is. The only thing that bothers me is when you come with a small party you are forced to sit elbow to elbow with strangers, some of which are very loud and close to your personal space, but the chef was very kind and attentive, and the food was delicious.!
   

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2. OT

   OpenTable Diner VIP

   Las Vegas1 review

   2.0

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   Still had to wait about 45 minutes with a reservation.
   

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3. OT

   OpenTable Diner

   Los Angeles1 review

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was authentic Japanese cuisine the my Sushi was really delicious This was my first time there, looking forward to return
   

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   Benihana - Encino, CAResponded 1 day ago

   Dear Guest, thank you so much for your kind words and the 5-star rating! We're thrilled to hear that you enjoyed our authentic Japanese cuisine and found your sushi to be delicious. We're also delighted to know that you're planning to return and we look forward to serving you again soon. Looking forward to welcoming you back at Benihana - Encino, CA. - The Management Team
   

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4. CH

   ChristineH

   Los Angeles23 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   What a great experience for my daughter’s birthday.
   

   Benihana - Encino, CAResponded 4 days ago

   Hey Christine, We're thrilled to hear that you chose Benihana - Encino, CA for your daughter's birthday and had a great time! It's wonderful to know that our food and service lived up to your expectations. We always aim to provide a memorable dining experience for our guests. We appreciate your feedback and look forward to welcoming you back for more celebrations in the future. Best regards, The Management Team
   

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5. S

   Sonyia

   Hawaii2 reviews

   4.0

   Dined 6 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   Benihana is always great. However, The filet mignon wasn’t good quality or it seemed old. The location needs to get rid of the stinky carpet. It just needs a little update/facelift.
   

   Benihana - Encino, CAResponded 4 days ago

   Thanks for the review, Sonyia! We're glad to hear that you've enjoyed your experiences at Benihana - Encino, CA. We apologize for the inconsistencies in our filet mignon quality and the state of our carpets. We're taking your feedback seriously and will be looking into these matters. We hope to serve you again soon and provide an improved dining experience.
   

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6. M

   Marc

   Los Angeles1 review

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As good as ever!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
   

   Benihana - Encino, CAResponded 6 days ago

   Dear Marc, Wow! We love the enthusiasm! 😃🎉 Thank you for your support—we're so happy to hear you enjoyed your experience. Can't wait to have you back again! 🙌🍽️
   

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7. OT

   OpenTable Diner

   Los Angeles2 reviews

   2.0

   Dined on March 12, 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

   After making my reservation i was still having to wait over 45 minutes for a table. why call it a reservation?? Not to mention we didnt eat until who knows how long later due to waiting another very long wait for the chef. theres no reason why i should get there at 7:30 and leave at 10:30 on a TUESDAY night WITH A RESERVATION. honestly ridiculous service and if i would’ve known this i wouldve made reservations for my boyfriends birthday elsewhere.
   

   Benihana - Encino, CAResponded on March 13, 2025

   Dear Guest! We sincerely apologize for the long wait, especially with a reservation. We understand how frustrating it is to plan a special evening and experience delays. This is not the level of service we aim to provide, and we truly regret the inconvenience. Your feedback is important, and we’ll work on improving our reservation process and wait times. We appreciate you giving us a try and hope we can provide a better experience in the future.
   

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8. A

   Autumn

   Los Angeles3 reviews

   1.0

   Dined on March 10, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Fatty chicken. Extremely slow service (45 minutes until server took our order) out Diet Coke finally came as we were purring on our coats to leave. Green tea not offered at all - which I wanted.
   

   Benihana - Encino, CAResponded 7 days ago

   Dear Autumn, Thank you for sharing your feedback. I’m genuinely sorry to hear about your disappointing experience at our restaurant. Waiting 45 minutes to place your order and receive your Diet Coke as you were leaving is unacceptable, and I sincerely apologize for the frustration this caused. Additionally, I regret that we didn’t offer green tea, especially when it was something you wanted. We strive to provide timely and attentive service to all our guests, and it’s clear we fell short during your visit. Please know that I’m addressing this with our team to ensure such delays and oversights don’t happen again. Your experience matters to us, and I’d appreciate the opportunity to make this right. We hope to welcome you back for a much-improved experience. Warm regards,
   

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9. OT

   OpenTable Diner

   Los Angeles1 review

   1.0

   Dined on March 9, 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   Way too busy even with a reservation. Food had no seasoning. Way too loud you can barely hear the person next to you.
   

   Benihana - Encino, CAResponded 4 days ago

   Dear Guest, we're really sorry to hear about your experience at Benihana - Encino, CA. It's disappointing to hear that our food didn't meet your expectations. We strive to provide our guests with flavorful dishes and a comfortable dining environment, so we're sorry we fell short this time. Your feedback is important to us and we'll certainly look into this matter. We hope you'll give us another chance to provide a better dining experience in the future. Thanks for your feedback. Best, The Management Team
   

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10. OT

    OpenTable Diner

    Los Angeles1 review

    5.0

    Dined on March 7, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We had a great time celebrating family birthdays.
    

    Benihana - Encino, CAResponded on March 8, 2025

    Dear Guest! We're absolutely delighted to hear that you had a great time celebrating your family birthdays at Benihana - Encino, CA! It's wonderful to know that our food and service met your expectations. We always strive to provide the best for our guests and your kind words are a testament to our efforts. We can't wait to welcome you and your family back for more celebrations in the future! Best regards, The Management Team
    

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